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FUNCTIONS OF
THE OPERATIONS
OFFICE
Ayanna Charles-Ford
Section 12
Objective 1
Operations
•Relates to all of the
activities involved in
manufacturing goods to
sell to customers.
•This means ensuring that
Machinery
People
Materials
Are all organised
•So that
goods are produced
they are despatched
efficiently
and transported on time
Functions of the
Operations Office
1. Coordinating production activities.
2. Protecting workers and the environment
3. Maintaining factory records
4. Quality control
5. Cost of finished goods
6. Liaising with other departments
The production department brings
together:
• Machinery
• Raw materials
• Consumables (e.g. machine oil)
• Production workers
Coordinating Production
Activities
•Operations must check
that enough materials are
in stock before a product
is made
Protecting workers and the
environment
• Providing equipment and materials that are safe to
use
• Ensuring safe methods of work
• Giving staff proper training
• Adhering to the laws to protect workers in the
 Factories Act
 OSHA
Maintaining factory records
• Records used in manufacturing
include inspection reports,
efficiency figures and maintenance
schedules, which must be
completed accurately and filed
carefully so they can be retrieved
easily.
Quality control
•The factory office must check
the inspection records which
outlines any faulty products.
This information is passed
promptly to someone who can
correct the problem.
Cost of finished goods
• Costing a product means calculating how
much it costs to make. This information
is important because the sales
department uses it to decide how much
to charge a customer.
• The selling price should cover these costs
and include a contribution to profits.
Liaising with other
departments
• In order for efficiency to occur in the
manufacturing goods the operations office
will liaise with other department responsible
for product costing, delivery dates, requesting
production materials, assisting in costing
products and selection of staff.
KEY TERMS
• Coordination
This means ensuring that different aspects of a
factory work together effectively. For example,
stores must deliver materials to manufacturing
when they are needed.
• Quality control
Means checking for any faults that occur,
recording the reason for the problem and taking
action to correct it. Checks are made during
production as well as final inspection.
• Direct costs
These are monies spent in direct proportion to
the number of items produced and sold.
• Variable costs
These fluctuate depending upon the number of
items produced.
• Indirect costs
These arise no matter how many items are
produced.
• Overheads
This is another name for indirect costs.
• Fixed costs
These are not linked to the number of items
produced and sold.
Additional Resources
View the presentation on methods of production.
• https://www.slideshare.net/MrMcGowan74/me
thods-of-production-presentation
What methods of production can you identify in
this video?
• https://www.youtube.com/watch?v=DTWnQD
Ahp9k
REFERENCES
• Carysforth, C. et al (2012), Office Administration for
CSEC – A Caribbean Examinations Council Study
Guide, Nelson Thornes UK.
• Jacob, A. (2014), Office Administration for CSEC,
Nelson Thornes, UK.
• Ramtahal, F. (2013). Office Administration, (2nd ed.)
Caribbean Educational Publishers Trinidad.

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Operations, Despatch and Transport Services

  • 1. FUNCTIONS OF THE OPERATIONS OFFICE Ayanna Charles-Ford Section 12 Objective 1
  • 2. Operations •Relates to all of the activities involved in manufacturing goods to sell to customers.
  • 3. •This means ensuring that Machinery People Materials Are all organised
  • 4. •So that goods are produced they are despatched efficiently and transported on time
  • 5. Functions of the Operations Office 1. Coordinating production activities. 2. Protecting workers and the environment 3. Maintaining factory records 4. Quality control 5. Cost of finished goods 6. Liaising with other departments
  • 6. The production department brings together: • Machinery • Raw materials • Consumables (e.g. machine oil) • Production workers Coordinating Production Activities
  • 7. •Operations must check that enough materials are in stock before a product is made
  • 8. Protecting workers and the environment • Providing equipment and materials that are safe to use • Ensuring safe methods of work • Giving staff proper training • Adhering to the laws to protect workers in the  Factories Act  OSHA
  • 9. Maintaining factory records • Records used in manufacturing include inspection reports, efficiency figures and maintenance schedules, which must be completed accurately and filed carefully so they can be retrieved easily.
  • 10. Quality control •The factory office must check the inspection records which outlines any faulty products. This information is passed promptly to someone who can correct the problem.
  • 11. Cost of finished goods • Costing a product means calculating how much it costs to make. This information is important because the sales department uses it to decide how much to charge a customer. • The selling price should cover these costs and include a contribution to profits.
  • 12. Liaising with other departments • In order for efficiency to occur in the manufacturing goods the operations office will liaise with other department responsible for product costing, delivery dates, requesting production materials, assisting in costing products and selection of staff.
  • 13. KEY TERMS • Coordination This means ensuring that different aspects of a factory work together effectively. For example, stores must deliver materials to manufacturing when they are needed. • Quality control Means checking for any faults that occur, recording the reason for the problem and taking action to correct it. Checks are made during production as well as final inspection.
  • 14. • Direct costs These are monies spent in direct proportion to the number of items produced and sold. • Variable costs These fluctuate depending upon the number of items produced. • Indirect costs These arise no matter how many items are produced.
  • 15. • Overheads This is another name for indirect costs. • Fixed costs These are not linked to the number of items produced and sold.
  • 16. Additional Resources View the presentation on methods of production. • https://www.slideshare.net/MrMcGowan74/me thods-of-production-presentation What methods of production can you identify in this video? • https://www.youtube.com/watch?v=DTWnQD Ahp9k
  • 17. REFERENCES • Carysforth, C. et al (2012), Office Administration for CSEC – A Caribbean Examinations Council Study Guide, Nelson Thornes UK. • Jacob, A. (2014), Office Administration for CSEC, Nelson Thornes, UK. • Ramtahal, F. (2013). Office Administration, (2nd ed.) Caribbean Educational Publishers Trinidad.