Omar Salah is an accomplished computer technician with strong skills in troubleshooting Windows and Linux operating systems and hardware issues. He has over 15 years of experience in technical support roles, currently working as a Level 4 Technician at Intel where he analyzes systems, identifies issues, and implements solutions. Prior to Intel, he held leadership roles at Best Buy's Geek Squad where he trained agents and achieved high customer satisfaction ratings. He has extensive experience installing, diagnosing, and repairing a variety of operating systems and platforms.

1. Omar Salah
Professional Profile
Accomplished computer technician with a background in diagnosing Windows and Linux related software and hardware
issues. A strong background in troubleshooting and problem resolution using approved tools alongside research and
implementation of proven resolutions. A growing knowledge of the industry and a deep desire to continue learning new
technologies, operating systems, and server interfaces. A proven record of compliance, following proper management,
data privacy, and team work skills.
Qualifications
Strong communication skills
Managing tight deadlines
Working independently
Leadership
Windows (XP-10)
Windows Server (2008, 2012)
RedHat Linux 6
VMWare / VSphere
Remote Desktop Support
Set up professional demos of software and
technology. Used multiple techniques.
Data privacy
Hardware diagnosis
OS diagnosis
Remote help desk troubleshooting
Customer service
Server break-fix
Server landing / moving / end-of-life
OS installation and configuration
OS administration
Firmware update
OS rebuild
Level 1 Networking Support
Relevant Experience
Consistent lowest turn time in District with under 24hrs, company goal is under 48hrs (Best Buy).
Consistent high scoring annual reviews (Best Buy and Intel).
Consistently received a 100% rate of customer satisfaction (Best Buy and Intel).
Experience
Level 4 Technician
August 2015 to Current
Intel － Oakbrook Terrace, Illinois
Analyzing desktops, servers, hardware, software, and operating systems. OS installations from scripted
images. Identifying, diagnosing, and resolving issues. Detailed documentation of diagnostics and resolutions. Updating
and creating DNS addresses when landing new systems according to the tools and processes provided. Creating,
updating, and closing tickets using Intel ticketing system. Landing servers - racking, cabling, powering, configuring
RAID, installing requested OS, and assigning IP. Provided HW and OS (Windows and Linux) system break-fix and basic
administration supporting a mixed environment within both data center and lab type environments
Geek Squad Lead Repair Agent
April 2007 to August 2015
Geek Squad － Countryside, Illinois
Responsible for training, coaching, and deployment of Counter Intelligence Agents to effectively drive business results
and work with clients at the counter. Coached, trained, and deployed Advanced Repair Agents working with client units
while ensuring client data was protected at all times. Communication of company goals, values, and branding promises
to fellow Agents and other Best Buy personnel. Responsible for monitoring, growing, and speaking to current business
results in order to maximize margin and revenue while maintaining world class client services. Created and maintained
training guides for new and existing Agents around current procedures, known virues / malware, and upcoming software
updates from multiple software companies. Set up professional demos of software and technology. Used multiple
techniques.
Geek Squad Senior
6918 Saratoga Drive, Bridgeview, Illinois 60455
Home: 708-560-4221 - Omar.Salah79@Gmail.com

2. November 2002 to September 2006
Geek Squad － Burbank, Illinois
Hardware and software installation. Diagnosis of operating systems. Removal of malware and viruses. Working one on
one with clients to diagnose and solve PC related issues. Responsible for training, coaching, and deployment of Counter
Intelligence Agents to effectively drive business results and work with clients at the counter. Coached, trained, and
deployed Advanced Repair Agents working with client units while ensuring client data was protected at all times.
Entertainer / Referee
June 2007 to May 2012
Vanguard Wrestling All-star Aliance － Chicago, IL
Assisted in organizing and promoting upcoming pro-wrestling events. Assisted in setup and tear down of event
including lights, entrance way, seating, wrestling ring, production area, and computers. Participated in events as a
referee of the exhibition matches taking place. Worked closely with the producers of the shows to ensure that all matches
went according to script. Ensured safety of performers in the ring and communicated any injuries to producers in the
back.
Education
High School Diploma : 2004
Universal School － Bridgeview, Illinois
Bachelor of Arts : English Literature, 2015
Benedictine University － Lisle, Illinois
Affiliations
Intel Retail Edge. Microsoft Retail Partner.