Zach Maggard has over 7 years of experience in PC and help desk support with troubleshooting hardware, software, and network issues both on-site and remotely. He currently works as a Level II Service Desk Analyst providing technical support via phone, email, and chat. Prior to this role, he worked at Best Buy's Geek Squad for over 8 years, managing operations and training employees. He is studying for A+ and Sec+ certification and has a strong background in customer service.