A confident and reliable IT engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Dedicated and proficient Technical Support representative with over 4 years of practical and professional experience in end user support service.
IT Support Engineer with 5+ years of Gulf Experience seeking for an OpportunityAli Muthuja
My professional experience includes closely monitoring IT network activity, installing and fixing both software and hardware, performing extensive system updates and accurately diagnosing a variety of previously undetected problems. Over the course of my career thus far, I have learned the open channels of communication and stellar teamwork are just as important to the success of a company’s IT network as in-depth technical knowledge.
A confident and reliable IT engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Dedicated and proficient Technical Support representative with over 4 years of practical and professional experience in end user support service.
IT Support Engineer with 5+ years of Gulf Experience seeking for an OpportunityAli Muthuja
My professional experience includes closely monitoring IT network activity, installing and fixing both software and hardware, performing extensive system updates and accurately diagnosing a variety of previously undetected problems. Over the course of my career thus far, I have learned the open channels of communication and stellar teamwork are just as important to the success of a company’s IT network as in-depth technical knowledge.
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1. RESUME
Harisha.G
Mobile: 9535507475
Email: harisha.g@icloud.com
OBJECTIVE
Seeking a position to utilize my skills and abilities in the Information Technology
Industry, a job where growth prospects are unlimited and individuality is recognize by work,
and to achieve professional satisfaction by meeting higher responsibilities and involving in
competent work areas.
EducationalQualification
BSC IT - 2015
Karnataka state Open University
ITI (Draughtsman Civil) - 2001
Karnataka state board
SSLC - 1999
Karnataka state board
ProfessionalExperience
Organization : Ralco Synergy Pvt. Ltd Bangalore
Designation : Working as a Customer Support Engineer
Period : June 2006 to till now
9 Years of experience in IT Infrastructures in different environments.
o Installing and troubleshooting of Hardware and software related issues in Servers,
Desktop, Laptop, printers.
o Hardware Troubleshooting of Dell server ( PowerEdge R710, R720,R730,R820)
o Raid configuration, firmware updating in Servers.
o Installation and troubleshooting of Apple operating system OS X
o Configuration of Mail clients like outlook 2007, 2010, 2013.
o Troubleshooting Microsoft outlook issue.
o Installation and configuration of application software’s.
o Installation of peripheral devices like printers and scanners.
o Configuration of Local and Network Printers.
o Installation and configuration of WDS.
o Knowledge of Active directory, DHCP & DNS.
o Asset Management of entire Ralco Synergy in all the Branches
2. Certifications
o Microsoft certifiedprofessional ( XP )
o Apple certifiedsupport professional ( Mavericks )
Role & Responsibilities
o Addressing issues related to operating system, Microsoft Office products.
o Configuring and troubleshooting of Microsoft outlook Client.
o Addressing day-to-day issues related to mail clients, OS, IE, Connectivity, Hardware,
Printers issues etc.
o Handling all Technical issues from user side also assisting field engineers over phone
to handle any technical issues at client side.
o Responsible for configuration of LAN & any port issues at the company premises.
o Responsible for installation and up gradation of Antivirus on laptops / desktops.
o Troubleshooting the technical problem using remote connectivity tools like remote
desktop, Ammy admin, Team viewer
o Vendor coordination, consumable ordering, asset purchase, network maintenance,
AMC vendors etc.
o Installing and troubleshooting of Hardware and software related issues in Servers,
Desktop, Laptop, printers etc
o Handballing the desktop related incidents with other daily and preventive maintenance
operational activities of all desktop and laptops.
o Updating of firmware in Servers and Switches
o Raid configuration and troubleshooting in Servers.
o configuring NAS device for data backup ( Iomega store Centre )
o knowledge of configuration and management of Active directory ( creating users,
password reset, GPO creation )
Strengths
o Able to work and stay focused under pressure.
o Get along well with colleagues.
o A strong will power with desire to contribute and succeed in assigned project.
3. o Believe in attitude, confidence, hardworking, with commitment, and learning things
quickly
ProfessionalCourse
o Hardware and Networking from IIHT
Personal Details
Name : Harish
Father’s Name : R. Gopala Reddy
Date of Birth : 09-03-1983
Gender : Male
Marital Status : Married
Address : Jigala Village, Attibele post, Anekal Taluk
Bangalore - 562107
Languages Known : English, Hindi, Kannada, Telugu and Tamil
Hobbies : Listening to Music and playing Cricket
Declaration
I do hereby declare that the particulars of information and facts stated herein above are true,
correct and complete to the best of my knowledge and belief.
Thanking you Yours Sincerely
Harish
