William J. O'Connor has over 25 years of experience in technical customer service and support roles. He has worked with many hardware and software vendors supporting customers in various industries. Currently seeking new opportunities, his background includes managing inventory, responding to service level agreements, installing and configuring hardware and software, and quickly resolving customer issues.

1. WILLIAM J O'CONNOR
1842 Brookstone Court, Romeoville, Illinois 60446
Cell: (630) 538-9357
oconnorw87@gmail.com
CAREER OVERVIEW
in account maintenance, problem-solving and troubleshooting.
with strong organization skills.
QUALIFICATIONS
IBM, Hewlett Packard, Dell, Sun, EMC, Lexmark, Xerox,
AMT, Fujitsu, Network Connectivity, Software installation,
MS Windows.
WORK EXPERIENCE
DIEBOLD INCORPORATED
Canton, OH
Customer Service Engineer 2015-2016
Managed large Field inventory.
Responded effectively to established customer SLA's.
UNISYS CORPORATION
Chicago, IL
Customer Engineer 2013-2014
/Collocation environments.
VELOCITA TECHNOLOGY
Joliet, IL
Service Coordinator 2012-2013
Responsible for day to day scheduling of in-house P.C., Laptop and peripheral service.
Scheduled and dispatched technicians for on-site customer service.
Handled customer calls for problem solving, complaints, or escalation.
Created invoicing for internal and external services performed for customers.
REYNOLDS AND REYNOLDS CO.
Dayton, OH
Field Service Engineer 1987-2012
Working knowledge using both IBM and H.P platforms.
Installed and configured hardware and software.
Microsoft application software and LAN connectivity knowledge.
A team player, acknowledged as a "Total Quality Customer Service Professional".
Maintained a large Field inventory.
Conducted customer audits and maintained accurate inventories.
Responsible for a large customer base consisting of more than 25 automobile dealerships.
Quickly and effectively resolved customer issues.
Complaint handling/resolution.
Maintained quality control/satisfaction records.
Assured client satisfaction and performed follow-up activities as needed.
More than 25 years experience in the technical industry working closely to support customers with recognized strengths
Motivated and customer-oriented Hardware Engineer
Support and maintenance of Diebold branded ATM's and remote banking systems.
Ongoing service and support of multi-vendor mass storage arrays located within Data Center
Performed ongoing parts management via warehouse logistics, tracking and accountability functions.
Performed technical assistance on hardware or software in the field or via bench work as needed.
Provided support for Sales representatives in securing new accounts and upgrading existing service.

2. EDUCATION AND TRAINING
ASSOCIATE OF APPLIED SCIENCE: ELECTRONICS
DeVry Institute of Technology, Chicago, IL
SKILLS
 Strong customer service skills
 Quality assessment and control
 Proficient technical aptitude