WILLIAM J O'CONNOR Resume 1 (1) - Copy
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William J. O'Connor has over 25 years of experience in technical customer service and support roles. He has worked with many hardware and software vendors supporting customers in various industries. Currently seeking new opportunities, his background includes managing inventory, responding to service level agreements, installing and configuring hardware and software, and quickly resolving customer issues.
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Travis L. Schnee has over 15 years of experience in warehouse operations, inventory management, and customer service roles. He has a background in electronics technology and holds certifications in forklift operation, CPR, AED, and OSHA. Currently he works as a Site Service Representative for Advanced Technology Services, where he serves as the primary interface between the company and customers, provides on-site customer service, and helps manage inventory, repair processes, and warranty claims. Previously he held supervisory roles overseeing inventory, receiving, and warehouse functions for La-Z-Boy and worked as a Warehouse Technician and Fabricator for MTO Hose Solutions.
Grady Smith Dec 2014
Grady Smith is seeking a position as an Enterprise Technical Support Resolution Manager. He has over 10 years of experience in technical support roles for Dell Compellent storage solutions, with a proven track record of effectively resolving challenging technical issues. He is skilled in communication, resource coordination, and ensuring high levels of customer satisfaction. His objective is to manage critical customer situations and help teams achieve project milestones.
KathyHillv2 Resume
Kathleen J Hill is a Program/Project Management Consultant with over 20 years of experience managing global IT projects and teams across various industries. She has expertise in process improvements, collaboration, and people leadership. Her background includes roles as a Program Delivery Manager, Project Manager, and Site Manager for large clients such as American Airlines, GM, and Rolls Royce. She is proficient in areas like project coordination, staff planning, and ensuring customer satisfaction and delivery timelines are met.
Similar to WILLIAM J O'CONNOR Resume 1 (1) - Copy (20)
WILLIAM J O'CONNOR Resume 1 (1) - Copy
- 1. WILLIAM J O'CONNOR 1842 Brookstone Court, Romeoville, Illinois 60446 Cell: (630) 538-9357 oconnorw87@gmail.com CAREER OVERVIEW in account maintenance, problem-solving and troubleshooting. with strong organization skills. QUALIFICATIONS IBM, Hewlett Packard, Dell, Sun, EMC, Lexmark, Xerox, AMT, Fujitsu, Network Connectivity, Software installation, MS Windows. WORK EXPERIENCE DIEBOLD INCORPORATED Canton, OH Customer Service Engineer 2015-2016 Managed large Field inventory. Responded effectively to established customer SLA's. UNISYS CORPORATION Chicago, IL Customer Engineer 2013-2014 /Collocation environments. VELOCITA TECHNOLOGY Joliet, IL Service Coordinator 2012-2013 Responsible for day to day scheduling of in-house P.C., Laptop and peripheral service. Scheduled and dispatched technicians for on-site customer service. Handled customer calls for problem solving, complaints, or escalation. Created invoicing for internal and external services performed for customers. REYNOLDS AND REYNOLDS CO. Dayton, OH Field Service Engineer 1987-2012 Working knowledge using both IBM and H.P platforms. Installed and configured hardware and software. Microsoft application software and LAN connectivity knowledge. A team player, acknowledged as a "Total Quality Customer Service Professional". Maintained a large Field inventory. Conducted customer audits and maintained accurate inventories. Responsible for a large customer base consisting of more than 25 automobile dealerships. Quickly and effectively resolved customer issues. Complaint handling/resolution. Maintained quality control/satisfaction records. Assured client satisfaction and performed follow-up activities as needed. More than 25 years experience in the technical industry working closely to support customers with recognized strengths Motivated and customer-oriented Hardware Engineer Support and maintenance of Diebold branded ATM's and remote banking systems. Ongoing service and support of multi-vendor mass storage arrays located within Data Center Performed ongoing parts management via warehouse logistics, tracking and accountability functions. Performed technical assistance on hardware or software in the field or via bench work as needed. Provided support for Sales representatives in securing new accounts and upgrading existing service.
- 2. EDUCATION AND TRAINING ASSOCIATE OF APPLIED SCIENCE: ELECTRONICS DeVry Institute of Technology, Chicago, IL SKILLS Strong customer service skills Quality assessment and control Proficient technical aptitude