The document provides an overview of lean office concepts including defining value from the customer's perspective, identifying value streams to reduce waste, using pull systems to optimize production to customer demand, and continuously improving processes to eliminate defects. It discusses benefits such as reduced costs, delivery times, and improved quality and customer satisfaction. Specific lean tools are outlined like 5S, visual controls, mistake proofing, quick changeovers, and using metrics like Six Sigma to measure and improve processes.

1. Lean Office Overview Superfactory Excellence Program™ www.superfactory.com © 2005 Superfactory™. All Rights Reserved.

11. Everyday Poka Yoke Examples © 2005 Superfactory™. All Rights Reserved. New lawn mowers are required to have a safety bar on the handle that must be pulled back in order to start the engine. If you let go of the safety bar, the mower blade stops in 3 seconds or less. Fueling area of car has three error-proofing devices: 1. insert keeps leaded-fuel nozzle from being inserted 2. tether does not allow loss of gas cap 3. gas cap has ratchet to signal proper tightness and prevent overtightening. 3.5 inch diskettes cannot be inserted unless diskette is oriented correctly. This is as far as a disk can be inserted upside-down. The beveled corner of the diskette along with the fact that the diskette is not square, prohibit incorrect orientation.

12. Six Sigma as a Metric © 2005 Superfactory™. All Rights Reserved. Sigma =  = Deviation ( Square root of variance ) Axis graduated in Sigma 68.27 % 95.45 % 99.73 % 99.9937 % 99.999943 % 99.9999998 % result: 317300 ppm outside (deviation) 45500 ppm 2700 ppm 63 ppm 0.57 ppm 0.002 ppm between + / - 1  between + / - 2  between + / - 3  between + / - 4  between + / - 5  between + / - 6   -7 -6 -5 -4 -3 -2 -1 0 1 2 3 4 5 6 7