NUS-ISS Learning Day 2015 - Digital User Experience: Lessons from Everyday Objects

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A look on some of the common app interfaces, and how our interaction with everyday objects could inform us of a better design.

#ISSlearn
DIGITAL USER EXPERIENCE:
LESSONS FROM EVERYDAY
OBJECTS
Choo Zhi Min, Instructor, Institute of Systems Science, NUS
zhimin@nus.edu.sg
1(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx
© 2015 National University of
Singapore. All Rights Reserved

#ISSlearn
Coffee Maker or DVD Player?
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© 2015 National University of
Singapore. All Rights Reserved

#ISSlearn 3(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx
© 2015 National University of
Singapore. All Rights Reserved

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Everything Things
4(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx
© 2015 National University of
Singapore. All Rights Reserved
• 23,000 objects catalogued in "What's What: A
Visual Glossary of the Physical World"
• Let's say it takes one minute to learn each
object.
• It will take 23,000 minutes = 383 hours = 8.7
work weeks

#ISSlearn
How do people cope?
5(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx
© 2015 National University of
Singapore. All Rights Reserved
• Human mind is wired to make sense of the
world.
• Information from the appearance of the
objects.
• The ability of designer to make the operation
and the object appearance clear, and to take
advantage of the knowledge of how human
mind works.

#ISSlearn
Affordance
6(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx
© 2015 National University of
Singapore. All Rights Reserved
• The visual appearance of an object that gives
clues about how the object could be possibly
used.
• Plate is for pushing
• Slot is for inserting things into
• Knob is for turning
• Ball is for throwing or bouncing
• Button is for pressing
• Switch is for flipping

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Four types of Affordance
7(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx
© 2015 National University of
Singapore. All Rights Reserved
1. Physical
2. Language
3. Pattern
4. Symbolic/Iconic

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Four types of Affordance
8(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx
© 2015 National University of
Singapore. All Rights Reserved
1. Physical
2. Language
3. Pattern
4. Symbolic/Iconic

#ISSlearn
Four types of Affordance
1. Physical Affordance
• Affordance based on the object’s physical
appearance
• Shape, size, structure
9(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx
© 2015 National University of
Singapore. All Rights Reserved

#ISSlearn
Four types of Affordance
10(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx
© 2015 National University of
Singapore. All Rights Reserved

#ISSlearn
Four types of Affordance
11(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx
© 2015 National University of
Singapore. All Rights Reserved

#ISSlearn
Four types of Affordance
12(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx
© 2015 National University of
Singapore. All Rights Reserved

#ISSlearn
Four types of Affordance
Buttons: Physical Affordance in Digital World
13(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx
© 2015 National University of
Singapore. All Rights Reserved

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Four types of Affordance
14(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx
© 2015 National University of
Singapore. All Rights Reserved

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Four types of Affordance
15(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx
© 2015 National University of
Singapore. All Rights Reserved
Any button?

#ISSlearn
Four types of Affordance
2. Language Affordance
• Straightforward affordance based on words
• Inline textbox labels
16(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx
© 2015 National University of
Singapore. All Rights Reserved

#ISSlearn
Four types of Affordance
3. Pattern Affordance
• Common web/mobile conventions that most users
are able to recognize and understand.
• Navigation menu and breadcrumbs
• Links
• Downward or Right arrow next to word
17(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx
© 2015 National University of
Singapore. All Rights Reserved

#ISSlearn
Four types of Affordance
18(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx
© 2015 National University of
Singapore. All Rights Reserved

#ISSlearn
Four types of Affordance
4. Symbolic Affordance
• Use symbols or icons to communicate affordance.
• Usually icons of real-life, physical objects or
commonly known symbols to quickly tell users
what they can do.
19(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx
© 2015 National University of
Singapore. All Rights Reserved

#ISSlearn
Four types of Affordance
20(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx
© 2015 National University of
Singapore. All Rights Reserved

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A Short Exercise
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© 2015 National University of
Singapore. All Rights Reserved

#ISSlearn
A Short Exercise
22(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx
© 2015 National University of
Singapore. All Rights Reserved

#ISSlearn
A Short Exercise
23(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx
© 2015 National University of
Singapore. All Rights Reserved

#ISSlearn
Food for Thought
24(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx
© 2015 National University of
Singapore. All Rights Reserved

#ISSlearn
THANK YOU 
Choo Zhi Min
zhimin@nus.edu.sg
Follow me: @choozm
Follow ISS: @ISSNUS
25(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx
© 2015 National University of
Singapore. All Rights Reserved

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NUS-ISS Learning Day 2015 - Digital User Experience: Lessons from Everyday Objects

1. #ISSlearn DIGITAL USER EXPERIENCE: LESSONS FROM EVERYDAY OBJECTS Choo Zhi Min, Instructor, Institute of Systems Science, NUS zhimin@nus.edu.sg 1(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx © 2015 National University of Singapore. All Rights Reserved

4. #ISSlearn Everything Things 4(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx © 2015 National University of Singapore. All Rights Reserved • 23,000 objects catalogued in "What's What: A Visual Glossary of the Physical World" • Let's say it takes one minute to learn each object. • It will take 23,000 minutes = 383 hours = 8.7 work weeks

5. #ISSlearn How do people cope? 5(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx © 2015 National University of Singapore. All Rights Reserved • Human mind is wired to make sense of the world. • Information from the appearance of the objects. • The ability of designer to make the operation and the object appearance clear, and to take advantage of the knowledge of how human mind works.

6. #ISSlearn Affordance 6(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx © 2015 National University of Singapore. All Rights Reserved • The visual appearance of an object that gives clues about how the object could be possibly used. • Plate is for pushing • Slot is for inserting things into • Knob is for turning • Ball is for throwing or bouncing • Button is for pressing • Switch is for flipping

9. #ISSlearn Four types of Affordance 1. Physical Affordance • Affordance based on the object’s physical appearance • Shape, size, structure 9(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx © 2015 National University of Singapore. All Rights Reserved

16. #ISSlearn Four types of Affordance 2. Language Affordance • Straightforward affordance based on words • Inline textbox labels 16(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx © 2015 National University of Singapore. All Rights Reserved

17. #ISSlearn Four types of Affordance 3. Pattern Affordance • Common web/mobile conventions that most users are able to recognize and understand. • Navigation menu and breadcrumbs • Links • Downward or Right arrow next to word 17(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx © 2015 National University of Singapore. All Rights Reserved

19. #ISSlearn Four types of Affordance 4. Symbolic Affordance • Use symbols or icons to communicate affordance. • Usually icons of real-life, physical objects or commonly known symbols to quickly tell users what they can do. 19(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx © 2015 National University of Singapore. All Rights Reserved

25. #ISSlearn THANK YOU  Choo Zhi Min zhimin@nus.edu.sg Follow me: @choozm Follow ISS: @ISSNUS 25(Total Slides=8) T:S-ITSM-FOMModule 1 v3.pptx © 2015 National University of Singapore. All Rights Reserved

NUS-ISS Learning Day 2015 - Digital User Experience: Lessons from Everyday Objects

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NUS-ISS Learning Day 2015 - Digital User Experience: Lessons from Everyday Objects