1. Jan Han
1874 E 5th
St #A
Ontario CA, 91764
(909) 671-6070
Jan.HHan@yahoo.com
CAREER OBJECTIVE
I’m a field technician with over 10 years ofexperience inbothon-site and remote access, phone support, events, andtraining. I have worked onmultiple POS software for major
clients such as McDonald's, Burger King, Popeye’s, Starbucks and Microsoft and have been certified with several awards during my career.
Until recently, I led multiple installations with McDonald's and Starbucks for NewPOS and HME (Drive-thruHeadset) Corp, a software developer focusedon POS for the fast food
industry. In this role I was focused on installing new systems and programming each store, although I have done extensive POS work in the past. Successes included opening
store on-time for business and open support while they're open.
Colleagues know me as a highly creative technician who canalways be trustedto come upwith a new approach. But I know that the client’s business comes first, and I never try
to impose my ideas on others. Instead, I spend a lot of time understanding the business and the audience before suggesting ideas. I can (and often do) work well alone, but I’m
at my best collaborating with others.
I have certifications for every project that my previous company had put me in as a lead technician.
SUMMARY OF QUALIFICATION
* Expert knowledge of Microsoft Office Suite (word, power point, outlook)
 Strong analytical skills
 Able to thrive in a fast-paced environment, multi-task, prioritized
workflow and manages time, and addresses various pending deadlines.
 Proficiency in TCP/IP protocols
 Team Player
 Problem Solving
 Good-oriented, self-motivated, team player, quick learner, extremely
reliable, and has a positive attitude.
 Desktop Repair
 Network asset management
 Project management
 Local remoter system support
 Database servers
 Desktop Builder
 Operating systems (Windows XP, Vista, 7, 8; Windows server 2003, 2008,
2012; Lunix
WORK EXPERIENCE
Installation Service & Technologies: 8/2008 -Present
- Lead Installer for DMB projects (Burger Kings, Popeyes, etc.
- Build network rack for certain restaurant (McDonalds, Burger Kings, Popeyes etc.
- Run and cable management
- Re-image POS system (McDonalds, Taco Bells etc.)
- Troubleshoot / managed systems
- Coached helper from other companies
- Terminate cat5, cat6, coax
- Design restaurant database system
Just Tires, Montclair, CA: Sales Associate/Customer Services 07/2006 – 8/2008
-Provided exceptional telephone support and assisted clientele in tires.
-General purchase orders andsubmitted intoaccounting department
-Perform filing, data management, and inputting client’s information.
-Entered data from important documents intoCompany database accurately.
Staples Warehouse, CA: Shipping & Picker 06-2004 – 07-2006
- Stack items on a pallet and shrink wrap it then load intoa trailer
- Pick actual items from isle locationandload it intoa trailer
- Certified to operate with: hand pallet, Sit-Downcounterbalanced trucks, walkie pallet, rider pallet, aisle reach, stock pickers
EDUCATION: Chaffey College, RanchoCucamonga, CA Computer science – still in progress
Certification:
- NewPos 6.5 Software (POS)
- A+ Certification
- Delphi Certfication
- Sicom (POS system & Digital Menu Board)
- Pixel (POS)
- HME, 3M, (Drive-ThruHeadsets)(Saw Cuts)