Susan L. Black has over 20 years of experience in healthcare data analysis, customer service, and business management. She currently works as a Senior Customer Operations Analyst at Symphony Health Solutions, where she performs statistical analysis on healthcare data, addresses data integrity issues for clients, and creates presentations and reports. Previously, she has held management roles in the financial services and property management industries, including positions as a District Manager, Divisional Training Manager, and Branch Manager.
Soraja Klacar has over 18 years of experience in financial operations and mortgage loan servicing at JPM Chase Mortgage Co. She has a proven track record of meeting and exceeding production goals through strong organizational skills and managing teams effectively. Her core skills include customer service, research, training, and problem solving. She is fluent in English and Serbo-Croatian/Bosnian languages.
Ruben Ramirez has over 22 years of experience in customer service, financial analysis, and operations management. He has held roles at Bonddesk Trading, Fidelity Investments, Kmart Corporation, and New Mexico Educational Assistance Foundation. Currently, he works as a Security Master Liaison and has extensive experience assisting clients, entering data accurately, and resolving issues. Ramirez has a Bachelor's degree in Business Administration and certifications in financial services and Microsoft Office programs.
Mark Cunningham has over 15 years of experience in banking and customer service roles. He is currently a Help Desk Coordinator at Bank of America in Tampa, FL where he resolves technical issues and tracks equipment shipments and schedules. Previously, he was a Senior Customer Support Specialist at Bank of America in Boston for 5 years where he resolved escalated account issues for over 500 banking centers per week. He also has experience in real estate sales and administrative coordination.
Scott Schaumburg is a senior risk data analyst with over 20 years of experience in risk mitigation and analysis for large banking institutions. He has extensive experience leading complex risk analysis projects, developing risk models, managing large data sets, and ensuring regulatory compliance. Most recently, he worked as a consultant automating a bank's risk processes and as Vice President of CCAR Management and Risk Management at BBVA Compass Bank, where he successfully led critical projects to improve reporting and risk analytics.
Susan DeMarco has over 30 years of experience in call center operations and management. She has a proven track record of building and leading successful teams, providing coaching and training, and improving processes. Her background includes positions in mortgage services, insurance, collections, and customer service. She aims to leverage her expertise in personnel development, process improvement, and project management.
Robert M. Lasco Customer Service ResumeRobert Lasco
This document is a resume for Robert M. Lasco summarizing his 18+ years of experience in customer service roles within the healthcare and retirement benefits industries. It highlights his expertise in areas like customer service, provider services, pre-authorizations, and client relations. It then details his work history at OrthoNet (2015-present) and Transamerica (1998-2015) in various customer service, training, and client support roles helping health plan members and retirement plan participants.
Nicole Charles seeks an executive assistant/office manager position. She has over 8 years of experience in these roles, including managing day-to-day operations, bookkeeping, data entry, scheduling, and providing administrative support. She has strong computer skills including Microsoft Office, QuickBooks, and CRM systems. Her background includes positions with companies in various industries providing executive support, office management, and administrative assistance.
Laura M. Sollock is an experienced administrative assistant and office manager seeking new opportunities. She has over 10 years of experience providing administrative support within fast-paced environments. She is skilled at multi-tasking, maintaining organization, and streamlining office processes to increase efficiency. Sollock strives to anticipate needs, build relationships, and facilitate collaboration to help organizations achieve their objectives.
Soraja Klacar has over 18 years of experience in financial operations and mortgage loan servicing at JPM Chase Mortgage Co. She has a proven track record of meeting and exceeding production goals through strong organizational skills and managing teams effectively. Her core skills include customer service, research, training, and problem solving. She is fluent in English and Serbo-Croatian/Bosnian languages.
Ruben Ramirez has over 22 years of experience in customer service, financial analysis, and operations management. He has held roles at Bonddesk Trading, Fidelity Investments, Kmart Corporation, and New Mexico Educational Assistance Foundation. Currently, he works as a Security Master Liaison and has extensive experience assisting clients, entering data accurately, and resolving issues. Ramirez has a Bachelor's degree in Business Administration and certifications in financial services and Microsoft Office programs.
Mark Cunningham has over 15 years of experience in banking and customer service roles. He is currently a Help Desk Coordinator at Bank of America in Tampa, FL where he resolves technical issues and tracks equipment shipments and schedules. Previously, he was a Senior Customer Support Specialist at Bank of America in Boston for 5 years where he resolved escalated account issues for over 500 banking centers per week. He also has experience in real estate sales and administrative coordination.
Scott Schaumburg is a senior risk data analyst with over 20 years of experience in risk mitigation and analysis for large banking institutions. He has extensive experience leading complex risk analysis projects, developing risk models, managing large data sets, and ensuring regulatory compliance. Most recently, he worked as a consultant automating a bank's risk processes and as Vice President of CCAR Management and Risk Management at BBVA Compass Bank, where he successfully led critical projects to improve reporting and risk analytics.
Susan DeMarco has over 30 years of experience in call center operations and management. She has a proven track record of building and leading successful teams, providing coaching and training, and improving processes. Her background includes positions in mortgage services, insurance, collections, and customer service. She aims to leverage her expertise in personnel development, process improvement, and project management.
Robert M. Lasco Customer Service ResumeRobert Lasco
This document is a resume for Robert M. Lasco summarizing his 18+ years of experience in customer service roles within the healthcare and retirement benefits industries. It highlights his expertise in areas like customer service, provider services, pre-authorizations, and client relations. It then details his work history at OrthoNet (2015-present) and Transamerica (1998-2015) in various customer service, training, and client support roles helping health plan members and retirement plan participants.
Nicole Charles seeks an executive assistant/office manager position. She has over 8 years of experience in these roles, including managing day-to-day operations, bookkeeping, data entry, scheduling, and providing administrative support. She has strong computer skills including Microsoft Office, QuickBooks, and CRM systems. Her background includes positions with companies in various industries providing executive support, office management, and administrative assistance.
Laura M. Sollock is an experienced administrative assistant and office manager seeking new opportunities. She has over 10 years of experience providing administrative support within fast-paced environments. She is skilled at multi-tasking, maintaining organization, and streamlining office processes to increase efficiency. Sollock strives to anticipate needs, build relationships, and facilitate collaboration to help organizations achieve their objectives.
Rachel Tafoya has over 16 years of experience in call center and customer service environments, including 15 years in a supervisory role. She provides support to management on day-to-day operations and special projects. Tafoya has strong analytical skills, problem-solving ability, and experience resolving escalated customer issues. She is well-versed in quality management, process improvement, and team leadership, including training and performance reviews.
Joann Roberts has over 28 years of experience in customer service, performance management, and contact center management. She currently works as an Area Manager for Customer Service at AT&T in Detroit, Michigan, where she manages a team of managers and works to exceed key performance metrics. Prior to this role, she held management positions at AT&T and Ameritech, including managing technical support teams and service order provisioning processes. She also has experience conducting internal quality audits to ensure ISO compliance.
Donetta M. Richardson has over 30 years of experience in banking, including 29 years at Bank of America. She has expertise in commercial and global banking products/services, processes, and governing laws. Richardson has held various leadership roles managing teams and client portfolios. She has strong skills in treasury services, operations, customer service, research, and Microsoft Office applications.
This document provides a summary of Mary Johnson's contact information, qualifications, computer skills, education, and professional experience in customer service roles over the past 10+ years. She has experience in accounts receivable research, vendor compliance representation, customer service, and administration roles. Her most recent roles were as an Accounts Receivable Research Analyst from 2014-2015 and previously as a Vendor Compliance Representative from 2007-2014.
Monique Wallace is seeking long-term employment in a structured, productive, and friendly environment that provides opportunities for advancement and personal growth. She has over 15 years of experience in accounting, project management, and administration. Her skills include budgeting, financial reporting, contract management, systems implementation, and technical proficiency in Microsoft Office and accounting software. She aims to effectively manage teams to achieve results and deliver professional presentations to clients.
Morgan Davis is an experienced business professional seeking a new opportunity. They have over 10 years of experience utilizing Microsoft Office and other technical software. They possess strong communication, organization, and problem-solving skills. Their most recent role was as an Executive Assistant at Ryan, LLC where they drafted contracts, maintained calendars, and created presentations. Prior to that, Morgan held administrative and admissions roles at Argosy University and was an Assistant Manager at Comerica Bank where they provided customer service and managed staff.
Alexei Alexei E Vlassov has over 10 years of work experience in accounting, finance, and business administration roles. He is currently pursuing an MBA at Jacksonville University while working as an underwriting technician for Manpower Group contracted through Allstate. Previously he has held roles as a financial analyst, store manager, and merchant consultant. He aims to launch a successful career in accounting, business administration, or management utilizing his skills in Microsoft Office, analytics, and achieving business goals.
Chanté Fumicello is an experienced operations and project manager with over 16 years of experience managing operations and 3 years of experience managing projects. She currently manages the Trade Promotions Operations Department for a global company. She has a proven track record of visionary leadership, problem solving, communication skills, and an ability to motivate and coach teams. Her resume provides details on her professional experience managing operations for AFS Technologies and managing customer service for two previous employers, as well as her education and availability of references.
Candice Reitter has over 15 years of experience in various industries including payment processing, logistics, and claims management. She is highly motivated and skilled with strong leadership, project management, and technical abilities. Her most recent role led to a 30% reduction in contact and 60% cost savings. She is seeking a new opportunity as a subject matter expert.
The document is a resume for Dana V. Brown seeking a project management or similar position. It summarizes her experience over 15 years managing clients and teams through various roles in healthcare software companies, ensuring customer service levels and compliance with regulations. Her experience includes managing client implementations and transitions to new systems, providing training, addressing issues, and improving customer experience.
James Flynn has over 15 years of experience in asset management, project coordination, and customer support roles in the banking and insurance industries. He has a proven track record of managing projects, meeting client needs, and improving processes through metrics and root cause analysis. Flynn holds a Yellow Belt in Six Sigma and is pursuing the CAPM certification. He is looking for an ambitious company that offers opportunities for progression.
This document provides the professional profile and experience of Manoj Kumar Mukhopadhyay. It summarizes his experience working for Manappuram Finance Ltd. in Kolkata, India since 2015 where he has held several roles including Credit, Risk, Operations and Marketing Assistant Manager. In this role, he oversees credit underwriting, risk management, operations, sales team management, and ensures quality customer service and compliance. He has over 10 years of experience in banking, financial services and insurance industries.
This individual has over 10 years of experience as a business analyst and project manager, receiving multiple awards for professional excellence from their current employer. They have a track record of exceeding goals and taking on leadership roles to train employees and ensure smooth transitions. Their core competencies include project management, data analysis, customer service, and communication skills.
Jeremiah Jones has over 15 years of experience in property management and client relations within the healthcare industry. He has managed portfolios totaling over 3 million square feet of medical office, industrial, and commercial space. His expertise includes strategic planning, project management, contract negotiations, budgeting, and ensuring strong client satisfaction. Currently he is a Senior Property Manager responsible for a portfolio of over 1 million square feet, supervising engineering staff and assisting with financial analysis.
Natasha Maria Baez-Huppert has over 15 years of experience in customer operations, contract administration, and service coordination. She has worked at Johnson Controls, Siemens Business Technologies, and Sun Microsystems. Her experience includes generating subcontracts, coordinating invoices, aiding with project billing, maintaining relationships with customers and subcontractors, organizing training, and assisting with contract closeouts. She is fluent in Spanish and has experience in French.
This document provides a summary of Barbara J. Montgomery's professional experience and qualifications. She has over 30 years of experience in project management, operations management, process improvement, and customer service across various roles in the financial services industry. Her core competencies include project management, operations management, process improvement, customer service, and business analysis.
Carrie Halloran-Seesholtz is a results-driven customer service manager with over 15 years of experience developing strategies to improve customer service, maximize revenue, and strengthen performance. She is skilled in strategic planning, communication, process improvements, team building, and issue resolution. Her experience includes overseeing customer service teams and developing training programs to achieve goals and remove barriers to success.
Monika Soni is seeking a position that utilizes her 4+ years of experience in client implementations, data quality, data management, and MIS reporting. She has strong skills in Power BI, Excel, and presentations. She currently works as a Business Analyst at Accenture where she analyzes reports, creates dashboards in Power BI, and manages internal and external reporting. Previously, she worked as a Senior Data Analyst where she prepared daily, weekly, and monthly reports on airline travel spend and managed a team of 5 members.
The document is a resume for Angela Benjamin Crane summarizing her experience in account management, financial services, and call center leadership roles over the past 25 years. She has a proven track record of managing both domestic and international teams, improving quality scores, reducing expenses and errors, and spearheading projects to improve processes.
Lindsey Whitney is seeking a position in business administration with expertise in marketing, operations management, and project management. She has over 15 years of experience in the insurance industry, most recently as a QA Test Lead. In previous roles, she led teams, improved processes, increased sales and revenues, and developed automation strategies. She holds an MBA and a bachelor's degree in management and marketing.
The document provides a summary of Madhu Sharma's professional experience and qualifications. In 3 sentences:
Madhu Sharma has over 13 years of experience in client relationship management and operations management, including roles at ExxonMobil Lubricants Pvt. Ltd handling customer service, process development, and CRM and SAP implementation projects. She is seeking new assignments in client relationship roles utilizing her expertise in customer relationship management, pricing, team management, and process improvement. Her experience includes positions in customer service, process development, safety leadership, and client relationship management for various companies in the services industry.
Rachel Tafoya has over 16 years of experience in call center and customer service environments, including 15 years in a supervisory role. She provides support to management on day-to-day operations and special projects. Tafoya has strong analytical skills, problem-solving ability, and experience resolving escalated customer issues. She is well-versed in quality management, process improvement, and team leadership, including training and performance reviews.
Joann Roberts has over 28 years of experience in customer service, performance management, and contact center management. She currently works as an Area Manager for Customer Service at AT&T in Detroit, Michigan, where she manages a team of managers and works to exceed key performance metrics. Prior to this role, she held management positions at AT&T and Ameritech, including managing technical support teams and service order provisioning processes. She also has experience conducting internal quality audits to ensure ISO compliance.
Donetta M. Richardson has over 30 years of experience in banking, including 29 years at Bank of America. She has expertise in commercial and global banking products/services, processes, and governing laws. Richardson has held various leadership roles managing teams and client portfolios. She has strong skills in treasury services, operations, customer service, research, and Microsoft Office applications.
This document provides a summary of Mary Johnson's contact information, qualifications, computer skills, education, and professional experience in customer service roles over the past 10+ years. She has experience in accounts receivable research, vendor compliance representation, customer service, and administration roles. Her most recent roles were as an Accounts Receivable Research Analyst from 2014-2015 and previously as a Vendor Compliance Representative from 2007-2014.
Monique Wallace is seeking long-term employment in a structured, productive, and friendly environment that provides opportunities for advancement and personal growth. She has over 15 years of experience in accounting, project management, and administration. Her skills include budgeting, financial reporting, contract management, systems implementation, and technical proficiency in Microsoft Office and accounting software. She aims to effectively manage teams to achieve results and deliver professional presentations to clients.
Morgan Davis is an experienced business professional seeking a new opportunity. They have over 10 years of experience utilizing Microsoft Office and other technical software. They possess strong communication, organization, and problem-solving skills. Their most recent role was as an Executive Assistant at Ryan, LLC where they drafted contracts, maintained calendars, and created presentations. Prior to that, Morgan held administrative and admissions roles at Argosy University and was an Assistant Manager at Comerica Bank where they provided customer service and managed staff.
Alexei Alexei E Vlassov has over 10 years of work experience in accounting, finance, and business administration roles. He is currently pursuing an MBA at Jacksonville University while working as an underwriting technician for Manpower Group contracted through Allstate. Previously he has held roles as a financial analyst, store manager, and merchant consultant. He aims to launch a successful career in accounting, business administration, or management utilizing his skills in Microsoft Office, analytics, and achieving business goals.
Chanté Fumicello is an experienced operations and project manager with over 16 years of experience managing operations and 3 years of experience managing projects. She currently manages the Trade Promotions Operations Department for a global company. She has a proven track record of visionary leadership, problem solving, communication skills, and an ability to motivate and coach teams. Her resume provides details on her professional experience managing operations for AFS Technologies and managing customer service for two previous employers, as well as her education and availability of references.
Candice Reitter has over 15 years of experience in various industries including payment processing, logistics, and claims management. She is highly motivated and skilled with strong leadership, project management, and technical abilities. Her most recent role led to a 30% reduction in contact and 60% cost savings. She is seeking a new opportunity as a subject matter expert.
The document is a resume for Dana V. Brown seeking a project management or similar position. It summarizes her experience over 15 years managing clients and teams through various roles in healthcare software companies, ensuring customer service levels and compliance with regulations. Her experience includes managing client implementations and transitions to new systems, providing training, addressing issues, and improving customer experience.
James Flynn has over 15 years of experience in asset management, project coordination, and customer support roles in the banking and insurance industries. He has a proven track record of managing projects, meeting client needs, and improving processes through metrics and root cause analysis. Flynn holds a Yellow Belt in Six Sigma and is pursuing the CAPM certification. He is looking for an ambitious company that offers opportunities for progression.
This document provides the professional profile and experience of Manoj Kumar Mukhopadhyay. It summarizes his experience working for Manappuram Finance Ltd. in Kolkata, India since 2015 where he has held several roles including Credit, Risk, Operations and Marketing Assistant Manager. In this role, he oversees credit underwriting, risk management, operations, sales team management, and ensures quality customer service and compliance. He has over 10 years of experience in banking, financial services and insurance industries.
This individual has over 10 years of experience as a business analyst and project manager, receiving multiple awards for professional excellence from their current employer. They have a track record of exceeding goals and taking on leadership roles to train employees and ensure smooth transitions. Their core competencies include project management, data analysis, customer service, and communication skills.
Jeremiah Jones has over 15 years of experience in property management and client relations within the healthcare industry. He has managed portfolios totaling over 3 million square feet of medical office, industrial, and commercial space. His expertise includes strategic planning, project management, contract negotiations, budgeting, and ensuring strong client satisfaction. Currently he is a Senior Property Manager responsible for a portfolio of over 1 million square feet, supervising engineering staff and assisting with financial analysis.
Natasha Maria Baez-Huppert has over 15 years of experience in customer operations, contract administration, and service coordination. She has worked at Johnson Controls, Siemens Business Technologies, and Sun Microsystems. Her experience includes generating subcontracts, coordinating invoices, aiding with project billing, maintaining relationships with customers and subcontractors, organizing training, and assisting with contract closeouts. She is fluent in Spanish and has experience in French.
This document provides a summary of Barbara J. Montgomery's professional experience and qualifications. She has over 30 years of experience in project management, operations management, process improvement, and customer service across various roles in the financial services industry. Her core competencies include project management, operations management, process improvement, customer service, and business analysis.
Carrie Halloran-Seesholtz is a results-driven customer service manager with over 15 years of experience developing strategies to improve customer service, maximize revenue, and strengthen performance. She is skilled in strategic planning, communication, process improvements, team building, and issue resolution. Her experience includes overseeing customer service teams and developing training programs to achieve goals and remove barriers to success.
Monika Soni is seeking a position that utilizes her 4+ years of experience in client implementations, data quality, data management, and MIS reporting. She has strong skills in Power BI, Excel, and presentations. She currently works as a Business Analyst at Accenture where she analyzes reports, creates dashboards in Power BI, and manages internal and external reporting. Previously, she worked as a Senior Data Analyst where she prepared daily, weekly, and monthly reports on airline travel spend and managed a team of 5 members.
The document is a resume for Angela Benjamin Crane summarizing her experience in account management, financial services, and call center leadership roles over the past 25 years. She has a proven track record of managing both domestic and international teams, improving quality scores, reducing expenses and errors, and spearheading projects to improve processes.
Lindsey Whitney is seeking a position in business administration with expertise in marketing, operations management, and project management. She has over 15 years of experience in the insurance industry, most recently as a QA Test Lead. In previous roles, she led teams, improved processes, increased sales and revenues, and developed automation strategies. She holds an MBA and a bachelor's degree in management and marketing.
The document provides a summary of Madhu Sharma's professional experience and qualifications. In 3 sentences:
Madhu Sharma has over 13 years of experience in client relationship management and operations management, including roles at ExxonMobil Lubricants Pvt. Ltd handling customer service, process development, and CRM and SAP implementation projects. She is seeking new assignments in client relationship roles utilizing her expertise in customer relationship management, pricing, team management, and process improvement. Her experience includes positions in customer service, process development, safety leadership, and client relationship management for various companies in the services industry.
Pamela E. McElhany is a senior consultant with over 15 years of experience implementing and supporting Microsoft Dynamics ERP systems. She has deep expertise in financial modules like general ledger, accounts payable, and inventory management. The document outlines her work history implementing Dynamics AX and GP systems for various organizations and industries.
Chanda Monroe-Williams is a senior-level executive with over 15 years of experience in program/project management, process improvement, and strategic initiatives. She has led teams to successfully complete projects in collections, customer service, risk management, and new product development. Her background includes experience developing strategies, managing projects, and improving processes to drive business results for companies like GE Money and GAFRI. She is a certified Project Management Professional and Lean Six Sigma professional.
This document contains Himanshu Pant's resume. The following key points are highlighted:
- Himanshu Pant has over 11 years of experience in operations management, quality, customer relationship management, and coordination.
- He is skilled in people management, problem solving, and communication.
- His most recent role was as an Account Manager for Quality at H.Y.P.E.R.Q.U.A.L.I.T.Y, where he led a team and was the primary client contact.
Alliette Plager has over 15 years of experience in data analysis, project management, financial analysis, process improvement, and call center management. She holds a BS in Management from Georgia Tech. Her career includes managing rental operations and being a business analyst at Ryder Systems, where she improved billing quality by 43% and saved the company $500k annually. She has also worked as a senior business analyst at AIG Agency Auto, managing IT projects, and as a center business manager and reporting manager at MCI, executing budgets and internal reporting.
Joseph skiff resume sales analyst-mar 2016Joseph Skiff
Joseph Skiff has over 15 years of experience in sales analysis, operations planning, and financial management. He has a track record of developing processes and reports to improve sales performance, maximize revenue, and streamline operations. Currently he is a Sales Analyst at Metro Media-US where he analyzes sales data, creates forecasts, and reports on KPIs to support executive management decisions.
Dr. Kimberley Kerr has over 14 years of experience in operations management, project management, and leadership roles. She currently works as an IT Project Manager for the City of Atlanta, where she is responsible for managing programs and projects and implementing PMO governance initiatives. Previously, she worked for the Louisiana Workforce Commission as a Manager, where she improved federal compliance measures and led an organizational redesign project. She holds a Ed.D. in Organizational Leadership from Argosy University.
Bhavesh Shah has over 13 years of experience in strategic projects, operations, and customer service for insurance companies. He currently works as a Deputy Manager of Strategic Projects at TATA-AIG General Insurance, where he is responsible for preparing business requirements, managing projects, and acting as a liaison between developers and users. Previously he held roles in operations management and customer service, where he oversaw teams and ensured smooth workflows and customer satisfaction. Shah has strong skills in analysis, strategy, relationship management, and team leadership.
Nick krest - executive director of operationsNickkrest
Nick krest offer a comprehensive range of smart and innovative facilities management solutions that target cost effective and sustainable results at clients’ facilities and workplaces.
David Bagley has over 20 years of experience in operations management, strategy, risk management, and process improvement. He has a proven track record of developing business control models, facilitating regulatory requirements, and managing large-scale projects. Bagley is an expert in leading initiatives that drive operational efficiency and mitigate risks.
David Bagley has over 20 years of experience in operations management, strategy, risk management, and business development. He has a proven track record of developing business control models, facilitating regulatory requirements, and managing initiatives. Currently he is a senior project manager focusing on functional change management, software implementation, and ERP strategic initiatives for Providence Partners.
Jarrel Thomas is an experienced project manager seeking new opportunities. He has over 15 years of experience managing complex projects across multiple industries. Some of his key accomplishments include implementing an ICD-10 compliance program, managing an Office Depot acquisition integration, and leading a hospital IT infrastructure redesign. He has expertise in project management methodologies, strategic planning, and building high-performing teams.
Pijush Kanti Saha has over 23 years of experience in banking, technology upgrades, financial planning, risk management, branch administration, lending operations, and customer service. He has held roles such as Chief Manager where he oversaw operations of 69 branches. He has skills in managing credit, teams, marketing, and ensuring profitability and compliance. Key accomplishments include leading the implementation of a core banking solution to mechanized 2000 branches and implementing specialized modules for retail banking and trade finance.
The document provides a summary of an individual's professional experience and qualifications. It includes over 9 years of experience in project management, delivery management, and IT service delivery roles. The individual holds an engineering degree and ITIL certifications, and is currently seeking new project or delivery management assignments.
Joel Bailey has over 15 years of experience in accounting, operations management, database design, and quality control. He has worked in various industries including distribution, marketing, manufacturing, and government contracting. His experience includes financial management, database design, quality audits, contract negotiation, and team leadership. He aims to optimize efficiency and improve profitability through innovative solutions.
Lindsay Scott is seeking a managerial position utilizing her experience in business system analysis, database mergers and consolidations, master data development, and risk assessment analysis. She has over 7 years of experience in these areas, most recently as a Master Data Management Analyst and Project Management Work Stream Lead for Astellas Pharma, where she led mapping and testing efforts. Previously, she was a Vendor Allowance Analyst/Hybrid Position for Essendant, handling financial forecasting, accruals, and inventory analysis. She has an MBA focused on financial systems, business intelligence, and information security.
Dyutiman Bhattacharjee has over 11 years of experience in finance and business analysis roles. His skills include reporting, training, process improvement, and he has a track record of increasing growth, reducing costs, and automating manual processes. He is currently a Business Planning Analyst at Apollo Microcredit & Benefit Services where he focuses on financial planning and analysis, sales management, and business process improvement.
Anne Maria Viola has over 30 years of experience in administrative and project management roles in the pharmaceutical industry. She has extensive expertise in Microsoft Office, event planning, budgeting, virtual meetings, and various HR, procurement and document management systems. Currently she works as an Executive Assistant, responsible for quarterly reports, travel requirements, legal contracts, and various projects. Previously she held roles managing training programs, supply chain operations, and providing administrative support. She has a strong attention to detail, problem-solving skills, and the ability to build relationships.
Beth Moss is a Director with over 30 years of experience in operations management, process improvement, and project management. She has held leadership roles at large companies like Acxiom, Comerica Bank, Bank of America, and Frontier Communications. Her areas of expertise include quality improvement, strategic planning, change management, and project management. She has a proven track record of on-time and on-budget delivery, cost reduction, and improved productivity.
1. SSUUSSAANN LL.. BBLLAACCKK
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((448800)) 227744--33444411
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BUSINESS SKILL SUMMARY
Industries: Healthcare Information Technology, Financial Services and Property Management
Background: Results driven and innovative team leader/player with a proven track record/experience in management,
business development, statistical analysis, and customer/clients services.
TECHNICAL SUMMARY
MS Office 2010 (Word, Excel, Access, Power Point)
Mainframe - CA-7 Job Scheduler, SARMSG, UTMU, File Aid, QMF, CICS, TSO
TOAD (Oracle),
Data Junction (statistical),
SQL (Working Knowledge)
AWARDED ‘CIRCLE OF EXCELLENCE’ 2 YEARS RUNNING WITH NDC HEALTH
Training
Certificate of Completion: Microsoft 2010 – Outlook, Excel, Access, PowerPoint.
Certificate of Completion: SQL basics
EXPERIENCE
Symphony Health Solutions (AKA Wolters Kluwer Health) (AKA NDC Health)
Phoenix, AZ 2001 – 2014
Sr. Customer Operations Analyst 2005-2014 - Sr. Data Integrity Analyst 2001-2005
As a healthcare data integrity analyst operating in a cross-functional analytical team environment, my responsibilities include
performing analysis on statistical healthcare data, writing technical reports, and designing/programming and conducting
analytical studies for pharmaceutical company clients. This includes:
· Query data from Oracle tables using SQL via Toad. Exported this data to excel spreadsheets where I created
formulas and pivot tables. I used this data to create graphs and charts in PowerPoint slides. I presented the
PowerPoint to our clients to help tell the story of trends for their products.
· Research unexpected trend breaks.
· Work with developers to improve processes and software by making suggestions, writing requirements and
showing examples. Follow thru by creating test case and documenting result.
· Read and execute requirements for client Ad-Hoc’s.
· Documenting expected and actual results.
· Performing data trending activities using assurance methods, relational checks on data records to determine if all
data elements are not in conflict with one another, analysis and evaluating results on assigned databases and
reviewing variant and anomalous data after each update of the database and determines corrective course of
action after in-depth analysis.
· Researching, resolving, and documenting client inquiries related to data integrity issues Trouble-shooting
programs to assist in issues resolution by researching and analyzing known data integrity issues, working closely
with business analysts, operational analysts, database analysts, and system programmers to diagnose the
cause(s) of the issues and to write detailed specifications to clean up, correct, and prevent the errors from re-occurring
in the future.
· Customized reporting including research for pharmacy O&C classification types, and monthly POI projections
· Developing specifications for on going monitoring reports that can be used to identify and quickly diagnose future
data integrity issues.
· Utilization of in-house VB applications for Pharmacy Mgt Information and Account Mgt Information
· Mainframe, TOAD(Oracle), and Data Junction.
· Working with electronic information, using file transfer protocols, from the NCPDP (National Council of Prescription
Drug Programs), understanding SAS, TOAD and Data Junction programming in a healthcare setting: Raw data
files reads and datasets, subset data, dataset combinations, manipulations, transformations and summaries,
iterative processing, variables, recode data values, log and error statements, and creating listing and summary
reports.
· SQL data pull for client delivery and Power point presentations.
Susan L Black page 1
2. US CAPITAL BILOXI, MS 05/1999 -05/2001
District Manager
Managed operations for 5 Short Term Finance and 4 Title Loan Processing centers.
Responsibilities included:
· Accountability and achievement for gross profit margin targets and operational goals for my branches.
· Provide direction/leadership, supervision and training to district managers, managers and associate managers.
· Developing and implementing company wide policies and procedures for customer service, quality control, audit
and marketing campaigns.
· Performing market target analysis and realigned operations to coincide with market needs.
· New site location scouting and acquisition.
· Maintaining good customer and community relationships.
ADVANCE AMERICA COLORADO SPRINGS, CO AND BILOXI, MS 1997 - 1999
Divisional Training Manager
As an expert in short term financing, as a divisional training manager I headed up the training function for the entire division of
this leading organization.
· Overseeing all training needs from the point of program creation to all follow up training and enhancements.
· Training on enterprise wide policies and procedures, customer service, employee relations, AR, AP, collections.
· Managing all aspects of developing a cohesive, cooperative Training Coordination including preparation of course
materials (participant guides, facilitator guides, handouts, job aids, etc.), proper set-up, and tear-down, of
classrooms, including all courseware, supplies, and equipment.
· Maintaining accurate class records.
· Responsible for ensuring that all classes, events, and services were marketed and communicated to the
appropriate audiences in a timely manner.
ADVANCE CHECKING COLORADO SPRINGS, CO 1996 - 1997
Branch Manager
Responsible for managing daily branch operations and services, ensuring the branch reaches its growth and profitability goals,
for this leading organization that provides fee based short term financing. These included:
· Providing leadership/direction to 10+ office personnel.
· Hiring, training, performance reviews for branch employees.
· Reviewing, auditing and analyzing branch operations and financial performance.
· Developing and implementing detailed customer service and marketing training plans.
· Guiding and participating in the resolution of collection problems.
· Reviewing and evaluating branch daily closing reports, cash controls, and AP/AR.
· Serving as a backup to branch personnel, as required.
· Troubleshooting and resolving problems and issues which arose.
GRAN INC. COLORADO SPRINGS, CO 1995 - 1996
Property Manager
Responsible for the combination of management and marketing for 183 unit residential property. This included:
· Managing office, leasing and maintenance staff.
· Overseeing the complete marketing program.
· Developing and implementing the annual marketing plan.
· Hiring, training, supervising and motivating the property staff.
· Overseeing all leasing functions, coordinating activities with credit and legal.
· Overseeing, with the maintenance supervisor, all maintenance programs at the property.
· Performing financial tasks such as rent collections (rubs), tenant ledgers, accounts payable, accounts receivable,
and payroll, invoice payment and analysis of operating statements.
· Providing excellent customer service to residents, created and implemented resident satisfaction initiatives.
· Overseeing property administration functions, like late payment fees, security refunds, and eviction proceedings.
EDUCATION
National College, Colorado Springs, C.O.
(Not Completed) Business Management - 1996
Susan L Black page 2