Moataz Razek is seeking a career advancement opportunity as an IT administrator. He has over 10 years of experience in roles such as network administrator, system administrator, helpdesk support, and ICDL professional trainer. He is proficient in Microsoft operating systems, networks, security, and various software programs. He has several technical certifications and has strong communication, troubleshooting, and customer service skills.

1. 14 Hussan mosa elakad Masr Elgdeda ,Cairo+201007769282,+201091500288, moataz_00100@hotmail.com
*4 Masged Hatem street Somuha (Alexandrea),
Moataz A.razek
PERSONAL SUMMARY
A successful IT Administrator with extensive analytical and software experience of
investigating and diagnosing network problem and also knowledge of IT operating
systems, especially Windows, Exchange and Citrix. Multi -talented with good all-
round technical skills and the ability to develop and maintain close working
relationships with other support and development teams. Having the personal drive
required to deliver a service that exceeds the expectations of colleagues and end users
through a positive, well organized and structured work ethic.
Looking for a career advancement opportunity with a company that will challenge my
problem solving skills and allow me to develop my knowledge & potential
AREAS OF EXPERTISE
Microsoft operating systems
PC hardware, peripherals and Microsoft desktop OS
Broadband service Computer networks and
TCP/IP.V6
LAN/WAN technologies
Technical
Network cabling
Managed firewall service Backup systems
SharePoint Administration
Microsoft Exchange and
Active Directory
Outlook, Outlook Express
Internet services (mail, web, anti-spam)
PROFESSIONAL
ICDL Certified 2010 V (ICDL Foundation) June 2012
ECDL Certified 2003.V (ECDL Foundation) MAY 2007
MCB (Microsoft certified professional ) October 2008
IT security Certified professional (ECDL) April 2013
Juniper Network fundamentals (cisco certified) April 2010

2. +201007769282 moataz_00100@hotmail.com
Moataz A.razek
SOFT SKILLS COURSES
Change Management (15 hours )
Team building program (15 hours )
Stress Management (15 hours)
Resolving & handling (15 hours)
decision Making skills (15 hours)
Communication skills (15 hours)
KEY SKILLS AND COMPETENCIES
A good working knowledge of all levels of helpdesk support. Excellent telephone manner
and customer service skills.
Able to diplomatically manage customer's expectation.
Experience of setting up and maintaining hardware and software systems. Ability to work
shifts and weekends - occasional overtime / overnight. Having the ability to listen to,
understand and defuse difficult situations. Experience of working with CAFM systems &
multi -line help desk systems. Knowledge of all Microsoft office applications and
operating systems
Highly organized and disciplined with a passion for Information Technology.
A positive, high energy team player.
Knowledge of VB script, Shell Script, HTML language & Software licenses control.
Having a passion for providing excellent customer service.
Customer focused and keen on exceeding expectations
Experience
1/1/2012 till now Arab academy for science and technology
and maritime transportation
Cairo
Professional Trainer (ICDL)

3. +201007769282 moataz_00100@hotmail.com
Moataz A.razek
Experience
1/11/2009 to 1/4/2014 UNESCO. (ECDL Foundation) Cairo
Quality A ssurance Officer
1/4/2008 to 31/10/2009 Corex.UK (petroleum services) Cairo
IT A dministrator : (Network & System A dministrator).
Job Description:
Install, configure, and support an organization's local area network (LAN), wide area
network (WAN), and Internet system or a segment of a network system. Maintain network
hardware and software. Monitor network to ensure network availability to all system users
and perform necessary maintenance to support network availability. May supervise other
network support and client server specialists and plan, coordinate, and implement network
security measures.
duties :
Network A dministrator Primary Responsibilities:
 Network monitoring
 Testing the network for weakness
 Keeping an eye out for needed updates
 Installing and implementing security programs
 In many cases, E-mail and Internet filters
 Evaluating implementing network
System A dministrator Primary Responsibilities:
 Administer servers, desktop computers, printers, routers, switches, firewalls, phones,
personal digital assistants, smartphones, software deployment, security updates and patches.
 Support LANs, WANs, network segments, Internet, and intranet systems.
 Ensure design of system allows all components to work properly together.
 Troubleshoot problems reported byusers.
 Monitor networks to ensure security and availability to specific users.

4. +201007769282 moataz_00100@hotmail.com
Moataz A.razek
Experience
A nd (GA MMA Ray man) onshoreoffshore
duties on the Rig :
 Prepare my Daly report for my company
 Connected with the data log every day to know when will retch the core feet
 Be readywith my tools to cut core
 Cut core and make gamma ray operation
 Make waxing and boxing the core
 Make a box numbering
 make report to send it with core box
 Prepare my presentation report
 Make presentation for company man and drilling man
 Send boxing to my company
1/9/2007 to 31/3/2008 Arab academy for science and technology
and maritime transportation
Cairo
Helpdesk support and ICDL professional trainer
Updating and monitoring IT user accounts.
Maintenance & management of the Critical Windows based Server Environment.
Maintaining up to date Antivirus levels on all machines company wide.
Working on Active Directory accounts, configuration of Blackberries & laptops.
Managing and monitoring of kups in multiple locations.
Providing maintenance support and break-fix solutions.
Follow Documented processes i.e. implementing change control procedures.
Liaising & meeting with external suppliers of IT services.
Producing reports for senior managers.
Troubleshooting technical problems and implementing solutions. Purchasing
of IT Equipment and software in line within agreed budgets. Supporting a
multi-site IT infrastructure of at least 100 employees. Responsible for the fast
and accurate troubleshooting of reported faults.
Providing technical support via helpdesk systems for a wide range of internal &
external applications.

5. +201007769282 moataz_00100@hotmail.com
Moataz A.razek
Education
March 2005 Arab academy for science and technology and
maritime transportation
Alexandria
International Transportation and logistics & business administration
 (BusinessAdministration& logistics)thatisgrantedbytheEgyptian
university.
CERTIFIES THAT : moatazabdelrazekMohamedelsaid
OBTAINED BACHELOR OF : trader& int.transportlogisticsmanagement
collegeofmaritimetransport& technology.
References
Referencesare available on request.
Moataz Abdel razek Mohamed elsaid.
+201007769282 , +201091500288 Moataz_00100@hotmail.com
14 hussan mosa elakad masr elgdeda Cairo.
4 masged hatem street smouha Alexandrea.
DOB: 23/11/1982 Male.
Nationality: Egyptian.