Quiana Crumsey is seeking a position where she can utilize her computer, customer service, and production skills. She has over 15 years of experience in roles such as customer service, data entry, quality control inspection, packaging, and warehouse work. Her resume highlights computer skills, work history at various temp agencies and retail positions, and education including an Associate's degree from Wayne County Community College.

1. Quiana Crumsey
5586 Lemay
Detroit, MI 48213
(313)978-7897
(313)921-8576
crumseyq@gmail.com
OBJECTIVE
Looking forward to joining your company/organization where my skills can be utilizing in
making your business even more successful. Interested in working with a team/self-oriented
environment and ready to learn even more new things that this company/organization can offer.
SKILLS AND ABILITIE
Computer skills include Microsoft Package 2016 (Word, PowerPoint, Excel, Access, and
Outlook) Computer Programs (Java, C programing, Visual Basics, and QBasic) I also have
understanding to the Foundation of the Internet. Typing skills (35wpm and up) Cashier,
Customer Service and Team member skills. Shipping and Receiving with excellent productions
skills. Excellent Email, Scanning and Faxing skills Unix and Linux
Work EXPERIENCE
Work Study Student
Wayne County Community College
06/2013-05/2015
Customer Service: Student Service Office helping students to enrolled into their correct classes
by giving them information and directing them to speak to a counselor about their planned on
how they can have a successful education experience. Making sure they received the right forms
that they need to summit. Financial Aid Office assist student with filling out the financial forms
that they need to have to pay for their classes and books. I assisted them with any information
that was need to help them have a good and worry free experience at school. Collected any
forms that need to be summited to the school for processing by scanning or faxing to the right
location.

2. Warehouse and Production Assistant
Mercury Promotional Fulfillment, 35610 Mound Rd Sterling Heights, MI
11/2009 to 03/2011
Warehouse worker: Received and stocked products. Processed invoice orders to fulfill customer
requests. Performed stock inventory using computer software package. Accomplished at
meeting all production duties by the deadline. Quality Control/Inspecting products and
packaging all orders to be packed out correctly and timely. Checking inventory make sure that
there is enough product for any order that needs to be filled. Operate a pallet jack to move
product to where needs to go for the job as well as count the remaining of product before it is
put up for later use. Shipping and Receiving: Determine method of shipment, utilizing
knowledge of shipping procedures, labels on package. Identifying information and counts,
weights, or measures items of in/out coming shipments. Line Leader/ Assistance Supervisor:
Organized and set up work area for production. Sign in and out temps for work to make sure
everyone was accounted for. Manage over 15 people.
Volunteer Office Clerk
Vision Tech Solutions, Inc. Farmington Hills, MI
09/2009 to 10/2009
Ability to type 30 words per minute. Knowledge of office terminology, procedures and
equipment; and of business arithmetic and English. Ability to operate standard office equipment
including personal computers, copy machines, and more. Familiarity with MS Office software
including Word and Excel. Ability to understand and follow oral and written instructions.
Ability to make decisions in accordance with established policies and procedures. Ability to
maintain an effective working relationship with CO-workers and maintain confidentiality as
appropriate. Ability to provide customer service and conduct oneself with tact and courtesy.
Ability to work independently and demonstrate problem-solving skills.
Temp Service Companies
Employment Partners Inc., Dearborn, MI
11/2007 to 10/2009
Working with different companies that involved in shipping and receiving, data entry,
inspection, quality control. Packaging. Etc. Packaging different medications and other products
to be shipped out. Inspecting different medications and other products to be packaged. Making
different displays for products to be shipped in and out to their locations. Inspecting products
such as medication, toys and other.
Select Remedy, Livonia, MI
11/2006 to 10/2007
Inspecting and packaging games, DVD's, movie tapes, etc. Making Displays for the product to
be inserted into is for shipping. Maintain a clean and organized workstation. Worked in a team
with other employees.

3. Select Staffing, Warren, MI
05/2006 to 10/2006
Inspecting and packaging automotive parts. Inputting data for labels to be place on product and
shipped out. Able to read work orders. Maintain a clean and organized work area.
Cashier
Food Pride Market, Detroit, MI
11/2003 to 11/2004
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts,
refunds, credits, or change due to customers. Count money in cash drawers at the beginning of
shifts to ensure that amounts are correct and that there is adequate change. Greet customers
entering establishments. Maintain clean and orderly checkout areas. Establish or identify prices
of goods, services or admission, and tabulate bills using calculators, cash registers, or optical
price scanners. Issue trading stamps, and redeem food stamps and coupons. Resolve customer
complaints. Answer customers' questions, and provide information on procedures or policies.
Cash checks for customers. Weigh items sold by weight to determine prices. Calculate total
payments received during a time, and reconcile this with total sales. Bag, box, wrap, or gift-
wrap merchandise, and prepare packages for shipment. Stock shelves, and mark prices on
shelves and items
Sorter
Walmatex Enterprise, Detroit, MI
05/2002 to 07/2003
Sorting men, women, and children clothes to be shipped out over seas. Also, sorted through
different misalliances products to be shipped out as well. Maintain a very clean and organize
work area always.
Cashier
V&J Food Burger King, Detroit, MI
08/2000 to 06/2002
Operated front and drive-thru cash register. Using my customer service skills. Able to prepare
the orders to be served to the customers. Maintain a clean and sanitizes work area always. Count
down cash draw before and after each sift.
Cashier (Seasonal)
Target, Harper Woods, MI
11/1998 to 01/1999
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds,
credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure
that amounts are correct and that there is adequate change. Greet customers entering establishments.
Maintain clean and orderly checkout areas. Establish or identify prices of goods, services or admission,

4. and tabulate bills using calculators, cash registers, or optical price scanners. Issue trading stamps, and
redeem food stamps and coupons. Resolve customer complaints. Answer customers' questions, and
provide information on procedures or policies. Cash checks for customers. Weigh items sold by weight
to determine prices. Calculate total payments received during a time, and reconcile this with total sales.
Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Stock shelves, and mark
prices on shelves and items
EDUCATION & TRAINING
Wayne County Community College (01/2013-Current)
Computer Information System Associates Degree
General, Ashworth College (01/2009-07/2012)
General High School Diploma
Resource Network (02/2009-10/2009)
Computer Business Training
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS
Computer Business Training
• Certification of Completion
• Certification of Achievement
References upon request