Alfred Miers is an experienced IT professional with over 30 years of experience in various roles including site field technician, help desk technician, data analyst, team lead, and computer operator. He has extensive technical skills including experience with Windows, Active Directory, databases, mainframes, and various software programs. Miers is proficient in troubleshooting, software installation, account management, and meeting service level agreements. He aims to provide excellent customer service and clear communication.

1. ALFRED MIERS (US NAVY VETERAN)
Ninethid.miers@gmail.com 313-932-1798 or 313-627-1077
SUMMARY
• Site Field Service Technicians / Imaging devices (thick client, Thin Client, Zero Client).
• Loading Application (ie, Lab or Departmental specific) software, deploying devices to End User locations.
• Help Desk Technician experienced in supporting Windows 2003 / 2008 within a Call Center environment.
• While at Comerica/Ramsoft responsible for database system by coding database descriptions
• Whereas at Blue Cross Blue Shield of Michigan responsible for the 3-5 weekend personnel.
• Although at Stefanini/HP provided 1st level data security accounts support.
• Experienced in using Active Directory for setting up accounts and password resets.
• Responsible for troubleshooting VPN and connectivity issues on Routers and Switches
TECHNICAL SKILLS
 AS/400
 V SERIES
 Mainframe IBM OS/390, 3890
 UNISYS
 MVS
 CICS / JES2
 TSO/ISPF
 Control.M
 BMC Patrol/BEM
 CA – 7/11 /JCL /Abend
 Citrix
 SQL DB2
 Mobius
 MS Office 2010 & 2007
 MS Outlook
 PeopleSoft
 SharePoint
 WhatUp Gold / NOC
 MoveIt Central
 Nagios Putty
 NetBackup VMware
 VPN
 Windows 7 Windows Sever
 2003/2008
 IBM Tivoli Identity
Management
 Active Directory
 HP Open View
 McAfee Virus Scan
 Remedy
 SALEFORCE
 Clarify
 HP Manager
 EPIC
 SNAP
EDUCATION
 CIS Wayne County Community College District (WCCCD) Detroit, MI (2004 – 2007) (20 Credit Hours)
 CIS, Davenport, (1999 – 2003, Dearborn, MI (15 Credit Hours)
 US Navy, Radio / Computer Services, 1984 – 1988
PROFESSIONAL EXPEREINCE
St. John Hospital / Dell Warren, MI. Contracted through Apex June 2016 to July 2016
Care Tech/Dell Troy, MI. Contracted through Kelly Services March 2016 to April 2016
Desktop Technician IT -Projects
• Imaging devices (thick client, Thin Client, Zero Client)
• Loading Application (ie, Lab or Departmental specific) software, deploying devices to End User locations
• Connecting to networks; and communicating clearly with Project Managers, IT Directors, Customers, other Site field service
technicians, network staff and others that or involved in the Projects.
o Present reports to all level of clients, internally/externally with excellent organizational & communication skills
o Ability to adapt and influence in a rapidly changing environment
o Strong interpersonal, communication, organization and follow-through skills
o Ability to understand customers' expectations and implement new technologies
o Develop and maintain a relationship with clients
o Responsible for customer satisfaction
Comerica, Auburn Hill, MI. Contracted through RamSoft September 2015 to January 2016
Data Analysts I
• Confirms project requirements by studying user requirements; conferring with others on project team.
• Maintains client confidence and protects operations by keeping information confidential.
• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's
instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.
• Contributes to team effort by accomplishing related results as needed.
• Changes database system by coding database descriptions.

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HP / Proctor & Gamble, Pontiac, MI Contracted through ADECCO March 2015 to June 2015
Stefanini, Southfield, MI Contracted through HCS November 2014 to March 2015
Help Desk Level I Technician
• Provided solutions to technology related problems, issues, and questions, or escalated them to the appropriate support areas
within a Call Center environment of communication software / hardware.
• Supported Windows Server 2003 / 2008 server, reboot the servers, connected users to Active Directory and set up accounts.
• Entered call information into call tracking database.
• Connected users to Active Directory and set up accounts.
• First level data security accounts support:
o Authentication server software:(SmartToken; IBM Tivoli Identity Management TIM;
o Internet directory services software: (Active Directory)
o Network monitoring software:(Hewlett-Packard HP Open View)
o Transaction security and virus protection software:(McAfee VirusScan, Ping)
o Reset settings on Routers and Switches when needed.
o Responsible for troubleshooting VPN and connectivity issues.
• Responsible for following up on existing issues to insure satisfactory and timely client resolution.
• Created and edited documents for SharePoint and email distribution and / or posting on the company intranet.
• Read software and hardware manuals and attend training classes in order to obtain additional information needed to assist
clients and learn new systems.
Blue Cross Blue Shield, Detroit, MI Contracted through Eptec September 2014 to November 2014
Team Lead I
• Communicated / collaborated effectively with clients and team members on design / solution approaches to meet customer
deliverables
• Supervised 3-5 Operation Analysts in enhancing their skills.
• Supported and used other applications and systems, including Print Center support, tape library, server support, IMS, DB2,
CICS, OMEGAVIEW, EOS, Data Center Real User monitoring, Server Vantage, Service Manager, Outlook and general
office applications.
• Accountable for providing 24/7 weekend support to Data Centers.
• Monitoring multiple systems simultaneously / Diagnosed system / Network problems /Supplying Customer Support / Help
• Ensured all jobs run on time, completed per SLA and kept track and maintained SLA data.
• Checked the Customer Operation Work Order(COWO) on the progress through Change Management
• Scheduled interfaces in both production and test environments.
• Kept track of HP Manager Tickets by following up with phone calls or emails.
• Maintained operations documentation and manuals and update document and manuals as needed by SharePoint.
• Conduct daily turnover of the shift of days’ events.
Kelly Services, Troy, MI
Computer Operator II 2002 to 2014
• Provided operational and mainframe analysis for the monitoring and support for the mainframe including changes /
maintenance for system upgrades, the backing up of the systems, and problem resolution.
• Responsible for the initialization, monitoring, problem determination and resolution of the mainframe computer systems.
• Participated in change control review meetings.
• Supported the Mobius mainframe application software which included enhancements.
• Supervised a team of 3 employees ensuring SLA was completed per schedule
• Mentored, guided, and helped employees who were Operator I’s
• Created and edited documents for SharePoint and email distribution and the company intranet.