Service Support Quick Reference

The document outlines the goals and objectives of six different service management processes: Service Desk, Incident Management, Problem Management, Configuration Management, Change Management, and Release Management. The goals are to restore normal service operation quickly, minimize adverse impacts, account for all IT assets and configurations, ensure standard methods for handling changes, and plan releases successfully. The objectives specify actions like providing single points of contact, restoring service, identifying issues, documenting processes, controlling configurations, assessing changes, and planning successful releases.