This is the slides part of the workshop "New Tools of the Craft" I delivered together with Mike Sutton at the Turku Agile Day 2011

1. New Tools of the Craft

2. Us...
Mike Sutton
http://wizewerx.com/blogs
Pierluigi Pugliese
ConneX o
X
http://blog.connexxo.com
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3. Let’s form a Team
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4. The Project
• We are a product company
looking for some new and
exciting product
• We have decided to run a
competition between our teams
• Each of our teams will
produce a concept for
The Box
• The presentation is
the Objective
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5. Project Goals (Prioritised)
• The ‘Elevator Pitch’ for the ‘Box’?
• More detail of the concept
• Key features of the ‘Box’
• Marketing vision
• Who is the market?
• How will it be marketed?
• A working prototype
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6. It’s a Competition!
• After each review each team
will be scored on their
presentation so far
• The score from the final sprint
will be doubled
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7. Roles under Stress
Blamer
Placater
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Distracter
Computer
From:Virginia Satir, "The New Peoplemaking", Science and Behavior Books Inc., 1988 7

8. The Blamer
• Fault-finder
• Dictator
• Superior
• Tyrannical
• Hard voice, often shrill and loud
• Tight muscles, high blood pressure
• “If it weren’t for you, everything would
be all right!”
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9. The Placater
• Tries to please, apologetic
• Never disagrees
• “Yes man”
• Talks in an ingratiating way
• Whining & squeaking voice
• “I am worth nothing!”
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10. The Computer
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• Very correct and reasonable
• No visible feelings
• Seems calm & cool
• Body motionless
• Dry and monotone voice
• Use long words & complicated sentences
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11. The Distracter
• Says & does irrelevant things
• Does not respond to the point
• Voice can be “singsong”
• Often out of tune with the words
• Continuously moving
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12. Bad Apples
Slacker
Jerk
Moody
From: Felps et al., "How, When, and Why Bad Apples Spoil the Barrel: Negative Group Members and Dysfunctional Groups",
Research in Organizational Behavior, 2006,Volume 27, 175-222 12

13. The Jerk - Interpersonal Deviant
• Makes fun of people
• Says something hurtful
• Makes an inappropriate remarks
• Curses at people
• Plays mean pranks
• Acts rudely
• Publicly embarrasses people
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14. The Slacker - Withholder of Effort
• Intentionally avoids responsibility
• Not doing / not taking risks
• Not disclosing
• Violates effort norms
• Takes advantage of good faith
• Other names
• Shirking
• Free Riding
• Social Loafing
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15. The Moody - Affectively Negative
• In emotions, mood, attitude
• Pessimistic, anxious, insecure, irritable
• We are influenced - “Emotional
Contagion”
• Negative > Positive
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16. A Positive Role: The Leveler
• Congruent
• Verbal and non-verbal messages coincide
• No need to blame, placate, be
feeling-less, distract
• Integration, flowing, aliveness, openness
• Best state to build relationships!
• Most difficult to “be in”!
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17. Bibliography - Improv Theatre
• Keith Johnstone - Improv and the
Theatre
• Tom Salinsky, Deborah Frances-White -
The Improv Handbook
• Keith Johnstone - Impro for Storytellers:
Theatresports and the Art of Making
Things Happen
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18. Bibliography - Solution Focused
• Paul Z. Jackson, Mark McKergow - The
Solutions Focus
• Steve de Shazer Keys to Solution in Brief
Therapy
• Steve de Shazer Clues
• Steve de Shazer,Yvonne Dolan et al.
More than Miracles
• Peter de Jong, Insoo Kim Berg
Interviewing for Solutions
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19. Bibliography - Patterns of Comms.
• Virginia Satir, The New Peoplemaking
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20. Bibliography - Bad Apples
• Will Felps et al. - How, When, and Why
Bad Apples Spoil the Barrel: Negative
Group Members and Dysfunctional
Groups, Research in Organizational
Behavior, 2006,Volume 27, 175-222
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