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COMMUNICATE
SMART !
…TO BE ONE NOTCH ABOVE
OURSELVES
R KAMAL RAJ GUPTHA
No. 2
COMMUNICATE SMART  INTER-PERSONAL
SKILLS!!
Inter-Personal Skills
Communicate Smart !
WHAT IS COMMUNICATION?
• It is not at all about what
you speak, it is all about
what the receiver
receives.
• Be the scientist & the
subject on which you
observe/research
• What you talk, is it
making sense if you would
have listened the same
from some one else?
• PDCA – Plan, Do, Check,
Adjust.
30 July 2022
Title of Presentation
No. 4
WHAT ANDWHY OF INTERPERSONAL SKILLS?
• Interpersonal Skills
• These are skills relating to the ‘interactions between individuals’ or pertaining to the
‘relations between persons’.
• It says ‘between individuals’ and ‘between persons’ and not between a person
and a computer.
• Why Interpersonal Skills at workplace?
No. 5
WHICH ARETHE LEADERSHIP ROLES?
• Associate Software Engineer
• Lead
• Principal Software Engineer
• Software Engineer
• Manager
• Intern
• Architect
• Senior Software Engineer
No. 6
COMPONENTS OF INTERPERSONAL SKILLS
• What are the set of skills that we call
as Interpersonal Skills
• It can be broadly classified into three
major categories of skills (as mentioned in
the diagram here). Leadership
Teamwork
Networking
Interpersonal Skills
No. 7
WHY LEADERSHIP?
• Why are we talking about Leadership Skills as one of the important
component of Interpersonal Skills?
• Is it still applicable to me even if I am not aTeam Leader or Project Manager?
• Law of the Lid by John C. Maxwell
• The higher the Leadership, the greater the effectiveness.
• If a person can be rated an 8 at Leadership, then his effectiveness can never be greater
than a 7. Similarly if a person can be rated only a 4 at leadership, then his effectiveness will
be no higher than a 3.
30 July 2022
Title of Presentation
No. 9
TIPS ON NETWORKING SKILLS
• There is only one chance to make a first impression
• Smile
• Break the ice
• Smile
• Hey, your good name?
• That’s a nice shirt you are wearing, where did you get it from?
• Remember people’s name
• Use it, else you loose it
No. 10
CASE STUDY –WHO WILLYOU RECRUIT FOR
YOUR PROJECT?
• Jack is technically excellent. He has got all the required certifications with terrific scores.
However his colleagues in his previous project tells that he doesn’t smile, isn’t appreciative
of others’ efforts, doesn’t pay attention to others, doesn’t listen to others’ ideas at all, has
always some conflicts with someone in the team, doesn’t communicate clearly, and keeps
complaining.
• Jill is technically excellent. He has got all the required certifications with terrific scores. His
colleagues in his previous project are very much appreciative of his nice smile, his
appreciation to others’ efforts, his genuine interest in others’ ideas, his team working
ability, his friendliness with everyone in the team and his simple yet excellent
communicating ability.
• Who will you recruit for your project? Jack or Jill?
No. 11
COMMUNICATE SMART  INTER-PERSONAL
SKILLS  PEOPLE SKILLS!!
Inter-Personal Skills
Communicate Smart !
People Skills
No. 12
PEOPLE SKILLS – BASIS OF INTERPERSONAL
SKILLS
• One very important underlying skill to excel at Interpersonal Skills is People
Skills.
• Because, like we mentioned earlier, it is relating to the ‘interactions between
individuals’ or pertaining to the ‘relations between persons’.
No. 13
UNDERSTANDING PEOPLE AND HUMAN
NATURE
• The most important thing in learning People Skills is Understanding People
and Human Nature.
• To understand and recognize people for what they are, we have to first
acknowledge what people are most interested in:
Love Pleasure Money Food
Comfort Clothes Status Security
Education Travel Leisure Home
Family Relatives Friends Themselves
Peace Freedom Religion Business
Politics Sports
No. 14
UNDERSTANDING PEOPLE AND HUMAN
NATURE … CONTINUED
• What is the most interesting subject in the world to people?
• THEMSELVES!!
• Hence Don’t over use these four words: I, me, my, mine.
• Instead use the most powerful word:You.
• For e.g.,“This is for you.”…”You will benefit.”…”Your family will, too.”…”Doing this will
help you.”
No. 15
UNDERSTANDING PEOPLE AND HUMAN
NATURE … CONTINUED
No. 16
MAKING PEOPLE FEEL IMPORTANT
• The ‘feeling of importance’ is the most important thing people want but
seldom satisfied with.
• William James said:“The deepest principle in human nature is the craving to
be appreciated.”
• If you observe, he didn’t speak of the “wish” or the “desire” or the “longing” to be
appreciated. He said the “craving” to be appreciated.
• Remember:The more important you make people feel, the more they will
respond to you.
No. 17
MAKING PEOPLE FEEL IMPORTANT
• Steps to make people feel important
• Think other people are important – Put a “10” on Every Person’s head
• Skillfully Listen to them (will be covered in slides to come)
• Applaud and compliment people
• Use people’s names as often as possible
• Pause slightly before answering people
• Acknowledge people who are waiting to see or hear from you
• Talk to them about them; use you and your to give people a feeling of importance
• Pay attention to everyone in the group
• Example:William GladstoneVs Benjamin Disraeli –Vying for Great Britain’s
government
No. 18
SOME IMPORTANT FACETS OF
COMMUNICATING SMART!
• Eye contact
• Position and Posture
• The right language – words, sentences, …
• Gestures
No. 19
DEVELOPING AN ATTRACTIVE PERSONALITY
• What is the secret of an attractive personality?
• The answer is the triple-A formula
• Acceptance
• Accept people as they are. No one has the power to “reform” another, but by liking
others as they are, you give them the power to change themselves.
• Approval
• This goes further than acceptance, which is somewhat negative in comparison.
• Approval is more positive as it goes beyond just tolerating faults, and finds something we
can like.
• Seek things out; praise; and watch people glow!
• Appreciation
• Appreciate means to raise in value.
• Treat people as “special”. Stop and consider how valuable others are to you: your spouse,
children, boss, employees.. Emphasize their value in your mind.Then figure out ways to let
others know that you highly value them.
No. 20
HOW TO SKILLFULLY LISTEN, PRAISE, CRITIQUE
ANDTHANK
• Why Listening is important
• Listening makes you clever
• People will tell you what they want if you’ll listen
• Too much talk gives you away
• Listening helps overcome self- consciousness
• You have to know what people want; what they need; and who they are in order to deal
with them effectively.
• Art of Listening
• Look at the person who is talking
• Lean towards the person and listen intently
• Ask questions
• Stick to the speaker’s subject and don’t interrupt
• Use the speaker’s words
No. 21
HOW TO SKILLFULLY LISTEN, PRAISE, CRITIQUE
ANDTHANK
• Praise releases energy
• Man does not live on bread alone!
• Man needs food for the spirit as well as for the body.
• Be generous with your praise
• Look for somebody and something to praise and then do it.
• But –
• The praise must be sincere.
• Praise the act, not the person
• Make the praise specific – pinpoint it.
• Happiness Formula
• Get into the habit of paying sincere compliments each day to five different people.
No. 22
HOW TO SKILLFULLY LISTEN, PRAISE, CRITIQUE
ANDTHANK
• Critique
• The sharpest of all tools is the human tongue, so avoid the cutting edge when dealing with
people.
• Seven simple techniques for successful critiques of people:
• Criticism must be made in absolute privacy
• Preface criticism with a kind word or compliment
• Make the criticism impersonal – criticize the act, not the person
• Supply the answer
• One criticism per offense
• Ask for cooperation – don’t demand it
• Finish in a friendly fashion
No. 23
HOW TO SKILLFULLY LISTEN, PRAISE, CRITIQUE
ANDTHANK
• Thank people
• Learn the art of saying “ThankYou”
• It is not enough to think about how much you appreciate someone. Communicate it!
• Art of Effectively saying “ThankYou”
• When you say Thank you – Mean it. Be sincere.
• Don’t mumble it; speak up.
• Look at the people you thank.
• Thank people by name.
• Work at thanking people.
• Even at not-so-obvious times when it requires thought, extra effort and time to say
thank you.
No. 24
POINTERSTO IMPROVE ON ALL AREAS OF
INTERPERSONAL SKILLS
• Work on it
• Have the motivation to improve on all areas of Interpersonal Skills.
• Keep looking for opportunities to learn more
• Attend all possible Soft skills training available to you.
• By the way, Knowledge does not help you – it is the Use of the knowledge
that brings benefits
• There is no difference between somebody who doesn’t know and somebody who knows
and has not applied it.
• Read lot of books on these topics
• Of course, pick the right ones, the best ones.
• It is a process, and doesn’t happen on a day.
• Practice on a daily basis.That gives you the Slight Edge.
No. 25
EXCELLENT BOOKSTO ENRICHYOURSELVES!!
• All the content on People skills in this Presentation is taken from the
following books:
• Author: Les Giblin
• Skill with People
• Art of Dealing with People
• How to be People smart
• Author: Dale Carnegie
• How to win friends and Influence People
• All the content on Leadership skills in this Presentation is taken from the
following books:
• Author: John C. Maxwell
• Leadership 101
• 21 Irrefutable Laws of Leadership
• 21 Indispensable Qualities of a Leader
No. 26
Thank You

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People Skills.pdf

  • 1. COMMUNICATE SMART ! …TO BE ONE NOTCH ABOVE OURSELVES R KAMAL RAJ GUPTHA
  • 2. No. 2 COMMUNICATE SMART  INTER-PERSONAL SKILLS!! Inter-Personal Skills Communicate Smart !
  • 3. WHAT IS COMMUNICATION? • It is not at all about what you speak, it is all about what the receiver receives. • Be the scientist & the subject on which you observe/research • What you talk, is it making sense if you would have listened the same from some one else? • PDCA – Plan, Do, Check, Adjust. 30 July 2022 Title of Presentation
  • 4. No. 4 WHAT ANDWHY OF INTERPERSONAL SKILLS? • Interpersonal Skills • These are skills relating to the ‘interactions between individuals’ or pertaining to the ‘relations between persons’. • It says ‘between individuals’ and ‘between persons’ and not between a person and a computer. • Why Interpersonal Skills at workplace?
  • 5. No. 5 WHICH ARETHE LEADERSHIP ROLES? • Associate Software Engineer • Lead • Principal Software Engineer • Software Engineer • Manager • Intern • Architect • Senior Software Engineer
  • 6. No. 6 COMPONENTS OF INTERPERSONAL SKILLS • What are the set of skills that we call as Interpersonal Skills • It can be broadly classified into three major categories of skills (as mentioned in the diagram here). Leadership Teamwork Networking Interpersonal Skills
  • 7. No. 7 WHY LEADERSHIP? • Why are we talking about Leadership Skills as one of the important component of Interpersonal Skills? • Is it still applicable to me even if I am not aTeam Leader or Project Manager? • Law of the Lid by John C. Maxwell • The higher the Leadership, the greater the effectiveness. • If a person can be rated an 8 at Leadership, then his effectiveness can never be greater than a 7. Similarly if a person can be rated only a 4 at leadership, then his effectiveness will be no higher than a 3.
  • 8. 30 July 2022 Title of Presentation
  • 9. No. 9 TIPS ON NETWORKING SKILLS • There is only one chance to make a first impression • Smile • Break the ice • Smile • Hey, your good name? • That’s a nice shirt you are wearing, where did you get it from? • Remember people’s name • Use it, else you loose it
  • 10. No. 10 CASE STUDY –WHO WILLYOU RECRUIT FOR YOUR PROJECT? • Jack is technically excellent. He has got all the required certifications with terrific scores. However his colleagues in his previous project tells that he doesn’t smile, isn’t appreciative of others’ efforts, doesn’t pay attention to others, doesn’t listen to others’ ideas at all, has always some conflicts with someone in the team, doesn’t communicate clearly, and keeps complaining. • Jill is technically excellent. He has got all the required certifications with terrific scores. His colleagues in his previous project are very much appreciative of his nice smile, his appreciation to others’ efforts, his genuine interest in others’ ideas, his team working ability, his friendliness with everyone in the team and his simple yet excellent communicating ability. • Who will you recruit for your project? Jack or Jill?
  • 11. No. 11 COMMUNICATE SMART  INTER-PERSONAL SKILLS  PEOPLE SKILLS!! Inter-Personal Skills Communicate Smart ! People Skills
  • 12. No. 12 PEOPLE SKILLS – BASIS OF INTERPERSONAL SKILLS • One very important underlying skill to excel at Interpersonal Skills is People Skills. • Because, like we mentioned earlier, it is relating to the ‘interactions between individuals’ or pertaining to the ‘relations between persons’.
  • 13. No. 13 UNDERSTANDING PEOPLE AND HUMAN NATURE • The most important thing in learning People Skills is Understanding People and Human Nature. • To understand and recognize people for what they are, we have to first acknowledge what people are most interested in: Love Pleasure Money Food Comfort Clothes Status Security Education Travel Leisure Home Family Relatives Friends Themselves Peace Freedom Religion Business Politics Sports
  • 14. No. 14 UNDERSTANDING PEOPLE AND HUMAN NATURE … CONTINUED • What is the most interesting subject in the world to people? • THEMSELVES!! • Hence Don’t over use these four words: I, me, my, mine. • Instead use the most powerful word:You. • For e.g.,“This is for you.”…”You will benefit.”…”Your family will, too.”…”Doing this will help you.”
  • 15. No. 15 UNDERSTANDING PEOPLE AND HUMAN NATURE … CONTINUED
  • 16. No. 16 MAKING PEOPLE FEEL IMPORTANT • The ‘feeling of importance’ is the most important thing people want but seldom satisfied with. • William James said:“The deepest principle in human nature is the craving to be appreciated.” • If you observe, he didn’t speak of the “wish” or the “desire” or the “longing” to be appreciated. He said the “craving” to be appreciated. • Remember:The more important you make people feel, the more they will respond to you.
  • 17. No. 17 MAKING PEOPLE FEEL IMPORTANT • Steps to make people feel important • Think other people are important – Put a “10” on Every Person’s head • Skillfully Listen to them (will be covered in slides to come) • Applaud and compliment people • Use people’s names as often as possible • Pause slightly before answering people • Acknowledge people who are waiting to see or hear from you • Talk to them about them; use you and your to give people a feeling of importance • Pay attention to everyone in the group • Example:William GladstoneVs Benjamin Disraeli –Vying for Great Britain’s government
  • 18. No. 18 SOME IMPORTANT FACETS OF COMMUNICATING SMART! • Eye contact • Position and Posture • The right language – words, sentences, … • Gestures
  • 19. No. 19 DEVELOPING AN ATTRACTIVE PERSONALITY • What is the secret of an attractive personality? • The answer is the triple-A formula • Acceptance • Accept people as they are. No one has the power to “reform” another, but by liking others as they are, you give them the power to change themselves. • Approval • This goes further than acceptance, which is somewhat negative in comparison. • Approval is more positive as it goes beyond just tolerating faults, and finds something we can like. • Seek things out; praise; and watch people glow! • Appreciation • Appreciate means to raise in value. • Treat people as “special”. Stop and consider how valuable others are to you: your spouse, children, boss, employees.. Emphasize their value in your mind.Then figure out ways to let others know that you highly value them.
  • 20. No. 20 HOW TO SKILLFULLY LISTEN, PRAISE, CRITIQUE ANDTHANK • Why Listening is important • Listening makes you clever • People will tell you what they want if you’ll listen • Too much talk gives you away • Listening helps overcome self- consciousness • You have to know what people want; what they need; and who they are in order to deal with them effectively. • Art of Listening • Look at the person who is talking • Lean towards the person and listen intently • Ask questions • Stick to the speaker’s subject and don’t interrupt • Use the speaker’s words
  • 21. No. 21 HOW TO SKILLFULLY LISTEN, PRAISE, CRITIQUE ANDTHANK • Praise releases energy • Man does not live on bread alone! • Man needs food for the spirit as well as for the body. • Be generous with your praise • Look for somebody and something to praise and then do it. • But – • The praise must be sincere. • Praise the act, not the person • Make the praise specific – pinpoint it. • Happiness Formula • Get into the habit of paying sincere compliments each day to five different people.
  • 22. No. 22 HOW TO SKILLFULLY LISTEN, PRAISE, CRITIQUE ANDTHANK • Critique • The sharpest of all tools is the human tongue, so avoid the cutting edge when dealing with people. • Seven simple techniques for successful critiques of people: • Criticism must be made in absolute privacy • Preface criticism with a kind word or compliment • Make the criticism impersonal – criticize the act, not the person • Supply the answer • One criticism per offense • Ask for cooperation – don’t demand it • Finish in a friendly fashion
  • 23. No. 23 HOW TO SKILLFULLY LISTEN, PRAISE, CRITIQUE ANDTHANK • Thank people • Learn the art of saying “ThankYou” • It is not enough to think about how much you appreciate someone. Communicate it! • Art of Effectively saying “ThankYou” • When you say Thank you – Mean it. Be sincere. • Don’t mumble it; speak up. • Look at the people you thank. • Thank people by name. • Work at thanking people. • Even at not-so-obvious times when it requires thought, extra effort and time to say thank you.
  • 24. No. 24 POINTERSTO IMPROVE ON ALL AREAS OF INTERPERSONAL SKILLS • Work on it • Have the motivation to improve on all areas of Interpersonal Skills. • Keep looking for opportunities to learn more • Attend all possible Soft skills training available to you. • By the way, Knowledge does not help you – it is the Use of the knowledge that brings benefits • There is no difference between somebody who doesn’t know and somebody who knows and has not applied it. • Read lot of books on these topics • Of course, pick the right ones, the best ones. • It is a process, and doesn’t happen on a day. • Practice on a daily basis.That gives you the Slight Edge.
  • 25. No. 25 EXCELLENT BOOKSTO ENRICHYOURSELVES!! • All the content on People skills in this Presentation is taken from the following books: • Author: Les Giblin • Skill with People • Art of Dealing with People • How to be People smart • Author: Dale Carnegie • How to win friends and Influence People • All the content on Leadership skills in this Presentation is taken from the following books: • Author: John C. Maxwell • Leadership 101 • 21 Irrefutable Laws of Leadership • 21 Indispensable Qualities of a Leader