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• This is an effect, not a cause!
Promote cohesion & enable motivation
• Give and receive qualified feedback!
• Share & co-develop big picture & vision!
• Team building!
• Deal with hygiene factors (Herzberg)!
• Deal with bad apples (Felps)!
• Coaching for individual blockers
Herzberg’s Two-Factors theory
Felps et al. - How, when and why bad apples spoil the barrel
SMs and POs: Typical Plan
ScrumMaster and Product Owner individual coaching
Basic Agile Training
Soft Skills Training
Initiating Agility Installing Agility Perfecting Agility
Agilit Installing y
Agile Team Other Teams
• Learn to ask the right &
• Support reflection &
• Support people’s growth
Bateson - The difference that makes a difference