Justin J Minter has over 15 years of experience in IT support roles. He currently works for the City and County of Denver as a Software Implementation/Desktop support technician where he manages software deployments, migrations to Office 365, and BYOD management. Previously, he was an IT Administrator at CH2MHILL for over 4 years where he supported over 40,000 employees globally and was the point of contact between various support teams. He has extensive experience with technologies such as Active Directory, Exchange, SharePoint, and SCCM.

1. Justin J Minter
303-217-0349 3033 JasmineStreet
Justin.Minter4@gmail.com Denver, CO 80207
SKILLS
SharePoint 2013/2010/2007 Networking, Hardware, andSoftware Troubleshooting
Windows 10/8/7/Vista/XP/ME/95 Data Center Monitoring andTape Swaps
Microsoft Office 2013/2010/2007/2003 Data Center Hard Drive SwapandCable Management
Technology Used:
Remedy, BlackberryEnterprise Server, Sophos Safeguard, SharePoint 2013/2010/2007, Citrix Management Console, Citrix XenApp
6.5/6/5/4 Console, Malware Bytes, Software Center (SCCM), Microsoft Exchange 2010/2008/2007, VPN Install/Configuration, Internet
Explorer 10/9/8/7, Adobe Acrobat, Hardware Moves, TelephonySupport, Lotus Notes, Sophos Antivirus, Sophos Safeguard Encryption,
Hardware andSoftware Installation/configuration, Skype, Symantec BackupExec 2012, Microsoft CRM, Live Meeting, Office
Communicator, Service Center, Java, Smartphone Support, GlobalProtect VPN, Remote Control, Bomgar, VOIPPhones, Sophos Endpoint
Protection/Encryption, Android, iOS, Facsys Admin Console, Lync Server 2013
EMPLOYMENT HISTORY
Software Implementation/Desktop City and County of Denver 8/16 – Present
 Supporting multipleagencies for the City and County of Denver.
 Upgradingthe City from Office2013 to Office 365 2016.
 Managingmultiplecollections within SCCMto ensure Software delivery to clients.
 Monitoringmailbox/shared mailbox migrationsfromOn-Premises to the Cloud.
 BYOD management for receivingmail and officerelated services.
 On-Site support at all Government agencies to ensure smooth transitions.
 Exchange Admin Support
 AD Admin Support
IT Administrator CH2MHILL, Denver, CO 4/12 – 7/16
 Supportedover 40,000 employees globally
 Point of Contact between Tier-1, 2, and3 teams.
 Createdandmodifieddistributionlists/mailboxes
 Provideddirection, support, andtroubleshooting for 50 other teammembers as POC
 Followed and created 4500 different processes for troubleshooting/procedures
 MonitoredData Center for amber lights, temperature levelsand alerts
 Troubleshot printer hardware andsoftware applications
 Swapped backup tapes intape libraries
 Developedand implemented backup tape trackingsystem and SharePoint site
 Performed server drive hot swaps
 Created and managed networkshare drive folders andappliedpermissions onservers
 Modifiedaccounts inActive Directoryand Microsoft Exchange
 Providedclient support andsuggestions to employees after assessing issue
 Administeredgrouppolicies through directoryresource administrator
 Maintainedtalk times of15 minutes withan after call of less than 2 minutes while accepting 25 requests a day
 Troubleshot andresolved web applicationissuesescalated from clients, management and other departments
 Created and maintainedaccounts inExchange andterminations of user accounts throughActive Directory
 Ensured network, systemanddata availabilityandintegritythrough preventative maintenance and upgradesthrough Software
Center (SCCM)
 Smartphone and SharePoint teamsubject matter expert
 Providedtechnical support throughMicrosoft CRM, Lync, email andincoming calls
FedEx IT FedEx, Denver, CO 6/10 – 4/12
 Worked withinternal/external customers to diagnose, identify, research andresolve issues
 Monitoredticket queues, routed tickets andensuredappropriate documentationcompletedprior to reassignment

2.  Assisted andcommunicated global outages and communication tasks, printer repair andmaintenance
 Trained other service desk team members and customer care staff
 Team liaisonfor users and other IT groups inthe company
BestBuy Geek Squad BestBuy, Aurora, CO 8/07 – 6/10
 Lead Technical Support for hardware repair, data backup, in-home repair
 Supervised teamof IT specialist for in-store andin-home installation/repair
 Providedtechnical support andsales solutions to clients andfieldmembers
 Analyzedandresolved in-home network issues, hardware and connections, in-store securitysystems
Circuit City FireDog Circuit City, Denver, CO 6/05 – 8/07
 Assisted4 stores withFireDogroll-out, BrandandIT Training
 Lead SalesFloor Technicianfor In-store repairs
 Assistedgraphics department for newlabels promotedbyclients
EDUCATION
Metro State College
B.A Computer Science.