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Telisha L. Conklin
17 Knot Ct
Washington, DC. 20032
202-390-1241
Ctconklin5@gmail.com
PROFESSIONAL SUMMARY: Transitioning Senior Non-Commissioned Officer in the
United States Air Force with a distinctive professional background comprised as a Cyber
Systems Operations Supervisor, Information Protection specialist, and Network Security
professional. Experience providing exceptional customer service and problem solving solutions
to users in demanding and mission critical situations. Served as a DODIIS Public Key
Infrastructure (PKI) CSM/TM, ISSO, And Trusted Agent (TA). Extensive knowledge of
installation, configuration, and maintenance of Local Area Networks (LAN) and Wide Area
Networks (WAN). Talent for personnel management, employing team concepts, and allocating
training.
KEY QUALIFICATIONS:
 Top Secret
Clearance
 Security  Management  Leadership
 Customer
Service
 Security +  Administration  Operation
 Registration
Authority
 Intrusion
Detection
 Maintenance  Repair
EXPERIENCE:
US Air Force
1996-2016
NCOIC, Public Key Infrastructure & Registration Authority (RA) July 2015 to
Present
 PKI Specialist providing tier 2 support for over 50,000 users directly with JWICS and
Siprnet PKI enrollment and issues. Registration Authority (RA's) within DIA to
providing PKI enrollment on SIPR Network.
 Tested and Evaluated software and hardware used for SIPR Token Effort. Spent over 40
hours testing 90 Meter SCM integration with DIA Siprnet. Efforts included Software
rollout to workstations via Advertisements, physical tests of workstations with different
builds and documentation of percent of success among tests.
 Created Standard Operating Procedures for PKI enrollment for Siprnet. Sops currently in
use by over 40 DIA sites worldwide with more to come in the future.
 Trusted to provide personal assistance to Chief DIA directors need for Siprnet PKI
enrollment. Enrollment and use of Siprnet PKI token was Flawless.
 Completed and resolved over 1048 PKI related issues utilizing Siebel (Supportweb).
 Served as a DOD Public Key Infrastructure (PKI) Registration Authority (RA).
 Served as a DODIIS PKI Key Infrastructure (PKI) CSM/TM, ISSO, And Trusted Agent
(TA).
 Served as a CNSS PKI Key Infrastructure (PKI) Registration Authority (RA).
 Conducted desk side PKI training and trouble shooting.
 Provided training to DIA DOD PKI TAs and DIA CNSS PKI TAs.
 Resolved Tier I and Tier II PKI related Service Requests for PKI Siebel queue.
 Created a PKI Frequently Asked Questions guide for the client and support persons.
Deskside Support Military Manager January 2013
to July 2015
 Led 16 member joint military team providing 24 hour command and control systems
support to the Chairman Joint Chiefs of Staff, Vice Chairman Joint Chiefs of Staff, and
1.2K Defense Intelligence Agency and partner agency customers.
 Accomplished installation, configuration, and maintenance of 2.3K Department of
Defense Intelligence Information System workstations, desktop video teleconference,
classified & unclassified voice over internet protocol phones.
 Managed the migration and deployment of a Common Desktop Environment operating
system to be utilized by all intelligence agencies throughout the national capital region.
 Directed agency wide Secret Internet Protocol Router Network manual upgrade from
Microsoft XP to Windows 7 in support of Defense Information Systems Agency mandate
3 weeks ahead of 3-month suspense.
 Maintained network connectivity for classified US to Israel network which ensured
reliable intelligence exchange between the Joint Staff Intelligence Agency and a key US
ally.
 Managed trouble ticket service request system. Assigned to personnel and executed 4K+
requests and activities.
 Provided mentorship opportunities for junior personnel, building their leadership and
technical skills
 Guided issuance of 12K Public Key Infrastructure credentials and certificates over two
classified networks which enabled 100% accurate user authentication and access to
intelligence resources.
 Responsible for coordinating and implementing all hardware, software and network
upgrades; testing, fielding, and providing technical support for server and laptop
hardware and software
Wireless Center Supervisor April 2012 to
January 2013
 Provided wireless communication resources for DIA Director and personnel.
 Accomplished system security by deploying latest antivirus software and group policy
objects to prevent unauthorized and malicious attacks.
 Performed both routine and critical system maintenance and administrative functions
including: system configuration and modifications; adding, removing and replacing
hardware and software items; system startup, shut down, backup and restore; database
administration and maintenance; and system user access control
 Established inventory/control procedures ensuring accountability of wireless equipment
valued at $200K+.
Knowledge Management Supervisor October 2008
to April 2012
 Performed in role of technical liaison between the information technology personnel and
associated service departments, consistently interacting professionally with high ranking
personnel.
 Coordinated classified video teleconferencing capability and connectivity for Strategic
Command leadership and personnel.
 Managed network installations, system upgrades and testing for Strategic Command’s
Continuity Operations Program; providing an alternate contingency operations site for
mission essential intelligence personnel.
Asst NCOIC, Boundary Controls & Vulnerability Assessment Technician March 2006
to October 2008
 Internal Controls Specialist providing assessments of Andrews AFB’s 316 Wing Group,
89 Air Wing, and 79 Medical Wing, eliminating/minimizing threat of intrusions or hostile
attack on the Local Area Networks valued at over $100M
 Ensured network security by performing virus/password/ACL scans, security
patch/signature updates, and providing critical system maintenance.
 Provided weekly network security status updates to Wing, Group, & Squadron
commanders.
 Maintained the base web proxy servers and firewalls, protecting the network against
hackers and blocking suspicious websites, while allowing access to mission critical sites
to authorized and authenticated users.
 Directed installation/configuration of SIPRNet anti-virus program—protected 450
systems from infection/data loss.
 Upgraded network’s Remedy server; eliminated vulnerabilities, increased system
stability—consolidated Andrews AFB’s trouble ticket system for the National Capital
Region.
 Provided financial overhaul and balance as a Resource Advisor for the Network Control
Center (NCC).
 Restructured operating instructions for proper expenditures concerning official travel and
official purchases with Government Purchase Cards and contractual purchases over $5K.
 Tasked as the approval authority for all travel, purchase, and contract requests in support
of the NCC personnel, authorizing over $2M in expenditures per year.
EDUCATION
 B.A., Education Studies, Ashford University, San Diego, California
 A.A., Information Systems Management, Community College of the Air Force, Alabama
PROFESSIONAL & TECHNICAL EDUCATION & CERTIFICATION
 NSS PKI and DOD PKI Registration Authority (RA) Training
 NSS PKI and DOD PKI Key Recovery Agent (KRA) Training
 NSS PKI and DOD PKI Local Registration Authority (LRA) Training
 CompTIA Security+ Certified
 COMSEC Custodian
 Dod Government Purchase Card Training
 Windows 2003 Server with active Directory Administration
 Information Protection Internal Control
 Communications-Computer Systems Operations Craftsman
 Certification Authority Workstation (CAW) CAW 3.1 CA/SORA
 Air Force Non-Commissioned Officer Academy, Maxwell AFB, AL
 Sidewinder Firewall
 Microsoft Windows 2000 Server and Exchange 6.5

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ConklinResume2

  • 1. Telisha L. Conklin 17 Knot Ct Washington, DC. 20032 202-390-1241 Ctconklin5@gmail.com PROFESSIONAL SUMMARY: Transitioning Senior Non-Commissioned Officer in the United States Air Force with a distinctive professional background comprised as a Cyber Systems Operations Supervisor, Information Protection specialist, and Network Security professional. Experience providing exceptional customer service and problem solving solutions to users in demanding and mission critical situations. Served as a DODIIS Public Key Infrastructure (PKI) CSM/TM, ISSO, And Trusted Agent (TA). Extensive knowledge of installation, configuration, and maintenance of Local Area Networks (LAN) and Wide Area Networks (WAN). Talent for personnel management, employing team concepts, and allocating training. KEY QUALIFICATIONS:  Top Secret Clearance  Security  Management  Leadership  Customer Service  Security +  Administration  Operation  Registration Authority  Intrusion Detection  Maintenance  Repair EXPERIENCE: US Air Force 1996-2016 NCOIC, Public Key Infrastructure & Registration Authority (RA) July 2015 to Present  PKI Specialist providing tier 2 support for over 50,000 users directly with JWICS and Siprnet PKI enrollment and issues. Registration Authority (RA's) within DIA to providing PKI enrollment on SIPR Network.  Tested and Evaluated software and hardware used for SIPR Token Effort. Spent over 40 hours testing 90 Meter SCM integration with DIA Siprnet. Efforts included Software rollout to workstations via Advertisements, physical tests of workstations with different builds and documentation of percent of success among tests.  Created Standard Operating Procedures for PKI enrollment for Siprnet. Sops currently in use by over 40 DIA sites worldwide with more to come in the future.  Trusted to provide personal assistance to Chief DIA directors need for Siprnet PKI enrollment. Enrollment and use of Siprnet PKI token was Flawless.  Completed and resolved over 1048 PKI related issues utilizing Siebel (Supportweb).  Served as a DOD Public Key Infrastructure (PKI) Registration Authority (RA).  Served as a DODIIS PKI Key Infrastructure (PKI) CSM/TM, ISSO, And Trusted Agent (TA).
  • 2.  Served as a CNSS PKI Key Infrastructure (PKI) Registration Authority (RA).  Conducted desk side PKI training and trouble shooting.  Provided training to DIA DOD PKI TAs and DIA CNSS PKI TAs.  Resolved Tier I and Tier II PKI related Service Requests for PKI Siebel queue.  Created a PKI Frequently Asked Questions guide for the client and support persons. Deskside Support Military Manager January 2013 to July 2015  Led 16 member joint military team providing 24 hour command and control systems support to the Chairman Joint Chiefs of Staff, Vice Chairman Joint Chiefs of Staff, and 1.2K Defense Intelligence Agency and partner agency customers.  Accomplished installation, configuration, and maintenance of 2.3K Department of Defense Intelligence Information System workstations, desktop video teleconference, classified & unclassified voice over internet protocol phones.  Managed the migration and deployment of a Common Desktop Environment operating system to be utilized by all intelligence agencies throughout the national capital region.  Directed agency wide Secret Internet Protocol Router Network manual upgrade from Microsoft XP to Windows 7 in support of Defense Information Systems Agency mandate 3 weeks ahead of 3-month suspense.  Maintained network connectivity for classified US to Israel network which ensured reliable intelligence exchange between the Joint Staff Intelligence Agency and a key US ally.  Managed trouble ticket service request system. Assigned to personnel and executed 4K+ requests and activities.  Provided mentorship opportunities for junior personnel, building their leadership and technical skills  Guided issuance of 12K Public Key Infrastructure credentials and certificates over two classified networks which enabled 100% accurate user authentication and access to intelligence resources.  Responsible for coordinating and implementing all hardware, software and network upgrades; testing, fielding, and providing technical support for server and laptop hardware and software Wireless Center Supervisor April 2012 to January 2013  Provided wireless communication resources for DIA Director and personnel.  Accomplished system security by deploying latest antivirus software and group policy objects to prevent unauthorized and malicious attacks.  Performed both routine and critical system maintenance and administrative functions including: system configuration and modifications; adding, removing and replacing hardware and software items; system startup, shut down, backup and restore; database administration and maintenance; and system user access control
  • 3.  Established inventory/control procedures ensuring accountability of wireless equipment valued at $200K+. Knowledge Management Supervisor October 2008 to April 2012  Performed in role of technical liaison between the information technology personnel and associated service departments, consistently interacting professionally with high ranking personnel.  Coordinated classified video teleconferencing capability and connectivity for Strategic Command leadership and personnel.  Managed network installations, system upgrades and testing for Strategic Command’s Continuity Operations Program; providing an alternate contingency operations site for mission essential intelligence personnel. Asst NCOIC, Boundary Controls & Vulnerability Assessment Technician March 2006 to October 2008  Internal Controls Specialist providing assessments of Andrews AFB’s 316 Wing Group, 89 Air Wing, and 79 Medical Wing, eliminating/minimizing threat of intrusions or hostile attack on the Local Area Networks valued at over $100M  Ensured network security by performing virus/password/ACL scans, security patch/signature updates, and providing critical system maintenance.  Provided weekly network security status updates to Wing, Group, & Squadron commanders.  Maintained the base web proxy servers and firewalls, protecting the network against hackers and blocking suspicious websites, while allowing access to mission critical sites to authorized and authenticated users.  Directed installation/configuration of SIPRNet anti-virus program—protected 450 systems from infection/data loss.  Upgraded network’s Remedy server; eliminated vulnerabilities, increased system stability—consolidated Andrews AFB’s trouble ticket system for the National Capital Region.  Provided financial overhaul and balance as a Resource Advisor for the Network Control Center (NCC).  Restructured operating instructions for proper expenditures concerning official travel and official purchases with Government Purchase Cards and contractual purchases over $5K.  Tasked as the approval authority for all travel, purchase, and contract requests in support of the NCC personnel, authorizing over $2M in expenditures per year. EDUCATION  B.A., Education Studies, Ashford University, San Diego, California  A.A., Information Systems Management, Community College of the Air Force, Alabama
  • 4. PROFESSIONAL & TECHNICAL EDUCATION & CERTIFICATION  NSS PKI and DOD PKI Registration Authority (RA) Training  NSS PKI and DOD PKI Key Recovery Agent (KRA) Training  NSS PKI and DOD PKI Local Registration Authority (LRA) Training  CompTIA Security+ Certified  COMSEC Custodian  Dod Government Purchase Card Training  Windows 2003 Server with active Directory Administration  Information Protection Internal Control  Communications-Computer Systems Operations Craftsman  Certification Authority Workstation (CAW) CAW 3.1 CA/SORA  Air Force Non-Commissioned Officer Academy, Maxwell AFB, AL  Sidewinder Firewall  Microsoft Windows 2000 Server and Exchange 6.5