This document is a resume for Gustavo Davis seeking an Information Technology position. Davis has over 2.5 years of experience as a certified teller at San Antonio Federal Credit Union, where he handles transactions, provides customer service and support, and assists with administrative duties. He has an Associate of Applied Sciences degree in Information Technology from St. Phillips College, with a focus on help desk support, and is proficient in Microsoft Office programs. Davis has strong customer service, data analysis, and multitasking skills from his banking experience.

1. Gustavo Davis
2615 E. Houston
San Antonio, Texas Bexar 78202
Tel: 210-224-0578
Cell: 210-420-2583
gusdavis25@yahoo.com
OBJECTIVE:
A certified teller seeking a career in a Information Technology position that offers exposure to
various career opportunities and advancement.
PROFESSIONAL SKILLS/ ACCOMPLISHMENTS:
 Over 2 ½ years’ experience multitasking in a Windows environment to handle time
sensitive requests
 Over 2 ½ years’ hands on experience using multiple databases for business and
consumer needs
 Over 2 ½ years’ experience performing data analysis for transaction errors/corrections
 Proficient in Microsoft Word, PowerPoint, Excel
 Ability to use Information Technology tools to solve computer issues
 Ability to listen, assess, and solve customer issues using various communication
methods
 Over 10 years customer service experience , keeping accurate records of accounts,
management of accounts, and maintain security of company funds
 Over 2 ½ years’ experience in working for 2 high volume financial branches
 Type 36 wpm
 Obtained Teller certification in compliance with SACU standards
 Review invoices for order accuracy
EDUCATION: Associate of Applied Sciences Degree in Information Technology
St. Phillips College, San Antonio, Texas
2009 – Present
Associate Degree in Help Desk Support Degree and A+ certification in progress
Completed courses in: Microcomputer applications, Business English, Professional Workforce,
Records and Information Management, Business Correspondence and Communication,
Over 45 credit hours in the following I.T courses: Help Desk Support, Network Security, PC
Hardware, Troubleshooting and Maintaining Windows OS, Microcomputer Applications, etc…

2. WORK EXPERIENCE:
09/2013 – Currently Employed Current Position from March 2014: Certified Teller
San Antonio Federal Credit Union, San Antonio, Texas
Responsibilities as Teller
Conduct transactions for members such as deposits, fund transfers, currency exchange,
withdrawals, and coin currency exchanges
Provide security of funds for members and institution
Handle member inquiries about account balances and concerns in a proper and timely fashion
Execute highest awareness to protect confidential information with accounts, documentation,
etc….
Conduct loan payoffs and loan payments for members
Provide administrative support with end of day procedures
Assistant higher ranking workers with end of day cash balances
Skilled use of financial programs associated with conducting transactions
Use multiple databases for business and consumer needs
Use software programs for internal/external services
Multitask in a Windows environment to handle time sensitive requests
Perform data analysis on a routine basis for transaction errors/corrections,
Review invoices for order accuracy
Provide assistance with administrative documentation of reports
Perform/create audit reports on financial instruments
Perform Inspections on audit reports so as to meet company standards