Akibia Data Center Support & Maintenance


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Akibia is a cost-effective alternative to the OEM for Sun, HP, IBM, Dell, EMC, NetApp, and Cisco Maintenance.

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Akibia Data Center Support & Maintenance

  1. 1. Multivendor Systems Maintenance DATA CENTER SOLUTIONS E n a b l i n g Yo u r I T I n f ra st r u c t u re
  2. 2. Single Point of Contact for All Your Data Center Support Needs Since our founding in 1988, Akibia has been helping companies increase the reliability, availability and efficiency of their mission-critical systems with comprehensive support coverage for the hardware and software that make up their data center infrastructure. Serving as a single point of contact, we provide multivendor hardware maintenance, operating system support, education and proactive monitoring services for complex heterogeneous environments. We support Sun Microsystems, Hewlett-Packard, IBM and Dell platforms running UNIX, Linux or Windows. Akibia Delivers Customized, Cost-Effective Data Center Support Recognizing that every customer’s support needs are unique to their business, Akibia partners with our clients to custom-design a support solution tailored to meet their specific goals, rather than offering pre- packaged service plans. As different servers have different availability requirements, we evaluate each client’s environment and business goals and customize the optimal solution to meet their needs - while maximizing service quality and reducing support costs. Akibia’s Support Services Methodology With expertise supporting multivendor, multi-platform environments, we help clients increase efficiencies by consolidating vendors across multiple hardware platforms. As part of our ongoing partnership with our clients, we analyze trends and provide recommendations to enhance systems availability and performance and lower support costs. Akibia’s customized support solutions provide cost savings over traditional alternatives. Our ability to customize a solution ensures clients only pay for the level of support they require. Our economies of scale and best practices also enable us to pass on significant savings to our clients while delivering the highest standard of service. Akibia’s Mission-Critical Multivendor Systems Maintenance HARDWARE AND OPERATING SYSTEM SUPPORT Akibia provides hardware support for Sun, HP, IBM and Dell servers and storage systems, and operating system support for Solaris, HP-UX, AIX, Linux and Windows. Akibia offers: • ON-SITE SERVICE & SUPPORT On-Site Service includes 24x7 technical support, replacement parts and on-site labor, ensuring an experienced engineer arrives at the client site with the right parts to efficiently repair the system. • SERVICE PARTNER, AKIBIA’S INNOVATIVE APPROACH TO SELF-MAINTENANCE ‘Service Partner,’ Akibia’s self-maintenance offering, is a cost-effective alternative to on-site service where we provide 24x7 technical support, the delivery of replacement parts and education services.
  3. 3. 24X7 TECHNICAL SUPPORT Akibia customers are backed by our 24x7 call center which provides telephone and online help desk technical support for hardware and operating system issues. Our “Think Like a Customer” services philosophy and solution-oriented culture means we assume total accountability for isolating, diagnosing and resolving our clients’ technical issues as efficiently and effectively as possible. 24X7 Tech nica Our experienced technical support engineers are OEM- l Su p po certified in hardware and software. Our call center does not rt use voicemail or scripts, and the average time-to-answer a service call is within 30 seconds, further expediting the problem determination and resolution process. BEST-IN-CLASS LOGISTICS SUPPORT AND FIELD ENGINEERING Akibia’s logistics planning and parts inventory management expertise ensures the right parts are available in the right location to meet our client commitments. We maintain an extensive network of strategically located parts banks across the world and operate one of the largest testing and repair facilities in the industry. Our field engineers are industry trained and certified to ensure minimal downtime. EDUCATION SERVICES Akibia’s leading education services enable clients to leverage “Service Partner,” our self- maintenance offering. We offer publicly available courses and custom training programs in Sun, HP, IBM and Dell hardware maintenance, Solaris, HP-UX, SUSE and Red Hat Linux systems administration, Virtualization, Security and Storage Area Networks (SANs). Akibia’s Additional Data Center Support Services 24X7 PROACTIVE SYSTEMS MONITORING Akibia’s proactive monitoring service helps clients maximize systems uptime through the advanced notification of potential issues and faster problem resolution when failures occur. By setting capacity parameters and performance thresholds we identify signs of weakness - allowing potential problems to be averted before they become critical or impact the user. In the event of a failure, we immediately notify the client and expedite the remediation process through Akibia’s systems maintenance services. DATA CENTER RELOCATION SERVICES Akibia has extensive experience helping clients relocate their data centers - from dismantling and moving their systems to testing and bringing them back online. The unique value Akibia brings is helping clients relocate all the systems in their data center, regardless of hardware brand. We leverage our infrastructure, technical knowledge across multiple platforms, and project management skills to provide a complete end-to-end relocation solution. OPTIMIZE SECURE MANAGE SUPPORT
  4. 4. HARDWARE PROCUREMENT Akibia’s hardware procurement services assist clients in procuring new or refurbished hardware and component parts across a range of product lines including Sun, HP, IBM, Compaq Proliant and Dell server and storage systems. The Akibia Difference Since 1988, Akibia has been helping clients optimize, secure, manage and support their data centers. With over 20 years experience supporting multivendor, multi-platform infrastructure, we have worked with some of the most demanding, mission-critical data centers in the world, ensuring they are optimized for availability and performance. Akibia brings the following value to our clients: • Single Point of Contact – With deep technical knowledge across a wide range of server and OS platforms we provide best-in-class support for our clients’ multivendor data center environments. • Customized Solutions – Akibia’s hallmark flexibility allows us to create tailored solutions combining on-site support and Service Partner with multiple, customized Service Level Agreements (SLAs) - depending on the uptime requirements of the client’s systems, customer- specific call flows, consigned parts, training and monitoring. • Account Management, Reporting & Trend Analysis – An Akibia account team is committed to ensuring the highest levels of client satisfaction - providing SLA performance and activity reports as well as overall systems performance, utilization and availability reports and trend analysis. • Focus on Service – Founded as an independent services provider, Akibia’s cumulative knowledge, expertise, experience and best practices supporting mission-critical data centers enables us to deliver the highest levels of service and support. • Customer-centric – Akibia’s service philosophy is premised on enabling and empowering our clients and delivering a solution that meets their unique needs. Everything we do at Akibia emphasizes providing excellent customer service. Our TLC2 services philosophy motivates every Akibia employee to constantly ‘Think Like a Customer,’ promoting Trust, Loyalty and Commitment. T About Akibia, Inc. Akibia provides innovative IT solutions that enable leading companies worldwide to optimize, secure, manage and support their mission-critical data center and security infrastructure. Combining expert consulting, integration and support services with world-class customer service, Akibia helps IT organizations maximize the value of their existing infrastructure, while mitigating risk and reducing complexity. Founded in 1988, Akibia is an independent IT services company with offices throughout the United States and Europe. US 866 4-AKIBIA (425-4242) | EMEA +31 (0) 318 581950 | www.akibia.com Akibia is a registered trademark of Akibia, Inc. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. ©2006 Akibia, Inc.