Description of benefits and elements of SAP Hosting provided by HostLogic in Hungary

1. Secure your SAP system
Have you ever faced below problems regarding your SAP system?
l You worry about information security regarding your mission critical data
l You don’t have safe and regular data backups
l Slow operation of your system or unexpected breakdown cause loss in your business
l Overload of IT colleagues cause difficulty to keep up with fast development of SAP technology
l You worry about information security regarding your mission critical business data
l New business lines, locations or volume growth claim felxible and scalable IT infrastructure
l You want to have transparent and plannable IT costs
HostLogic's SAP Hosting Service can take over all the troubles of your SAP
operation and guarantees secure running.

2. What does SAP Hosting service offers to you?
IT security Guarantees
l Datacenters with high level security l Guarantees and responsibilities by contract
l Identification to enter l Penalty - in case of failure in fulfillment of
l UPS contract
l 24x7 server operation
l Redundant data backups in different locations
l Operation without data loss Constantly available professional help
l Central helpdesk with constant availability
l Professional experts continous availability
l High quality HelpDesk with WEB access
Efficiency
l l Multilevel support organization
Handling new claims with experience and
competency
l Fast answers on problems
l Flexible service packages as needed Secure operation
l Guaranteed availability of system
l Secure and high-end hardware environment
l Operation by SAP standards
Professional HelpDesk
l SAP audited technology and processes
l ISO qualified operation
l
Predictible costs
ITIL based support l
l
No initial investment
Certified experts l Easy to plan monthly fee
l Cost is service fee not asset
The elements of HostLogic SAP Hosting solutions
Backup & recovery
Efficiency optimization
High availability environment
Fine tuning environment
Set up VPN Network
Configure routers
Database
Acces Security management
Network controll Services
Management Virus protection
Capacity management
Backup & Restore
Sizing
management
Hardver setting
SAP Monitoring & Alert
Facility management System
Data Center Escalation maganement
Operational preparation HOSTING Management
Management Release management
Sewrvices
SERVICES Performance, Availability &
Continuity Management
Data and storage
Backup strategy
management
Support packages
Transportation management Service
SAP Basis Incident & Problem
Mandant copy Desk management
Co-ordination of SAP Services Operation Services Change management
Proactive system management
Service Level management
Early Watch Health Check
Load balance
SAP contact management
Multilevel support

3. What kind of results can you expect on each area of your operation?
Effective internal IT Lower cost of operation
Your IT staff should not gain a deep knowledge of Service fee of hosting is predictable, can be easily
the operation of your new ERP system. Your IT staff calculated as a fix monthly fee. No need to invest in
should handle only those tasks they can easily and expensive new hardwares, spend on extra capaci-
confidently handle, all other tasks can be passed to tiy or unexpecxted problems and requirements,
the Hosting provider. employ new experts or teach colleagues.
Expert knowledge Stable SAP system
You can always count with availability of profes- SAP availability should be permanent and stable,
sional experts, who have a deep knowledge of the like water from the pipe. Your provider assures per-
system. You don't have to find and pay expensive manent and stable availability, no breakdowns or
consultants every time you have a problem. unavailability will cause you worries and losses in
business.
Ferrero Lufthansa Technik
"Ferrero Hungary decided to rely on an external "We needed a flexible, professional partner with
SAP service partner, HostLogic, to increase inter- international experience in SAP operation, busi-
nal efficiency and flexibility - by taking advantage ness consulting and implementation. We have
of HostLogic's focus on SAP technology and had several projects so far, all of these were ful-
experience in SAP hosting and application man- filled precisely according to the contract.
agement services. Thanks to this partnership, In my opinion HostLogic is a client oriented, reli-
Ferrero people can free up quality time for core able partner, who offers complete professional
business activities." services for affordable prices.
I can recommend HostLogic to anyone who wants
to support its business processes with a correct IT
partner. "
Stefano Brandinali
Director János Kendelényi
Project Management Office CIO
Ferrero Group Lufthansa Technik
www.ferrero.hu www.lht-budapest.com
Why to choose SAP Hosting service?
l Professional - no limitation on IT skills and capacities
l Fast - save customer time & efforts
l Flexible in service period & scope - better support for business needs
l Better TCO - cheaper and reasonable
l Reliable service levels - you get what you paid for
l Responsible provider - Operation risk managed
l No investment - release capital
l Easy to plan cost - transparent IT cost for business
l Evergreen concept - better support business changes and needs
l No problems with ERP-IT - concentrate on the core business
l Set free liquid capital for additional investment (alternative cost)
l Scalable - can grow with your business
l Operating cost - cost of service, not of asset

4. Why to choose HostLogic?
l The only one SAP Advanced Hosting partner in the CEE region
l Technology & Services specialized exclusively in SAP
l Advanced level SAP Hosting certification since 2002
l International and regional Help Desk with certified SAP support consultants
l All inclusive SAP hosting service to run your business smart and effective
l SAP application service provided in 9 countries
l Data centers with highest technology and security level
l International experience and quality for reasonable price
l Operating 100+ central SAP servers
l ITIL based support processes
Lekkerland Euronics
"We needed to find a professional IT company "Taking everything into account I think hosting
to separate and take over the operation of our service is much more cost effective than opera-
SAP system in Hungary. Finally we chose tiong your own system. In my opinion hosting is
HostLogic, becuase we felt it is the company not a luxury service. If there is no extreme situa-
who can provide the best support for such a tion and need, like for a special research compa-
company, who is not very familiar with IT. ny, it is luxury to build up and run your own pro-
HostLogic very quickly saw through our claims fessional and experienced IT department for SAP
and offered us a complete professional service operation.
for the operation of our SAP. Compared to the We have been partnering with HostLogic for 8
high level of service, their proposal was so com- years, and now we renewed our contract again for
petitive we could not choose anyone else." 4 years more. I think this is someting that can
best show our satisfaction with both the SAP sys-
tem and the Hosting service."
Ferenc Haiman Ferenc Wieder
CEO IT and investment manager
Lekkerland Ltd. Vöröskõ Ltd.
www.lekkerland.hu www.euronics.hu
www.hostlogic.com
HostLogic Ltd.
HostLogic Kft. Telefon: + 36 1 237 1730
1134 Budapest, Váci út 45. 49.
H-1134 Budapest, Váci út Fax: + 36 1 350 4113
Atrium Office
DC Park irodaház Email: info@hostlogic.hu
Phone: + 36 1 237 1730 www.hostlogic.hu
Email: info@hostlogic.com