This Presentation gives a snapshot of Gateway\'s Remote IT infrastructure Management Division and its capabilities around various Services of Network, Server, IT Security Infrastructure and desktop / help desk support services.

1. Remote Infrastructure Management Capability
Capability Presentation
Version: 1.0
For internal use only Gateway Technolabs

2. Service Offerings
Offerings Consequences
Enablers Self Help Portal
Server Management
Microsoft, Linux Asset Management
Network Management DNS/DHCP, IPAM
Alliance & Partnership
Database Support
Security Management Router, Switch Next Generation Infra
firewall, ASA, VOIP Information Security Mgnt Sys
Virtualization Management
Client OS, Laptops Tools and Technologies
Application Management SAAS, PAAS, AAAS Cost Saving & Budget Mgnt
Alert monitoring
Desktop Management Knowledge Base Mgnt
VMware ESXi, Hyper
Cloud Management Microsoft Office 365 CR Management
Windows Intune
Certifications
MCP CCNA CISSP VCA0 DT ITIL
BS7799 VCP- DT SIxSigma
MCSE CCNP VCA SAS70
PCI
RHCE CCIE ISO27001 MCTS ISO9000
MCITP CCDA CISA RHCVA PMP
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3. Datacenter Consulting & Support Services:
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4. Competencies Across Leading Products and Venders
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5. ITIL Based Process
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6. Our Differentiating Tenets
End-to-end services Improves ROI and reduces
TCO
…What it brings to YOU
Skilled resources for
Ability to scale Build Design management and support
Plan
What we Offer
and of the network
Consulting Implement
Best People, Low Attrition
and steep ramp-up Customized and proactive
capability SLAs
Global Presence and
matured Delivery Models Productivity gains
Monitor
RUN Follow the sun model – 24 x
Analyze &
Matured Quality Processes Maintenance 7 x 365 Management for
Report improved uptime & system
availability
Flexibility and the ability to
Usage of variety of tools scale up and down based on
business demands
GTL Global Delivery Management
Maintaining quality Multi tiered
Matured delivery across all processes, engagement
processes connects engagements and Usage of variety of management process On-going risk
our multiple delivery deliveries be it tools to monitor large ensures you find us identification,
centers in a seamless Management, and complex projects closer to you during prioritization and
and efficient manner Development or the entire project life mitigation.
Support cycle and afterwards
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7. Our business model is total
Partner(s) ‘White Brand’ our services as yours
Achieve more profitability by increasing Top
line & Bottom line revenue without increase
in manpower expenses
Immediately add scale to your operations
through skills of an experienced team of IT
Gateway Versatile Expertise
experts and proven track record to win new
business
+ Widening up your services and enjoy total
Core Domain Experience control over the account
Participate in Sales and Marketing efforts by
jointly working with the partner to grow their
business
Partner-centric Model
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8. Remote Infrastructure
Management
Show Cases
For internal use only Gateway Technolabs

9. Managed Services for client in USA
Business Needs
Client was looking for a Microsoft Server and virtualization technical consultant to manage and
maintain the infrastructure of their Datacenters spread across various locations to cover after
hours.
Solution Overview
• Managed Windows 2008 Active Directory
infrastructure including Domain Controllers,
DNS servers, Exchange 2007 servers.
• Managing and maintaining VMWare vSphere
4.1 Infrastructure.
• Managing 16 domains with 37 Windows
2008 Domain Controllers in 26 Sites
• Managing 37 DNS Servers
• Providing L2 and L3 support for VMWare
vSphere 4.1 Infrastructure with around 37
VMWare Host and 400 Virtual Machines.
• Providing L2 and L3 support for Exchange
2007 server.
• Applied Microsoft Best Practices in Domain
and DNS environment.
Technology Highlights
For internal use only Gateway Technolabs

10. Managing IT Infrastructure
Business Needs
Client was looking to have extension of their existing Support team in order to provide 24/7
coverage and improved skill set to manage things. Also , a reliable outsource partner for their
increasing volume of support and maintenance needs.
Solution Overview
• Managing IT Infrastructure including
Corporate & Production environments.
• Managing 9 ESX Servers , 150+ containing
windows and Linux server OS Virtualized
Servers , 100+ Physical servers , 3 Domain
Controllers , 250+ ADUsers,500+ Micro sites
& sFTP Sites,8(Cisco) L3 Switches,6 (Cisco) L2
Switches , 2 (Equalizer & F5) Load Balancer
• Implementation and operational
management with networks team and
ensuring compliance to technical
operational policies with standards for
Process, Technology and Security.
• Setting up the centralized Helpdesk to
provide the 24*7 Support.
• Used eVault, @Task, Whatsup Gold, RSA
SecureID, CIsco VPN tool
Technology Highlights
For internal use only Gateway Technolabs

11. Managed Services for client in EMEA
Business Needs
Client wanted a strong backend team to Manage various servers and do live 24/7 effective
monitoring of the infrastructure .
Solution Overview
• Managing and maintaining infrastructure
with support to end client on Windows,
Linux and MAC machines
• Managing 28 different clients who has a
large Windows server based infrastructure
and has a microtic based network
• Management of Exchange infrastructure
• Managing 10 -15 Devices ,20 to 25
windows servers, 300 to 400 End Users
systems
• Managing various windows based servers
with different clients services like Domain
controller, ADC, Web server, Sharepoint,
group policy tools, MS Sql database services
etc.
• Management of Xen server infrastructure
• Nagios and backtrack configuration on most
of the sites
Technology Highlights
For internal use only Gateway Technolabs

12. Managed Services for client in EMEA
Business Needs
Client was looking for support on Linux based complex infrastructure to manage, implement and
maintain the infrastructure of their end clients. We have RHCE certified team members working on
the requirement efficiently .
Solution Overview
• Managing Client infrastructure and services
• Maintaining Linux Servers with different
distro i.e. Debian, Ubuntu, Redhat, CentOS,
Suse
• Managing client’s Web servers on Linux OS
• Providing troubleshooting support
• Managing and maintaining Citrix Xen Server
• Managed web hosting services and
consulting services to client’s end customers
• Managed good network with Cisco routers
and L2 & L3 switches.
Technology Highlights
For internal use only Gateway Technolabs

13. Managed Services for client in EMEA
Business Needs
Client needed expertise in managing and maintenance of their critical server applications and data
Solution Overview
• Automated E-mail /sms base Alerts to be
updated 24/7
• SLA driven Escalation capabilities ensure
alert notifications reach to right people.
• Scheduled downtime allows for alert
suppression during infrastructure upgrades
• Trending and capacity planning add-ons
ensure awareness of aging infrastructure
• Multi-user access to web interface allows
stake holders to view infrastructure status.
• Used Open Source technology for cost
optimization
Technology Highlights
For internal use only Gateway Technolabs

14. Managed Services for client in EMEA
Business Needs
Managed major Mysql database servers as a backend server with load balancing and automatic
failover configuration , primarily used for webhosting service and mailing services
Solution Overview
• Providing support on server installation
configuration and administration task
• Managed DNS panels for webhosting and
mailing services
• Managed clients web servers and web sites
• Managed email server , Mysql server and
VPN server
• Configuration and management of Mysql
server / Web server failover and load
balancing configuration
• IPv6 configuration and failover configuration
• Provided troubleshooting support to the
client on various applications
• Provided consulting support
Technology Highlights
For internal use only Gateway Technolabs

15. Managing Cloud environment for client in EMEA
Business Needs
Client was looking for Cloud Management services to migrate, maintain, enhance and monitor
their applications by effective use of cloud platform
Solution Overview
• Support all the applications being hosted on
Cloud
• Supporting various platforms such as
Microsoft Office 365, Microsoft Dynamics
CRM Online, and Windows Intune
• Ongoing administration and support of
cloud applications resulting in Centralized,
focused services at a predictable cost
• On-demand sustained development services
and optimization of cloud applications to
support business innovation
• Monitoring and upkeep of cross-cloud
integrations
• Helps client to have better cost estimation
and budget planning
Technology Highlights
For internal use only Gateway Technolabs

16. Thank You
Corporate Office
B/81, Corporate House, Judges Bunglow Road,
Bodakdev, Ahmedabad - 380 054 INDIA
Tel: +91 (79) 2685 2554 / 4022 3000
Fax: +91 (79) 2685 8591
Contact: gateway@gatewaytechnolabs.com
For internal use only Gateway Technolabs