Corporate OverviewValue Proposition Clients choose SVAM for the trust we engender, the results we achieve, our commitment to their success, and the experience we create by the way we work with them. We enable our clients to leverage technology for business excellence by providing : Creative solutions at an optimal cost of ownership Experience in getting the best value from technology investments Talented people, proven processes, and the right technology The ability to scale while retaining client flexibility Our teams leverage innovative thinking, a systematic approach, and disciplined deployment to deliver superior returns on technology investments.
Corporate Overview Our People Their know-how covers a wide range of specialties: Technology Application Development and Maintenance Infrastructure Management Processes Database Administration Quality Assurance People Mainframe Optimization Collaboration Business Analytics We Achieve Results by Investing in Our People, Processes and Technology
Corporate Overview Processes CMMi Level 3 Technology ISO 9001-2000 Project Management methodology adaptable to specific People customer environment Process We Achieve Results by Investing in Our People, Processes and Technology
Corporate Overview Technology Experience with mobile and cloud-based solutions Process Deep expertise in .NET and Java platforms Base of developers for a wide range of technologies People Local facilities for developers supporting common technology platforms Technology Off-shore infrastructure in New Delhi, India, and Cd. Victoria, Mexico We Achieve Results by Investing in Our People, Processes and Technology
Corporate OverviewGlobal Presence New York, USA San Diego, USA Ciudad Victoria, Mexico Delhi, India
Corporate OverviewGlobal Presence United States Mexico India • Professional • Global Development • Global Development Services Centre Centre • Recruitment • IT Solutions (Near Shore) • IT Solutions (Off Shore) • IT Solutions • Centre of Excellence for • Staff Augmentation Microsoft Technologies Services (Off Shore)
Corporate OverviewGlobal Development Center – India NorthShore Technologies Pvt. Ltd., incorporated in 1999. Part of SVAM group of companies Software Operations started in India in 2006. Registered STP with Ministry Of Information Technology and member of NASSCOM Providing offshore development services and back office facilities to SVAM and its clients State of Art Facilities at a Software Export Zone in NOIDA – eastern suburb of New Delhi 24 by 7 Operations ; • Regular technical team shift from 12:30PM to 9:30PM • Back office consulting team from 7PM to 4AM India time (sync with EST) An ISO 9001: 2000 certified CMMi Level 3 certified; targeting CMMi Level 4 by May 2012 24X7 power backup facility with Fiber Optic based broadband internet connectivity
Corporate OverviewGlobal Development Center – Mexico SVAM Internationale De Mexico, incorporated in 2009. Part of SVAM group of companies Software Operations started in Mexico in 2009. Providing near-shore development services, product engineering services and back office facilities to SVAM and its clients State of Art Facilities at a Software Export Zone in Victoria, Tamaulipas in North Eastern Mexico Regular shift from 8:30 AM to 5:30 PM CST MoProSoft Level 2 certified. 24X7 power backup facility with Fiber Optic based broadband internet connectivity
Corporate OverviewCorrect ShoreSM ModelSVAM Correct ShoreSM delivery model delivers all the benefitsand advantages of Global delivery models. Our blended teamapproach is relevant across many types of engagements. Theproject team leadership works on-site with the client team Client Company Client‟s Project Managerthroughout the engagement.As appropriate, the offsite/offshore team may travel to the SVAM ONSITE (US)client‟s location to kick off the project, then return to theirdevelopment center while maintaining the lines of Project Manager Technical Architectcommunication and relationships built while onsite. This • Customer Communication • Project Managementcreates both a high-touch and high-tech project experience. • Requirement Management • Risk ManagementWith development centers in New York, Delhi, and Victoria, • High Level Design • Acceptance testingMexico; SVAM can offer clients cost effective solutions througha blend of engagement models:• On-site SVAM NEAR SHORE (Mexico) SVAM OFF SHORE (India)• Off-Site • Detail Design • Detail Design• Off-site + Off-shore • Development • Development • Documentation • Documentation• On-site + Off-site + Off-shore • Testing • Testing• On-site + Off-site + Off-shore + Near-shore
Services OfferedWe provide business solutions, software development, project management, qualityassurance, staffing solutions, and managed services: Collaboration Business Intelligence Enterprise Resource Planning (ERP) Managed Services • Applications Development and Maintenance • Infrastructure Management • Data Base Administration Professional Services Products
Services Offered - Collaboration• New Application development• Migration from older version to a newer version for e.g. converting applications from MOSS 2007 to SP2010, etc.• Migration from Lotus Notes to MOSS 2007 to SP2010, etc.• SharePoint Governance
Services Offered - Collaboration New Application development Migration to MS Exchange Migration to MOSS 2007 or SharePoint 2010
Services Offered – Business Intelligence Platform Independent Focus on Analytics and Reports Integration with Business Process Management (BPM) Integrate BI + BPM + SP 2010
Services Offered – ERPSVAM has been providing Enterprise Resource Planning (ERP) solutions to its clients for adecade by integrating business management practice and Information technology. We integrateinternal and external management information throughout the organization.SVAM has experience working with major ERP systems supported by technologies such as
Services Offered – Managed ServicesOverviewManaged Services principles apply across industries:• Lower costs by tapping less-costly talent pools• Access to best-of-breed functionality that may otherwise not be affordable.• Your organization can concentrate on core competencies.• We will ensure that you are making optimal use of the service to which you are subscribing.•Off-load routine, yet vital, IT functions so you can concentrate on the business.•Extend your business, providing proactive services that help prevent problems, and fixthem quickly and effectively when they do.
Services Offered – Managed ServicesApplication Development & MaintenanceProduction Support Small-scale Enhancements• Performance Monitoring • Release Management• Document Support • User Requests• Patches • Application Advice• User Testing Service ManagementApplication Maintenance • Client Support• Break/Fix • Change Management• Level 2 Help Desk • Service Reporting• Problem Management
Services Offered – Managed ServicesRemote Infrastructure ManagementAlerts Add - On Services• Remote monitoring of networks, systems and applications • Troubleshooting & Repair• 24x7x365 fault, performance and security alerts • Virus & spyware issues including OS• Monthly reporting by email • Network assessment & design • Security assessment & designResolution • Software support • Data migration• 24x7x365 remote resolution • Data storage & backup• Service desk access with named escalation manager • Installation• Monthly on-site support hour credits• Annual planning session and assessmentManagement• End user support• Patch management• Vulnerability scanning• Asset tracking• SQL and Microsoft® Exchange support• Quarterly planning
Services Offered – Products ProTrackPlus Offers Decision support system & performance tracking to the economic development organizations (EDOs) by analyzing internal, structured data & business processes. It manages workflow, ensures feedback, enables tracking of multiple projects by the stakeholders and enhances team collaboration at the work place to achieve common business goals The Enterprise Management Portal (EMP) is a gateway to the Management System that helps an organization work. To enable the entire organization to align with its core context and to collaborate at all levels and to: • facilitate internal and external communications, • open access to all resources • automate business processes • report current performance against committed goals
Representative ClientsPublic Sector State of Connecticut
Representative Projects – Public SectorThe DEP commissioned a program to equip every water meter in the City of New York with an active RFIDdevice to enable automated meter reading. The program was essential not only to improve service levelsand the efficiency of operations. The data is needed to help plan water capacity and distribution modelsfor a city population expected to grow by as many as one million people in the next ten years. ChallengeDEP had contracted with a large government contractor to build the city-wide wireless network for readingthe devices, RFID and meter manufacturers, and several installation contractors to deploy the devicesthroughout the city. But there was no unifying way to coordinate all the players who had to integrateactivities to meet an aggressive schedule. SVAM’s SolutionSVAM designed and built an application called MITS that allowed the contractors to plan and execute theiractivities in a coordinated way. The system was built on Microsoft‟s .NET framework to integrate intoDEP‟s architecture. The project made use of an agile approach to accommodate an aggressive schedule,with concept to delivery taking just five months. ResultsBy addressing systemic inefficiencies, MITS is helping to improve process complexity and delays that theCity Comptroller‟s office estimated to cost $24M, with recurring benefits for billing, payment, and cash flowexpected to grow into the future.
Representative Projects – Public Sector Bureau of Consumer Services Customer Support Complaint Management Water Conservation Program Rebate ProgramERP Deployment Student Administration Campus Solutions Human Resource Management
Representative Projects – Public SectorAdministration for Children’s Services (ACS) System Management Services for mission critical computer applicationsDepartment of Citywide Administrative Services (DCAS) Adabas/Natural business application development, TSO/SPF and IBM ZOS JCL in development of complex test plans.Department of Education (DOE) .NET services for web based transactional systems to perform application development, maintenance and production servicesDept. of Information Technology and Telecommunications (DoITT) Network and System Administrator Specialists to support DoITT datacentersHuman Resources Administration (HRA) Business Services for a Data Warehousing ProjectHousing Authority (NYCHA) LAN support services
Representative Projects – Public SectorNassau County OOCD is the overall administrator for the Department of Housing and Urban DevelopmentCommunity Development Block Grant (CDBG), HOME Investment Partnership (HOME), and EmergencyShelter Grant (ESG) Programs for the Nassau Urban County Consortium. These programs are federallyfunded programs & involves huge amount of documentation (per case) & relatively its tracking. ChallengeThe major challenges in this engagement were:- Dynamic Workflows Security Powerful Search Capabilities & Online Document Editing SVAM’s SolutionTo meet clients challenges, SVAM team selected Microsoft SharePoint (InfoPath Forms) as the platform todeliver this wide ranging capability. Beyond the traditional document management emphasis, the teamintegrated ASP.NET code to leverage the extranet capabilities. Results1. Accelerated shared business processes, facilitating information-sharing across boundaries for better business insight2. Central repository for case information improvising management functionality3. Operational Savings
Representative Projects – Public SectorLong Island Bus (MTA) wanted to implement a Document management Solution (iDoc) for improving itsefficiency in processes and document filing. Challenge• Current System Assessment• Conceptual Systems Design• Migration Planning• Comparison of conceptual systems design to available Enterprise Document Management Systems• Develop Scope of Work for implementation of the Document Management System SVAM’s SolutionSVAM was selected for the iDoc Intelligent Document Management Project to assist LI Bus in preparingfor a complete Document Management System. Results1. Accelerated shared business processes, facilitating information-sharing across boundaries for better business insight2. Central repository for case information improvising management functionality3. Operational Savings
Representative Projects – Public SectorFRBNY has responsibility for supporting Open Markets Operations to implement US monetary policy. TheMarkets Group sought to update the auction system used to manage reserve requirements at PrimaryDealer banks. ChallengeThe system manages temporary and permanent open market operations, plus securities lendingoperations. The new FedTrade system needed a modern architecture with up-to-date infrastructure andinterface to replace the mainframe-based Trading Room Automated Processing System (TRAPS), whichhad supported open market operations since 1994. SVAM’s SolutionSVAM‟s team members collaborated in the delivery of all functional components of the system, which wasdelivered on-time and on-budget via a rich client design to provide security and ease of use. ResultsFedTrade enabled the time given for tender submission in temporary operations to be reduced from 15 to10 minutes, and allowing for much quicker results turnaround times for all operations types – averagingjust over 1 minute for Repos, just over 2 minutes for Outrights, and near 1 minute for securities lendingoperations. Information is now made available almost instantaneously, with details posted on the New YorkFed‟s website and distributed via newswires.
Representative Projects – Public SectorState of Tamaulipas wanted to provide its residents a single platform with various services related to Taxfiling and citizens paperwork. Challenge• Achieve tax payment processes efficiency and increase tax collection.• Provide a safe way for public citizen information queries.• Improve mechanisms for citizen attention.• Fast and easily accessible information for all citizens.• Help government on tax collection. SVAM’s SolutionSVAM‟s team implemented a robust solution designed with Service Oriented Architecture (SOA) for theState of Tamaulipas which interacted well with hardware systems (fingerprint reader, card reader, currencycounter, printer etc.) and remote databases. ResultsThe team built a fully configured and integrated system which was made available to users in an intuitiveself service interface for the following services:• Vehicles Control Tax. • Transfers of Real State Property Tax.• Driver License Reposition. • Pre-Registration for Pawnbrokers.• Payroll, Fees, Lodging and ISAN Taxes • Pre-Registration for Licensing Alcohol.• Regime for Small Taxpayers. • Intermediate Regime.
Representative ProjectsAvaya required a Enterprise-wide data warehouse solution to support the go-to-market strategy for itsGlobal sales operations and to gain visibility to the other areas within the business. Challenge Provide access to associates at all levels of the company to near real-time data in order to drive the go to market strategy, manage the business, and execute the strategic plan. Avaya‟s data currently exists in various, disparate locations, with integral data links missing causing more manual interaction, inaccuracies and inconsistencies in the information. Avaya does not currently adheres to the concept of „single source of truth‟ data analytics. SVAM’s SolutionSVAM‟s team implemented a SAP BI based solution at Avaya Inc. The team designed a data warehousesolution which solved Avaya‟s immediate challenges while also being scalable for future phases acrossthe enterprise. The solution provides the capabilities to consolidate data from multiple SAP environmentsas well as external data sources. The information is then made available to users in an intuitive selfservice reporting tool. ResultsThe solution being implemented by SVAM provides tight integration with the SAP R/3 environmentsleading to shorter implementation times and better visibility to information. Leverage standard capabilitiesin SAP instead of developing custom solutions. Will serve as the long term Enterprise data warehouse andallow Avaya to consolidate its other reporting applications into this one scalable solution. Will provide thebusiness with self service reporting to critical information that currently resides in disparate locations.
Representative ProjectsMotorolaThe Enterprise Mobility Division asked SVAM to improve service levels and reduce expenses inmanaging a suite of applications and the supporting infrastructure. SVAM provides managed servicesteams onsite and offshore. ChallengeThe applications portfolio includes disparate but integrated solutions: Dispatch for Windows (DfW), a group of custom applications, serves as the customer interface for accessing Motorola‟s service functions ViryaNet, a COTS solution that provides Customer Service Clarify, a CRM application for Service Center and Field Service Actuate, Centralized Reporting for the Enterprise Performance Production Support, including System Admin, Network Engineering, and DB Admin SVAM’s SolutionSVAM applied its CorrectShoreSM model to staff a distributed team onsite and offshore to deliver ADMand infrastructure services at a very attractive price while delivering top flight service. ResultsThe applications suite has an unrivaled reputation with Motorola‟s business leaders and customers forcreating high service levels.
Representative ProjectsDow Jones is a leader in news and business information worldwide. Dow Jones is newswires, Web sites,newspapers, newsletters, databases, magazines, radio and television. Dow Jones owns products likeWSJ, Barron‟s, Market Watch, etc . ChallengeDow Jones currently had various internal web sites, intranet portal sites and Microsoft 2007 SharePointfarms. Information and knowledge existed in various silo environments. The challenge was to migrate andintegrate existing 2007 SharePoint Farms, as well as internal intranet portals and homegrown ASP internalwebsites leveraging Microsoft SharePoint 2010 SVAM’s SolutionIn Phase I SVAM interviewed various Dow Jones departments to understand their department need in thenew intranet. Based on the inputs from Phase I, SVAM suggested the new intranet taxonomy and alsoGovernance for the new portal. Also SVAM designed a migration solution based on the requirementsphase. SVAM also suggested the new intranet homepage for Dow Jones and defined the migration pathfrom SharePoint 2007 to SharePoint 2010 Results• Reduced the number of technologies and presented one common platform and technology for complete intranet i.e. SharePoint 2010 with a better look and feel for the intranet• Brought in more employees to intranet for reading news and self service functions and offered better collaboration for all the teams from different departments• Presented easy navigation, better search capabilities and search results for the end users.
Representative ProjectsThe world‟s second largest fragrance and flavors creator, a $2B global company, needed to manageinfrastructure by simultaneously taming costs without compromising on quality. They also needed torapidly implement a document management system integrated with SAP. ChallengeThe document solution required integration across multiple continents and service providers: Implement the Saperion document platform in less than three months Integrate with data created by a BPO partner Take over support for a legacy Lotus Notes that links to the new system. SVAM’s SolutionSVAM deployed a local team to work closely with client business and technology leaders, along withvendor product experts, to implement the system rapidly. We then continued onsite and offshore supportfor Notes as client teams redeployed to strategic areas. ResultsSVAM delivered world-class solutions at significant cost advantage via process and resourcemanagement expertise based on experience with other global clients. We became integral with theclient‟s IT “chemistry” leveraging SVAM‟s CorrectShore TM model.
Representative ProjectsMBS has a proud track record of supporting our clients through the delivery of a broad array of marketingservices, including strategic guidance and analytical solutions; customer database design andmaintenance; data processing and address hygiene; and ecommerce solutions and email campaignmanagement services. Challenge Re-architect, redesign and implement web based Campaign Management application The current application is a 2-tier client server platform and was required to be redsigned to n-tier web based application. The proposed application will be implemented in adherence to a high level architectural blueprint which supports SaaS. SVAM’s SolutionSVAM‟s team implemented a 3-tier MVC based solution at MBS. The team designed a web basedapplication which met the immediate business requirements of MBS and also delivered a scalableenterprise application. ResultsThe solution has enabled MBS‟s clients to conduct segmentation analysis of their customer base ofhouseholds and/or individual customers, to be able to plan, effect, and subsequently analyze thosemarketing campaigns, promotions. The application provides an ability to query, drill-down/up, save, getdetails of purchase transactions that the segments engaged in on a historic basis.
Representative ProjectsSonicWallSonicWALL designs, develops, manufactures, and sells network security, content security, and businesscontinuity solutions worldwide. In a very competitive industry, SonicWALL wanted deeper insight intothe profit dynamics of the business, and how operational excellence could make an impact. ChallengeSonicWall had ERP and CRM platforms that are functionally rich and integrated, but the IT team was fullycommitted to supporting that environment for ongoing activities. They could not have the capacity tocreate a robust business intelligence platform to yield the desired insight. SVAM’s SolutionSVAM built and continuously enhanced an Enterprise Data Management platform for robust yet easy touse performance management. The system is built on .NET technologies and makes extensive use ofthe Qlikview Business Intelligence Tool. The SVAM team took an agile development approach thatpermitted the client to experiment with innovative ideas and deploy those that created the most value. ResultsThe BI solution was so successful that it was deployed among the senior leadership throughout thecompany. In a subsequent phase, SVAM integrated the platform with a business process managementengine to integrate operations, and with the corporate SharePoint portal to foster greater collaborationthroughout the company. Return on Investment• Supply chain resilience; ability to respond and return to original form in 24 hours by switching suppliers (Japan earthquake - 2011 crisis is a case study)• Working capital reduction by 5%
Representative ProjectsSiteIntelAn Internet firm needed a way to provide real-time national security information to their subscribers. ChallengeSVAM was asked to create a robust platform that also had an attractive look and feel, with configurablepages for end-user personalization. By the very nature of SITE Intel‟s business, a high level of securityand privacy was required, along with powerful search capabilities and ease of creating of new pages andinternal websites. The design also had to enable a second phase to integrate Web 2.0 features. SVAM’s SolutionThe SVAM team selected Microsoft SharePoint as the platform to deliver this wide ranging capability.Beyond the traditional document management emphasis, the team integrated ASP.NET C# code toleverage the strong database engine within SharePoint. ResultsThe SITE Intel web-based application is the product of choice for the best security intelligence availableto non-governmental organizations.
Representative ProjectsAsset Management comprises four businesses: the retail mutual funds business, alternatives, institutional assetmanagement , and asset management for insurance companies. ChallengeDeutsche Bank’s Asset Management division decided to implement Eagle Investment Systems suite ofproducts. Eagle provides leading-edge data management, investment accounting and performancemeasurement solutions to support the global financial services industry. SVAM’s SolutionSVAM’s quality consultants were instrumental in the successful implementation and integration of Eagle AccountReference Manager (ARM), Eagle Message Center (MC), and Eagle Pricing Center. SVAM’s team was engaged fortwo years. ResultsSVAM delivered world-class solutions at significant cost advantage via process and resource managementexpertise based on experience with other global clients.
Representative ProjectsAsset Management comprises four businesses: the retail mutual funds business, alternatives, institutional assetmanagement , and asset management for insurance companies. My Single Knowledge Gateway (mySKG) is theintranet portal for the Tax Practice of KPMG. The firm wanted to create a portal to provide personalized access tointernal and external tax research repositories and integration with tools and applications regularly usedthroughout the practice. ChallengeThe initiative involved a complete end-to-end solution development effort that required the design of theserver architecture, installation and configuration of portal, portal administration, a customized userexperience, development of custom components (Webparts, Timer jobs, etc.), deployment of the customcomponents to different environments, and knowledge transition to internal KPMG staff. SVAM’s SolutionThe SVAM team focused on the delivery of the Microsoft SharePoint platform. Beyond the traditional documentmanagement emphasis, the team integrated ASP.NET C# and XML code to leverage the strong database enginewithin SharePoint. ResultsmySKG is one of the largest and most successful SharePoint implementations anywhere. The robust knowledgemanagement capabilities have improved the effectiveness and productivity of the entire practice