Shahzad Alam is seeking career opportunities in administrative, operational, sales support, or customer relationship management roles. He has over 5 years of experience in back-office operations, CRM, and administration. He is skilled in areas like account management, vendor relations, documentation, and customer service. Currently he works as a manager of customer relations at Avalon Group, where he handles processes like complaint resolution, documentation, bank loans, and client services.

1. SHAHZAD ALAM
Mobile: 8506999787/9560014698
E-mail: shahzadbca@gmail.com
“Seeking career enrichment opportunities in Administrative /Operational/Sales
Support /Customer relationship management domain that will
enable me to utilize my acquired skilled for the greater interest of
the organization”
SYNOPSIS
 An astute professional with over 5 years of experience in back end operations, CRM,
Administrative roles.
 Energetic self-starter with excellent team development, conflict resolution, negotiation,
quick decision making and strong people-management skills
 Expertise in handling cross functional roles like Administration, key account management,
vendor relationship management.
AREAS OF EXPERTISE
Administration/Operations/Customer Relationship Management/Sales Support
Reporting & Documentation-
- Complete record of legal, commercial, tax filing documents essential for audits etc.
- Creating Bills, invoices and new vendor files.
- Supervise support staff, training and induction of new employees.
- Order and maintain office inventory including daily consumables, stationary items etc.
- Strong ability to maintain high level of confidentiality and security of information.
- Co-ordination with different departments for collecting & maintaining in house records
- Preparing different formats of MIS for collecting field force data for calculating daily/weekly
activities & Sales.
- Possess strong people and organizational skills.
- Possess great energy and the ability to multi-task.
- Handling ERP Pinga Solution
Operations
- Training of associates and executives making sure business strategies are executed to the
maximum potential.
- Responsible for dispatch and receipt of couriers, vendor log books and handling logistics.
- Making sure that customer expectations are exceeded by achieving highest quality standards.
- Responsibility to analyze sales and plan the deliverables accordingly.
- Monitoring daily production per head count & analyzing the reasons for delay if any in
service
delivery.
- Financial Feasibility analysis: (Department–wise) as per Budget & setting up of strategy for
cost

2. Reduction
PROFESSIONAL SNAPSHOT
Since AUGUST 2014 associated with Avalon Group, as a Manager- Customer
Relations
Avalon group offers a wide range of both commercial as well as residential projects in the Delhi
NCR area with a prime focus in Bhiwadi, Dharuhera and Neemrana.
Key Responsibilities:-
• Core Responsibilities :
1. Resolve Client Grievances
2. Booking Process
3. Recovery/Collection Process
4. Documentation i.e. Demand, Reminder, Agreement, Addendum, NOC
5. Bank Loan Process
6. Endorsement Process
7. Cancellation & Refund Process
8. Registration/ Physical Possession
- Responsible for residential & commercial projects offering schemes like assured return,
- Intimation of demand, reminder and cancellation, possession, registry intimation. Client
- Servicing-advising clients on property transaction.
- Authorized Signatory to Signed all document related to client agreement, addendum,
and Bank documents, Endorsement / Transfer Doc etc. Also, ensuring all pendency’s are
completed related to documents in a proper manner with various processes.
- Inter-departmental co-ordination involving sales & marketing, legal, planning,
construction to ensure smooth execution.
- Maintain monthly MIS for Collection & recovery with the help of Tele-Calling team,
Dispatch team & Customer care team with proper follow up to achieve out targets,
stimulus.
- Documentation process of various agreements (such as Builder Buyer Agreement,
Agreement to Lease, Maintenance Agreement, Endorsement / Transfer Agreement,
Addendum, Affidavit / Undertaking etc.
- Planning activities that ensure client's requirements are met along with optimization of
- manpower utilization and driving optimization initiatives for issue reduction and
automation
- Meeting High End Clients for their grievances to give them Personalized/Privileged
services, for smooth transition of possession process.
- Quarterly reconcile the projects data from all ends to make it error free.
Since Oct 2012 until Aug 2014 associated with Omaxe Ltd., as Asst.Manager
Commercial/ CRM

3. Omaxe Ltd. Is one of India’s leading real estate companies and offers a wide range of residential
and commercial properties to its client ranging from Smart Office Home Office (SOHO),
technology spaces, education, retail shops etc..
Key Responsibilities:-
1. Booking Process
2. Recovery/Collection Process
3. Documentation i.e. Demand, Reminder, Agreement, Addendum, NOC
4. Bank Loan Process
5. Endorsement Process
6. Cancellation & Refund Process
7. Registration/ Physical Possession
- Authorized Signatory on behalf of commercial Dept. for 6-site (32 projects) to Signed all
document related to client agreement, addendum, Bank docs, Endorsement/ Transfer
Doc etc. also, ensuring all pendency’s are completed related to documents in a proper
manner with various processes.
- Managing customer centric operations & ensuring customer satisfaction by achieving
delivery & service quality norms
- Client servicing-advising clients on property transaction.
- Generating brokerage invoices and releasing payments for the same.
- Taking care of Residential as well as commercial projects offering various Schemes, such
as Assured Return & sending Greeting, intimation for Demand, cancellation, possession,
registry etc. to all these clients.
- Reconciliation of key accounts with respect to customer transactions on short return
plans.
ACADEMIA
 Bachelor's Degree in Computer from SMU, India
 Standard 12th
Jamia , Delhi, India
 Standard 10th
Jamai Delhi, India
 Computer Diploma from YWCA, India
INTERESTS & HOBBIES
 Reading Novel/ Listing Music/ Painting
PERSONAL DETAILS
Date of Birth : 10th
Jan 1989
Marital Status : Un Married
Address: D-24 Ajamal bag 3rd
floor jamia staff quarter noor nagar ext. new Delhi- 110025