This document is a summary of qualifications and resume for Nich'ol Walker. It outlines her 9 years of experience in the military, including inventory management and petroleum operations. It also details her experience as a customer service agent for Frontier Airlines and as a correction officer. She has a Bachelor's degree in Business Administration with a concentration in Human Resources.

1. Nich’ol C. Walker
2040 Reflection Creek Drive
Conyers, GA 30013
(770) 286- 2742
Email: nicholwalker33@yahoo.com
SUMMARY OF QUALIFICATIONS
 Served a total of nine years in the military
 Experienced inventory management and automated petroleum operations through intensive training and real world
assignments with the United States Army
 Experienced in interpreting and explaining regulations, policies and procedures.
 Several years of customer service experience.
 Competent at managing responsibilities in a high volume atmosphere.
 Skilled in interacting with customers of all socioeconomic background.
 Hard worker, quick learner, and the ability to assume responsibility.
 Talented in problem solving, and work well under pressure to complete deadlines.
 Various Experience in Microsoft Office(Excel, Power Point, and Microsoft Word)
VERBAL AND WRITTEN COMMUNICATION SKILLS
 Demonstrated the ability to communicate effectively at all levels of management and staff; and resolve issues,
resource planning, and take immediate corrective actions with complete all follow-up processes
 Composed PowerPoint presentations in the military to train soldiers and briefings.
 Processed customer requisitions, maintained status updates, customer reconciliations, and high priority requests
 Prepared briefings for management on current materials/inventory status
 A great active listener
 Able to adjust my communication style to suit the audience.
EMPLOYMENT HISTORY
Frontier Airlines, Atlanta, Georgia 04/2015-Present
Customer Service Agent
Responsible for ticketing and re-booking passengers, boarding flights, assisting passengers with special needs, resolving
customer concerns, and other duties as assigned.
 Greet and assist all customers in a prompt, friendly, and courteous manner.
 Provide check- in assistance, ticketing changes, re-booking of itineraries and special service request by passengers.
 Check and accept passenger baggage.
 Board/Deplane flights and escort passengers to and from aircraft as needed.
 Comply with all safety procedures and airline policies.
 Provide accurate gate, flight, arrival and departure information, as well as answer general inquires.
 Assist unaccompanied minors and passengers with special needs, and resolve customer concerns.
 Maintained thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement
officers, hazmat, airfreight acceptance, and other regulatory requirements.
 Provide clear, and accurate communication to passengers, agents, flight crew, and vendors.
Indiana Department of Corrections 01/2011-06/2012
Correction Officer
Responsible for checking all visitors in and out of facility. Answering and transferring calls to within the facility. Monitored,
supervised, and screened all inmate visitor traffic.
 Maintained and supervised the safety and security of the public and offenders.
 Checked in all visitors and employees entering the facility to prevent introduction of contraband into the facility.
 Supervised inmates in the housing unit and those segregated for administrative or punitive measures; instruct
inmates in housekeeping and sanitation.
 Make periodic patrol of quarters and work area and initiate counts of inmates at regular and irregular intervals.
 Check inmates mail for possible contraband.
 Observe the signs of disorder and tension and report such observation to higher authority.

2.  Maintain a record of equipment, supplies, and other items.
Nich’ol Walker Page Two
Army National Guard (Expeditionary) Greensboro, North Carolina 02/2009 –
7/2013
Petroleum Supply/ Clerk
 Primarily responsible for supervising and managing storage and shipping of bulk or packaged petroleum based items
 Receives and stores bulk and packaged petroleum, oils, and lubricants products. Issues and dispense bulk fuels and
water from storage and distribution facilities to using units.
 Takes emergency precautions to prevent harm to self and facilities in the event of petroleum spillage and fire.
 Assigns duties, spot checks work adequacy, and instruct and supervises subordinates in work techniques and
procedures.
US Army, 17th
Air Calvary (Expeditionary), Ft. Bragg, NC 09/2004 – 10/2008
Petroleum Supply Specialist
Served as an aircraft fuel handler of the 1-17th
Calvary.
Managed the receipt, storage, issue and accountability of all bulk fuel. Directly responsible for seven troopers. Accounted
for all keys and equipment dispatch control. Operated aircraft refueling systems and equipment. Responsible for planning
and transporting petroleum transport and operating pumps, pipelines, and tanker equipment.
♦ Responsible for receiving, issuing storage, and accountability of over two million gallons of fuel.
♦ Assured adherence to safety procedures and kept and efficient, clean, and safe work environment.
♦ Ensured all processes and procedures were in compliance with all health and hazardous materials handling
regulations.
♦ Maintained inventory of all petroleum products to ensure supplies available at all times. Maintained fuel logs and
chemical testing documentation.
♦ Assisted platoon leader in planning, organizing, directing, training, and coordinating activities of squad.
♦ Deployed to Iraq in support of Operation Iraqi Freedom 07/06 to06/07and completed several refueling missions;
recognized for quality assurance, spill drills, and safety inspections.
♦ Awarded Certificate of Achievement in safety for “outstanding achievement” during refueling operations supporting
Operation Iraqi Freedom (Task Force Horseman).
EDUCATION & TRAINING
Kaplan University Fort Lauderdale, FL
07/2015
Associates in Business Administrative with concentration in Entrepreneurship (Dean’s List)
Strayer University Lithonia, GA
Bachelor’s in Business Administrative with concentration in Human Resources (President’s List)
03/2017
AWARDS
Received numerous awards throughout military service to include;
Army Commendation Medal (2nd
Award)…Good Conduct Medal… National Defense Service Medal… Global War on
Terrorism Service Medal… Iraq Campaign Medal Campaign Star… Army Service Ribbon…Overseas Service Ribbon…
Combat Action Badge
REFERENCES AVAILABLE UPON REQUEST