Mrs. Shakira Lugaaju is seeking a customer service role where she can provide excellent customer service and work well in a team environment. She has over 5 years of experience in customer service roles at Victoria's Secret and Zara in Dubai. Her responsibilities have included greeting customers, identifying their needs, satisfying customers through product knowledge and assistance, maintaining merchandise displays, and achieving sales targets through techniques like upselling. She is fluent in English and has fair Arabic skills.

1. Name : Mrs. SHAKIRA LUGAAJU
MOBILE: +971-557945707
Email: shakira.lugaaju@gmail.com
Dubai, U.A.E
CAREER OBJECTIVES,
• As a Customer Service Representative, I’m looking for challenging career within a bigger organization,
where I will provide an excellent customer service, being at all-time helpful, energetic, customer
focused, partnering and team work, stand for quality, taking initiative, result oriented, sale focused,
planning, organizing, cultural awareness and being knowledgeable about the service/products involved,
as it may be specified by the contract of my employment.
• Work hard and demonstrate my ability to effectively listen and give feed back to the respective
personnel.
CAREER HISTORY
1-December-2013- till now—Alshaya Group, Victoria secret.
As: Senior Sales Associate.
Roles and Responsibilities
Greet, identify, satisfy, assist and serving customers on the shop floor at all points and make the customer feel
confident and pretty with their skin, in order to maximize the highest standards of customer service in the
Beauty environment and make them feel prettiest with the product they use from Victoria secrete.
• Greeting the guest as soon as they enter the shop with eye contact smile, listening and body language to
assess their needs.
• Identifying customer’s needs by asking open ended questions related to the products/service we offer.
• Satisfying customer’s needs by offering an exceptional customer service through working hard to achieve
the extra mile.
• Build and maintain customer relationship in order to build confident and strong loyalty for all as a
potential customer.
• Take the ownership and effectively deal with customer queries and complaints graciously and to provide
feedback to the higher management.

2. • Maintain a detailed knowledge of the section merchandise, ensuring promotions and fast selling line are
featured and handling new Launch of product
• Focusing on customer and promoting products through up selling and cross selling techniques in order to
achieve the store set target.
• Closing sales by give thank and wish the esteem customer to come back and visit the shop again.
CAREER HISTORY
1-March 2012- till 1-March 2013, Al Manar Group, Shop Zara Ladies section Dubai,
Branch Location: Zara Dubai Mall.
Position-Customer service Representative
Key responsibilities:
• Greeting the guest not customer as soon as they enter the shop with eye contact smile, listening and body
language.
• Identifying customer’s needs as soon as they need help and by providing advice on size, style, color in
order to increase sales and customer decision making.
• Provide customer satisfaction by delivering exceptional customer service through introducing what on
new market, which color is matching according to the size.
• Clearly maintain the cleanness, tidiness on the floor area and display items.
• Rotate stock to ensure that existing stock is displayed in front of new items on the shelves.
• Maintain a detailed knowledge of the section merchandise, ensuring promotions and fast selling line are
featured.
• To ensure all product are price tagged and bar-coded before are display.
• To display all merchandise proportionately, practices exchange, refund politely and according to the
company policies.
• Communicate appropriately with the customers including proactive greeting and acknowledgement,
through using smile, body language and eye contact
• Take the ownership and effectively deal with customer queries and complaints graciously and to provide
the information to the supervisors.
• Clearly understanding of the section and provide product knowledge to customer, by
demonstrating the benefits and usage of a products.
• Keeping maximum respect by always address the customer by their profession or as sir/miss. If
they pay by debit card or credit card should be address by their names

3. • Giving thank and wishing the esteem customer to come back and visit the shop again.
PERSONAL INFORMATION
• Name Mrs. LugaajuShakira.
• Marital Status: Married.
• Gender Female.
• Date of Birth: 05-05-1986
• Age: 28
• Nationality: Ugandan.
• Visa Status Employment visa
EDUCATION BACKGROUND
• 2009 -2011 Diploma Business Administration – from Datamine Technical
Business College Uganda.
• 2006- 2007 A-LEVEL - certificate –in Business Language from Buddo
Secondary school Uganda.
• 2001-2005 O-level – Uganda certificate of Education
ADDITION SKILLS;
Computer skills I am well versed in Microsoft office word, Microsoft excel, internet browsing , Web order
processing and use of Business Solution software.
LANGUAGES;
English………………Speaking – fluent, writing – accurate, listening - perfect and clear.
Arabic……….. Speaking-Fair, listening -fair.
COMPETENCE AWARD.
Customer focus, Team work, communication, cultural Awareness, change and Adaptability, Initiative, Attention to
details. Year,2013 and 2014 “I had attended the mystery shopper report quarter Two (Q2, Q3) and I scored 99 on
the behalf of my store.”