Lokesh K G has over 11 years of experience in operations management, including roles at Amazon, First Source Solutions, Allcad Services, Optimus Global Services, and Citigroup Global Services. He has a track record of optimizing processes, measurement systems, and infrastructure to maximize business results. As a Six Sigma trained professional, he has delivered results that exceed targets and yield measurable outcomes through initiatives in pricing operations, project management, process redesign, and people management. His achievements include reducing costs, improving profitability, launching employee engagement programs, and maintaining low attrition.

1. LOKESH K G
Narmada Homes, S1, II Floor, No – 5, Pinto Street, Ram Nagar, Ambattur, Chennai - 600053
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+919841431188 kg.lokesh@gmail.com
Executive Summary
 High performing operations management executive with 11.5 years of expertise in
building/optimizing organizational processes, measurement systems, and infrastructure to maximize
business results in service Operations worldwide, including retail pricing, banking and service
industries.
 Skilled strategist who transforms strategic plans into workable solutions and benchmarks
performance against key operational targets/goals.
 Six Sigma Trained professional with extensive scope of responsibility, proven success, and track
record of delivering optimal results in high growth environments through initiatives that exceed
operational performance targets and yield measurable outcomes
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Key Expertise
From May 2013 till date
Designation: 1) MANAGER – PRICING OPERATIONS [May 2013 to March 2016]
2) PROGRAM MANAGER – PRICING OPERATIONS [April 2016 till date]
(AMAZON DEVELOPMENT CENTRE, INDIA)
Organization: : Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 earth’s most customer centric company based
in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. At Amazon.com,
customers can find and discover anything they might want to buy online, and endeavors to offer its customers the
lowest possible prices.
Responsibilities:
 Manage E2E pricing on retail fashion categories of various Amazon International marketplaces [US & JP]
 Interact with stakeholders at multiple levels and dynamically lead business and product teams to define
and deliver solutions to establish standard processes. ·
 Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for superlative
pricing improvements
 Plan and manage multiple parallel projects involving key business unit stakeholders to develop improved
efficiency, processes, and accurate pricings.
Stakeholder Management
Strategic Planning and Leadership
Organizational Design and Development
Deep Dive
Project Management
Multi-Site Operations
Process Redesign
Change Management
Performance Management
Total Quality Management
Continuous Improvement of Operations
Six Sigma Methodology
People Management
Cross-Functional Team Leadership
P&L Management
Manage Revenue, Goal/Growth Attainment
Complex Problem Solving
Building Scalable/Sustainable Solutions
Negotiation, Persuasion, and Communication
Think Big
Implementing New projects
Planning/Forecast
Process Excellence
Operating Infrastructure

2.  Maximize resources for the greater good of the organization involving planning, prioritizing and
scheduling high volume work assignments, along with managing production/quality KRA’s with tight
deadlines
 Create, sustain and broadcast project information to stakeholders and senior management
 Responsible for interfacing and driving agenda with the automation & technology teams to build scalable
solutions
 Have been flexible to changing priorities, open to new ideas and have low pricing as the top focus
 Stimulated new innovative thinking and fresh approaches to extend Amazon’s leadership position in
low/competitive pricing.
 Ensured Pricing Operations effectively scale to meet the needs of the rapidly growing business, including
identifying and implementing process improvements throughout our Global Network.
 Have worked with Operations, Training, Technology and Talent Acquisition teams to ensure quality
standards are met right from hiring to training to forecasting, staffing, scheduling & every other segment
of the organization.
 Perform appropriate deep dives and drive data oriented analysis, adopt technology for solutions and
process improvement projects
 Executing specific people program on coaching and development and also activities for team engagement.
Conduct performance appraisals of team members in line with set guidelines
 Monitor individual/manager’s performance and provide timely/specific feedback to individuals in a
constructive manner. Ensure that staff training is a continuous process with emphasis on ongoing
development
Achievements in Current Org - Amazon:
 “Similarity Mapping Project” for US fashion business [Implemented price matching with minor variation to
Color/Pattern. Thereby expanding the scope for competitive pricing by 15%]
 “Entitlement project” – A mathematical model to establish realistic coverage across the product line
which helped business with insights around selection parity/gap and incremental competitive pricing
coverage at brand level
 Have worked upon the pricing transition project from Amazon subsidiaries to Amazon platform
 Been the centralized hiring manager for Operations team [Have hired ~200 employees for CMT]
 Have reduced the Cost per pricing in JP from $1.08 in Dec 2013 to $0.41 by Dec 2014 (62% cost reduction)
Achievements from previous Org - First source:
 Have executed effective P & L management for the centre through a project called “OPERATION-RIG” and
guided the centre from a negative GMB [-25%] to positive GMB [+10%]
 Have won The Best Manager Award twice for performance and dedication
 Have won “EXTRA-MILER” award for “OPERATION-RIG”
 Maintained attrition <5% for almost 10 months [with a team Size of 100+]
 Launched “AXIS HERALD”, an internal newsletter for the organization [as part of Employee Engagement]
 Have arrested production Leakage to ZERO level through scalable and sustainable process.
Employment History:
Period Organization Designation Client Campaign
Jan 2011 to May 2013 First Source Solutions Asst. Manager Axis & Airtel Operations
Dec 2009 to Jan 2011 Allcad Services Pvt Ltd Sr. Relationship Manager Autodesk, UAE DG/CS Operations
Sept 2008 to Dec 2009 Optimus Global Services Asst.Manager ICICI Bank, India CS Operations
Feb 2007 to Aug 2008 Citigroup Global Services Associate - B1 [Floor Supervisor] Citibank, UK CS Operations
Feb 2005 to Jan 2007 Standard Charted Senior Sales Associate SCB Sales
Academics:
B.E [Mechanical Engineering] – 2004 [Magna College – University of Madras]
Chennai, TamilNadu.