1. MONICA BISHOP
23 Tower Rd • Cream Ridge, NJ 08514
(609) 216-5359 (Mobile) • monicabishop0331@gmail.com(E-Mail)
SUMMARY OF QUALIFICATIONS:
Accomplished Insurance Professional with two-plus years of successful industry experience emphasizing the
organization, execution, and leadership of market/business development and customer support functions for
personal lines of insurance. Customer service background supplemented and enhanced by experience within
the hospitality industry. Core competencies include:
• Business Development • Consultative Sales • Underwriting Analysis
• Account Marketing • Personal Lines • Excess Liability & Flood Policies
• Account/Client Relations • Client Services • Information Management
An innovative, effective communicator, facilitator, and leader with a well-defined business vision,
supplemented by a strong commitment to achieve objectives as established and the capacity to coordinate
complex business details and gain consensus among decision-makers in charting courses of action and
consummating business transactions.
BACKGROUND HIGHLIGHTS:
Career highlighted by accomplishments including the following:
• Exceeded objectives on a consistent basis since assuming sales responsibilities with AAA Mid Atlantic
Insurance Group in December 2013, ranking among the Top 25 producers from among more than 250
representatives company-wide in monthly policy sales in each month consecutively since September 2014
and achieving Agency Sales Club distinction in first full year in sales.
• Assigned to the high-priority book roll over project for all New Jersey, Pennsylvania, Delaware, Maryland
and Virginia, making adjustments to vehicles and drivers, binding coverage, and transmitting and processing
state-specific forms.
PROFESSIONAL PROFICIENCIES:
Background includes skills and experiences including the following:
• Conducting analyses, evaluating risks, and performing other functions related to provision of insurance
coverages including automobile and homeowners...
• Examining requirements of prospective personal lines insurance clients to identify nature and level of
coverage to indemnify policyholders against potential losses, offering policies from insurance providers
including AAA, Progressive, Travelers, Foremost, Stillwater, and American Modern…
• Evaluated degree of risk involved in providing insurance coverages and probability of policy issuance based
upon established criteria of affiliated carriers, communicating with internal marketing resources when
required regarding pricing and coverage issues...
• Conducting effective presentations to clients explaining provisions and highlighting advantages of policies
offered, employing a consultative approach in offering options fulfilling identified client requirements…
2. MONICA BISHOP PAGE 2
• Identifying and capitalizing on cross-selling opportunities, employing multi-policy discounts as a client
incentive…
• Assisting applicants in favorably presenting policy-related information for rating and underwriting
purposes...
• Assuring proper selection of insurance products to provide desired coverage and achieve established
premium volume objectives…
• Applied computer literacy and knowledge of systems including Amdocs Customer Relationship Manager
(CRM), KIC, Silver Plume, Priority, Lexis Nexis, Chargins, Bill Matrix, CARPS, Marshall & Swift, Docu-sign,
Atila, and MS Office Suite in performing various research, pricing, quotation, documentation, transaction
processing, and information management functions…
EXPERIENCE:
• AAA Mid Atlantic Insurance Group, Hamilton, New Jersey 04/13 to Present
Insurance Sales Counselor (12/13 to Present) (promotion)
• AAA Mid Atlantic Roadside Assistance, Hamilton, New Jersey
Dispatch Specialist (04/13-12/13)
EDUCATION:
Temple University, Philadelphia, Pennsylvania
Attended 2008-2010
PROFESSIONAL LICENSURE/DESIGNATION:
• Property and Casualty Insurance Producer License
(New Jersey, Pennsylvania, Virginia, Delaware, Maryland, District of Columbia)
• Flood Pro Certified
• Chartered Property Casualty Underwriter
(Currently taking part 1 of 8 parts)
• Job Coach for AAA Mid Atlantic starting February 2015
REFERENCES AVAILABLE UPON REQUEST.
3. MONICA BISHOP PAGE 3
TO WHOM IT MAY CONCERN:
I AM WRITING TO EXPLORE EMPLOYMENT OPPORTUNITIES WITHIN YOUR ORGANIZATION. THE FOLLOWING RESUME WILL
PROVIDE YOU WITH THE DETAILS REGARDING MY BACKGROUND, EXPERIENCE, SKILLS AND ABILITIES.
I HAVE EXCELLED IN THE CORPORATE INDUSTRY FOR 3 YEARS AND I AM EXCITED ABOUT MY FUTURE ENDEAVORS. I
CURRENTLY HOLD AN ACTIVE NEW JERSEY & PENNSYLVANIA PRODUCER LICENSE IN PROPERTY AND CASUALTY
FOR THE PAST 2 YEARS. I AM AN ARTICULATE SPEAKER AND POSSESS EXCELLENT INTERPERSONAL SKILLS, VERY
RESOURCEFUL IN SOLVING PROBLEMS. I AM ALSO RELIABLE; RESULT-ORIENTED; SKILLED IN DECISION-MAKING
AND FULLY EXPERIENCED IN A WIDE VARIETY OF OFFICE ADMINISTRATION. I ADAPT IMMEDIATELY TO
CHANGING CIRCUMSTANCES IN AN OFFICE ENVIRONMENT, SETTING PRIORITIES AND CONSTANTLY RE-
EVALUATING THEM. I AM A COMPETENT PROFESSIONAL AND COMMITTED TO THE HIGHEST STANDARD OF
PROFESSIONALISM. MY GREATEST STRENGTHS ARE MY CUSTOMER SERVICE SKILLS, MY SELF-MOTIVATION AND
MY WILLINGNESS TO LEARN NEW THINGS. I HAVE A REPUTATION FOR EXCELLENCE AND HIGH QUALITY SERVICE
TO CLIENTS; GOOD EYE FOR DETAIL; WELL ORGANIZED AND SKILLED IN SETTING PRIORITIES. I STRIVE FOR
EXCELLENCE AND PROFESSIONALISM IN ALL ASPECTS OF MY JOB.
I AM CONVINCED THAT AN INDIVIDUAL WITH MY BACKGROUND, EXPERIENCE AND EAGERNESS TO LEARN, WILL BE OF GREAT
VALUE TO YOUR COMPANY. AT YOUR CONVENIENCE I WOULD LIKE TO SPEAK WITH YOU AND DISCUSS THE
GOALS AND OBJECTIVES YOU MAY HAVE AND HOW MY EXPERIENCE AND ABILITIES WILL HELP IN FULFILLING
THEM.
THANK YOU VERY MUCH FOR YOUR TIME AND CONSIDERATION. I AM LOOKING FORWARD TO HEARING FROM YOU SOON.
SINCERELY,
MONICA BISHOP
