Summary of my work experiences & education.

1. RYAN MURRAY
5520 Mallard Ln, Hoffman Estates, Illinois 60192 ♦ C: (630) 987-9808 ♦ ryanmurray0916@gmail.com
PROFESSIONAL SUMMARY
My goal is to have my ambitions bring out the best in others, while demonstrating passion & integrity in the
workplace and beyond.
SKILLS
Strong verbal communication Conflict resolution
Quick learner Negotiation skills
Self-motivated Team liaison
Training development aptitude MS Windows proficient
WORK HISTORY
Claims Associate, 06/2016 to 12/2017
Sedgwick CMS – Hoffman Estates, IL
Cordially introduce the claims' process with the claimant over the phone, following up with new
information as necessary.
Use sound logic and reasoning skills to investigate and resolve claims in a timely manner.
Serve as a liaison to both the client and customer as relevant information becomes available.
Calculate reserve payments of up to $20,000, and facilitate settlement of claims with supervisor approval.
Met or exceeded a monthly closing ratio of 100% while handling 60+ claims per month.
Server/Waiter, 05/2015 to 07/2015
Chili's Restaurant – Streamwood, IL
Greet guests politely and expedite requests in a respectful and efficient manner.
Ensure a high level of customer service for all restaurant guests through courteous and professional
conduct.
Confirm order quality and accuracy prior to serving food to customers.
Exercise care in the process of administering and receiving food to and from guests' tables.
Coordinate team member responsibilities with co-workers.

2. Home and Yard Care Provider, 10/2014 to 05/2015
Private Residence – Iowa City, IA
Responsible for general maintenance around homeowner's property and garden.
Perform various tasks including dog walking, mowing, leaf blowing and snow removal.
Gather fallen branches and sticks; cut to appropriate length and bundle for waste removal.
Precisely saw away dying or overgrown tree and plant branches to enhance health and visual appeal of
yard.
Assist with careful removal of waste buildup from roof and gutters of ranch-style home.
Contractor Assistant, 06/2014 to 08/2014
J&W Construction – Elgin, IL
Prep work stations and clean area upon job completion to maintain a safe and efficient work
environment.
Operate various power tools with careful precision and attention to detail.
Assist Mr. Kelly with cutting, sawing, hammering, screwing & measuring throughout the course of a
project.
Acquired a working knowledge of power tool safety and proper usage.
INTERESTS
LEADERSHIP AND ACTIVITIES
Volunteer - TippieBuild, Iowa City, IA
Spring 2014 -Spring 2015
Assisted with building the structural foundation of a home in partnership with Iowa Valley Habitat for Humanity,
working alongside like-minded civic individuals.
Member - Hawktrade, The University of Iowa
Fall 2014 - Spring 2015
Engaged in weekly meetings with other business students to develop a greater understanding of investing in
private & public sectors.
Volunteer - Dance Marathon, The University of Iowa
Spring 2014
Raised $400+ individually through donations from friends, family, and the Iowa City community; event raised
$1.25 million in total for pediatric cancer research.
Provided emotional support to children receiving cancer treatment at the University of Iowa Children's Hospital.

3. Team Captain - Intramural Football & Basketball, The University of Iowa
Spring 2013 - Fall 2014
Constructed a team and selected players to compete in weekly athletic contests.
Encouraged sportsmanship and integrity while competing against opponents, and alleviated any tension between
teammates and officials through appropriate dialogue.
EDUCATION
High School Diploma: 2011
St. Edward Central Catholic High School - Elgin, IL
BBA: Management & Organizations - Entrepreneurial Track, Fall 2018
Henry B. Tippie College of Business - Iowa City, IA
Plan to complete remaining four credits through online courses
CERTIFICATIONS
Completion of Indiana Independent Adjuster Licensing Course.
Certified to handle property damage claims in 20-25 US states, including Alaska & Hawaii.