1. Kelsea A. Monterotti
8362 West Limelight Drive APT 104, Boise Idaho, 83714, 508-692-0516
Objective: To obtain a job, while attending Boise State University to finish with a bachelor’s in business.
Education:
Boise State University Boise, ID
General Business January 2014
Becker College Worcester, MA
Business Administration May 2011, GPA- 3.30
Work Experience:
Panera Bread Meridian, Idaho
Associate January 2015- Present
Responsible for opening the café at five am and preparing the café for the daily activity. These duties include but are
not limited to, preparing the fresh food daily, handling cash and drawers, working under pressure, to get everything
done as quickly and efficiently as possible. Also included is working with customers face to face, and providing
excellent customer service to them throughout the day.
Red Horse Mountain Ranch Harrison, ID
Assistant Barn Manager May 2015- August 2015 (Seasonal)
Wrangler May 2015-August 2015 (Seasonal)
May 2014- October 2014 (Seasonal)
Responsibilities include taking groups of guests on a variety of activities, including horseback rides, kayaking,
sporting clays, archery and many more. Also included was working and caring for approximately one hundred
horses. This job required customer service skills and the ability to multitask, in stressful situations. Problem solving
and working with others and alone were required for this position, as well as providing a fun and relaxin g
environment. Additionally, managing my coworkers, scheduling, and organizing daily activities for both coworkers
and guests.
Franklin Fire Department Franklin, MA
Dispatcher July 2013- January 2014
Responsibilities include the use of a computer-aided dispatch system; receive emergency calls from the public
requesting, fire, medical or other emergency services Receive and process 911 emergency calls, maintain contact
with all units on assignment, maintain status and location of fire units. Monitor direct emergency alarms, answer
non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems.
Monitor several complex public safety radio frequencies. Operate a variety of communications equipment, including
radio consoles, telephones and computer systems.
Planet Fitness Franklin, MA
Boise, ID
Front Desk/ Customer Service July 2011-July 2013
Responsibilities include checking customers in, answering the phones, giving tours of the gym to sell the club to
future customers. Also involved in filling out paper work and signing up members, explaining prices and billing
information. Throughout the different shifts, different amounts of paper and computer work is required.
Awards and Certifications:
 Guides License 2014-2016
 CPR and First Aid certified 2011-2016
 APCO Telecommunication certification 2013
 Bar Tending License 2013
 Training and Intervention Procedures for Servers of alcohol Certified 2013
 Occupational Safety and Health administration (OSHA) 10 hour Safety Certification 2010
References:Available upon request