Mohammed Juned M. Shaikh is an experienced administration, ticketing, and customer service professional seeking a new opportunity. He has over 7 years of experience in the travel and tourism industry, most recently working as a Senior Core for Sarovar Education Society where he handled administrative tasks and financial reporting. Prior to that, he spent 3 years as a Guest Relations Executive for Cambata Aviation and 1 year in the same role for KCIC Aviation, where he arranged travel, provided customer support, and ensured smooth bookings and trips. He has a B.Com degree and additional qualifications in aviation, travel, and hospitality management.

1. MOHAMMED JUNED M. SHAIKH
A22 Makkanagar Society, Behind Torrent Power, Vejalpur Road, Ahmedabad 380055
Phone: +91- 9904441844; Email: juned_rehan@yahoo.com; Date of Birth: 2nd
July 1988
ADMINISTRATION  TICKETING  RESERVATION  CLIENT SERVICING PROFESSIONAL
Operations Management  Training  Customer Services  Administration  Reservation & Ticketing  Special Services 
Conflict resolution  Travel Documentation & Verification Relationship Management • Process Improvisations • Audits •
Visa/Passport issues • Training / Development • SLA adherence • Target Achievement  Team Management
• Competent, diligent and qualified professional with experience in General Administration, Manpower Planning and
Employee Engagement, managing travel/ holiday & tours for Corporate Clients. Currently associated with Sarovar
Education Society as Senior Core
• Proficient in providing comprehensive administrative support to facilitate entire office operations; capable of working
effectively in a fast-paced environment and consistently prioritizing tasks to meet deadlines.
• Good understanding of the airline industry including airport codes (worldwide), sales practices, inventory management,
pricing, issuance & re-issuance, cancellations & refunds, GDS, FFPs and ground services and procedures. Technically
proficient with Fidelio, Amadeus & Galileo.
• Proficient in issuing tickets to clients ensuring all relevant information have been compiled with and the product delivered
is commensurate with client requirements and expectations. Strong competence to create win-win relationship with
corporate client and customers though excellent coordination / negotiation skills for repeat / referral business.
PROFESSIONAL EXPERIENCE
Senior Core • SAROVAR EDUCATION SOCIETY
• Prepare reports with details of cash / card transaction and report to higher officials on a daily basis
• Maintain in custody, all forms, documents, personnel files and various records pertaining to vendors, employees and other
confidential documents
• Induct service providers and vendors for procurement of various assets, stationeries, consumables, and negotiating
favorable terms
• Inspect the materials received to ensure its compliance to the purchase order and coordinate with suppliers for
replacement of inferior items
• Carry out periodical inventory audit to identify theft, pilferage or mismanagement and present detailed report to the
management
• Maintain petty cash book and authorized payments done by cash by making entries under appropriate account head
• Conduct periodical internal inspections of facilities to ensure that the quality standards are adhered at every level in the
organization
• Perform administrative functions and implement measures for enhancing operational efficiency and optimizing resources
• Consolidate all data, Prepare and submit detailed financial report to management on a monthly basis
Guest Relation Executive • CAMBATA AVIATION • 3 years
• Provided end to end touring solutions across national & international destinations involving Group/ Individual Tours, Hotel
booking, Airline Ticketing and VISA Processing for Corporate Clients.
• Instrumental in receiving client’s requirements through e-mails and calls from around the world for their travel plans and
suggesting best possible routes and fares and making their itineraries
• Responsible for ensuring travel arrangements for holiday makers run as smoothly and enjoyably as possible from beginning
to end, as well as providing them with practical support throughout the trip
• Handled various activities such as documentation, hotel reservation, providing clients readymade packages and also
facilitate in visa formalities.
• Checked tickets and other relevant documents, seat allocations and any special requirements. Helped with passport and
immigration issues.
• Ensured customer satisfaction by maintaining excellent Turnaround Time (TAT) for delivery & service quality norms.

2. • Managed the traveling needs of the clients, delivered expert knowledge on every travel product & destination, and ensured
a hassle free holiday.
• Maintained daily coordination with important travel agents for collective output of our product
• Independently handled all enquiries regarding interline electronic ticketing involving revalidation of tickets as well as
attending mails & telexes
• Supported corporate regarding inbound and outbound tours which included Visa documentation, Hotel bookings and
reservation of tickets. Prepared recent fare reports and flight information and inform it to subagents
• Accountable for complete documentation of interline partners and coupon control procedure while updating flight coupons
• Ensured travel arrangements for holiday makers run as smoothly and enjoyably as possible from beginning to end, as well
as providing them with practical support throughout the trip
• Resolved enquiries independently regarding International travel, Coordinated with Corporate clients for enquiries and
reservations while negotiating and coordinating with Airlines.
Guest Relation Executive • KCIC AVIATION • 1 year
ACADEMIC CREDENTIALS
B.Com 2009 • Bundelkhand University
Diploma in Aviation, Travel & Hospitality Management 2007 • Frankfinn Institute
Class XII 2006 • GSHSEB
Class X 2004 • GSHSEB
Certifications
CCC; DOEACC; C Grade
Language Proficiency: English, Hindi & Gujarati
References: Available on Request