John Xavier is seeking senior level assignments in travel operations, administration, facility management, and vendor management. He has over 11 years of experience in travel operations, client servicing, general administration, accommodation, vendor management, facility management, and event management. He is proficient in managing travel reservations, baggage services, ramp operations, customer services, and events. He is also experienced in foreign exchange, hotel bookings, ticketing, passports, visas, budgeting, and resource management. Currently he works as a resource person for administration and facilities/travel at Azim Premji University-Azim Premji Foundation.

1. JOHN XAVIER
Mobile: +91-9945851183 ~ E-Mail: johnnyxavier03@gmail.com
JOB OBJECTIVE
Seeking senior level assignments in Travel Operations, Administration, Facility Management and Vendor Management with an
organisation of high repute in MNCs
PROFILE SUMMARY
• High energy professional with over 11 years of rich experience in:
- Travel Operations - Client Servicing - General
Administration
- Accommodation - Vendor Management - Facility Management
- Event Management - Logistics - Team Management
• An effective performer with distinguished abilities in end-to-end operations management including ticket reservations, baggage
services, ramp operations and customer services
• Adept in delivering high value-added services to corporate and individual customers by providing them effective travel solutions,
thereby enhancing their satisfaction levels
• Proficiency in managing events with conceptualisation, procurement of materials, set design, scheduling and on-site activities
• Practical and business focused approach to achieve organisation goals & coupled with inter personal & communication, analytical &
presentation skills
CORE COMPETENCIES
• Achieving budgets, guest standards & ratings as per company guidelines and making improvements
• Issuing payment forms to the local tour operators in each port & responsible for all accounting necessary for all tours
• Arranging for local transport for passenger; ensuring they travel with ease and stay stress free
• Managing operations pertaining to foreign exchange, hotel bookings, ticketing, passports, visas, etc.
• Creating inbound & outbound package tours for corporate clients and building rapport with tour operators
• Coordinating customer service by interacting with clients, liaising with destination agents & coordinating with concerned
departments for problem resolution
• Assisting clients in determining their itineraries & travel plans, as well as offering them most competitive travel solutions
• Resolving passenger queries through latest available data in order to avoid any confusion in future
• Interacting with customers and providing tailored consultative service as travel advice
• Directing the efficient rendering of facilities including housekeeping, transport, materials, etc.
• Handling overall forecasting, budgeting, procurement, distribution and consumption of resources
• Leading, recruiting, training & monitoring the performance of team members to ensure efficiency in travel operations
ORGANISATIONAL EXPERIENCE
Since Jan'12 Azim Premji University- Azim Premji Foundation as Resource Person Admin and Facilities-Travel
Role:
• Responsible for managing travel functions with a team and involves in formulating a travel policy & guidelines for the
organization
• Negotiating & evaluating with existing as well as new vendors also initiating SLA for the same
• Liaising with administrator of various locations and outstation vendors for arranging flight tickets and fulfilling the travel, transport &
accommodation requirements of the employees
• Efficiently organising various Meets/Programmes/conferences of the organisation and also attended various foreign
delegates
• Responsible for end to end submission and payment of invoices of the vendors
• Preparing travel reports /expense statements for various meets and sending timely travel advisory & travel guides to all the
members

2. • Managing the entire visa processing for employees of various countries and coordinating with various consulates
May’10 – Dec’11 Uniglobe Air Travel Bureau as Jr. Manager
Jan’03-Apr’10 FCM Travel Solutions (India) Limited as Sr. Travel Consultant
Role:
• Monitoring corporate travel desk operations of TYCO and MINDTREE
• Booked international and domestic through Amadeus
• Administering day-to-day activities and dealing with the issuance of international ND domestic E-Tickets for corporate clients
• Handling Visa ND Passport Related Services
• Interfacing with various airlines for better rates; preparing cost sheet & itinerary
• Overseeing telesales / reservations for Client’s (corporate) Reconfirmations
• Managing costing and issuance activities of Holiday & Tour Packages for the agents or clients
• Liaising with Hotels for bookings and other services for the clients
• Maintaining statements fortnightly to the client
• Leading a team of 3 members and ensuring highest standards of performance
• Handled corporate travel desk operations of Sterling Commerce, Headstrong, Hindustan Unilever, ACS and ARISGLOBAL
• Led Airport Facilitation Team of 6 staff members and managed their day-to-day activities
• Provided booking of international & domestic through Amadeus
• Administered activities for issuance of international ND domestic E-Tickets for corporation
• Coordinated with the Cargo Division of various airlines
Highlights:
• Bagged:
o Best Employee Award in 2004-05 in FCM Travel Solutions (India) Limited
o Spot Award from Mindtree Consulting for exceptional service in FCM Travel Solutions (India) Limited
EDUCATION
• B.Sc. from M.G. University, Kerala in 1994
Certifications:
• IATA/UFTAA Certified Instructor in 2009
• Marriott Meeting Professional (MMP) in 2009
ADDITIONAL COURSES
• Certificate Course in Computer Operations (Basic, Dbase, MS Windows & MS – DOS, MSWord, MS Excel, MS PowerPoint,
HTML, Adobe Pagemaker)
EXTRAMURAL ENGAGEMENT
• Associated with NCC at college level
PERSONAL DETAILS
Date of Birth: 9th
February, 1973
Present Address: Srilakshmi Devi Nilaya, Ground Floor, No. -718, 5th
Cross, Syed Block, Vibuthipura Main Road, Annasandrapalya,
Hal Vimapura Post-Bangalore-560017
Permanent Address: Pathil House, Allppuzhaa District, Kerala State, PIN - 689600
Languages Known: English, Hindi & Malayalam
Location Preference: Bangalore