1. 416 HAMPTON DR
ATLANTA, GA 30350
(219) 613-3256- CELL
TROY.SANDIFER@GMAIL.COM
Education____________________________________________________________________________________________________
Bachelors of Arts- Business Management
American Intercontinental University Graduation
• Concentration: Operation Management
Purdue University-West Lafayette
 Concentration: Marketing
 Dean’s List ( Fall 2004, Spring 2005, Fall 2005, Spring 2006)
Volunteer Experience________________________________________________________________________________________
American Red Cross January 2014 – Present
• Disaster Emergency Responder
• Disaster Relief Trainer
• Disaster Overnight Shelter Volunteer
• Preparedness in the home/school/workplace Trainer
Metro Atlanta Chapter
Hospitality Experience________________________________________________________________________________________
Area Guest Service Manager/Crowne Plaza Ravinia Guest Service Manager June 2013-Present
Jacksonville, Fl/Atlanta, GA
Remington Hotels & Resorts - Marriott, Hilton, IHG Brand
• Florida/Ga Region Select Service Corporate Trainer
• Train new Front Office manager’s in their role
• Conduct New Hire Orientation with new employees
• Train employees on Brand Standards & Company Standards
• Provide Brand Service Support and Advice amongst the Management team
• Manage each property Guest Service Scores
• Put Action Plans in place for below Brand Average GSS/SALT Scores/HeartBeat
• Adhere to all Guest Survey Complaints
• Quality Guest Service Training
• Identify performance gaps and training issues
• Develop strategies to help enhance the guest experience
• Assist in preparing each property for Marriott & Hilton Quality Assurance
• Facilitate property Key Control Audits
• Ensure guests have overall positive experiences
General Manager
Atlanta, Ga
Prism Hotels & Resorts May 2011-December 2012
Comfort Inn & Suites & Microtel by Wyndham Hotels
• Enhancing hotel's market share and profitability.
• Lead staff to drive results.
• Maintain high level of guest satisfaction and physical plant.
• Maintain and build a winning team of employees.
• Ability to attract, train, coach, and supervise great Team Members.

2. • Adhere to all franchise and company procedures and regulations as well as standard operating procedures.
• Maintain accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation
cards, direct bills, credit cards, payroll processing, and IRS
• Manage all sources of revenue to include rooms, food and beverage, telephone and others.
• Ensure all departments are profitable and maintain strong working relationships.
• Create local and national marketing plans and pricing strategies and knows market segments.
• Respond quickly to changing market conditions and revises strategies accordingly.
• Actively participates in sales discussions, meetings and plans.
• Create a relationship with key account executives and business base.
• Create a monthly production level for each sales person on the staff.
• Promote Prism’s philosophies throughout the hotel to both employees and guests.
• Create the hotel’s annual budget and monitors the performance of the hotel throughout the year.
• Produce monthly financial reports and knows at all times where the hotel stands against budget.
• Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee
development and retention and conducting regular employee meetings.
• Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
• Adhere to Brand Standards with updates or remodels of Hotel rooms and common areas
• Respond quickly to guest requests in a friendly manner and followed up to ensure guest satisfaction.
• Provide a professional image at all times through appearance and dress.
• Follow company policies and procedures and is able to effectively communicate them to subordinates.
• Ensure hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws
Assistant General Manger December 2009-May 2011
Residence Inn by Marriott Gwinnett Place, Duluth, GA
Archon Hospitality/Pillar Hotels & Resorts
• Coordinates the activities of hotel personnel as directed by General Manager
• Manage staff, preparing work schedules and assigning specific duties
• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation
cards, direct bills, credit cards, payroll processing, and IRS
• Adhere to all franchise and company procedures and regulations as well as standard operating procedures.
• Assist in resolving guest complaints and employee issues.
• Perform functions of the General Manager in their absence.
S.E .Support Area Manager December 2008- December 2009
Archon Hospitality
Traveled to hotels within the South Eastern region depending on business operational needs (Marriott and Hilton Properties)
• Provide assistance to hotels to get GSS scores up
• Assist Sales Director with hotel sales
• Train staff to provide friendly customer service
• Assists Area Director or Corporate personnel as directed
• Provide support to the General Manager as directed by the Area Director
• Perform essential functions of General Manager in absence of assigned General Manager
• Train incoming new Gm and Agm’s to fulfill Company/Brand standards
Certifications and Awards_______________________________________________________________________________________
• TIPS Certification
• ServSafe Certification
• On Q Certification
• Fosse Trained
• Wyndham GM Certification
• Choice HOST Certification
• Opera Trained
• First Aid/CPR/AED Certified