This curriculum vitae summarizes Mohamed El Sayed El Kholy's professional experience and qualifications. He has over 20 years of experience in tourism and hospitality roles including positions as a Station Manager, Area Manager, Tourism Account Manager, and Assistant Front Office Manager. He is proficient in English, Arabic, and basic German and has extensive computer and customer service skills.

1. Curriculum Vitae
Personal Data
• Name: Mohamed El Sayed El Kholy.
• Date of Birth: Three of Feb.1974.
• Nationality: Egyptian.
• Military Service: Exempted.
• Home: :+20 (2) 4096141
• Mobiles: (2012)27444282
• Marital Status: Married
• E-mails Address: m_kholy50@hotmail.com
• Address: Building 375 Nasr City Zahra Flat No 13
Education
1996 Bachelor of Tourism & Hotels of Cairo University
Section: Tourism
1992 Graduated from Al koba School.
Computer Skills
• Proficient in Microsoft Office (Word, Excel &Power Point).
• Proficient in using all Internet tools.
Languages
Arabic: Native Language.
English: Excellent.
German: Studied 6 months in Goethe Institute.
Special Training
1- Training “Guest Service at Radisson Sas”.
2- Training “Yes I can making it Right”.
3- Training “Hotel Sales”.
4- Training “House rules”.
5- Training “Safety and Security guide line”.
6- Training “Saving Energy and reserving the environment”.
7- Training “Employees Benefits”.
8- Training “Fire Fighting”.
Professional Studies
English: Finished the ground & middle stages at the international language institute
German: Finished ground stage in Goethe Institute.
Previous Experience

2. 1) Europcar Egypt.
From 01/01/2016 until now working as (FAVQM)
Fleet Assessment and Vendors Qualification Manager
From 01/04/2014 until 31/12/2015 working as Heliopolis Station Manager.
(FAVQM)/ Europcar Egypt
Fleet Assessment and Vendors Qualification Manager
Job Description:
• Europcar Station Managers for selecting the right vehicles and maintaining them in
good operating condition so that the company can meet its distribution objectives
efficiently and cost-effectively. They have considerable operational experience in
logistics and vehicle maintenance, and use fleet management software to track and
monitor the various aspects of fleet and driver operations.
• Develop daily vehicles reports to be linked with budget plan, discussed with
station managers
• Support communication and coordination between maintenance department
and station managers through the email communications to follow vehicles
repairing process in align with efficient time frames to matching with the high
level quality process and provide sufficient justifications in case of any delayed
• Fine-tune the existing outsources suppliers and add new qualified suppliers,
Dealing on Profitable suppliers rate structure ( Minimum Margin of 25%
percent per operation) , optimize the outsource management between stations
•
• Support station managers in doing high season and low season reservation
plan
• Develop product quality process (check in &out including : paperwork cycle,
training materials to assure smooth and efficient vehicle quality process
• Work closely with station managers to hire, training and audit on concierges
performances are responsible
• Develop Short term supplier contractual agreements covering a convenient
payment terms and clear terms and conditions according to the stations
requirements and securing the margins previously indicated
• Audit on the station utilization of outsource cars and establish outsource
ordering cycle, act as an interface between finance and outsource supplier
• Audit on the station products in terms of check vehicles availability and
concierges performance.
Station Manager
Job Description:

3. • Managers are responsible for registering and licensing each vehicle, and ensuring that
licenses are always up to date. They maintain vehicle service and inspection records to
ensure compliance with manufacturers' servicing schedules or leasing companies’
maintenance requirements. Managers must also maintain records to demonstrate that
their fleet operations comply with state laws and the requirements of Transportation,
Safety and Health Administration Environmental Protection Agency
• To maintain vehicles in peak operating condition, Station managers set up scheduling
programs. They may manage an internal parts and service department, or they may
appoint an independent service center and parts supplier to handle the work. To
minimize downtime, managers negotiate strict servicing time limits and negotiate
priority repair schedules with service centers. Regular servicing ensures that vehicles
are available for the maximum period to earn revenue and maintain customer delivery
schedules. It also helps to reduce costs through greater fuel efficiency.
• Poor driver behavior can influence fleet fuel and maintenance costs. Station managers
are increasingly taking advantage of telematics systems in vehicles that enable them
to continuously monitor aspects of driver behavior, such as speeding, excessive
braking and erratic driving. They also use GPS systems to track vehicle locations and
improve traceability in the event of a vehicle theft. GPS systems enable managers to
monitor vehicle progress and take remedial action in case of serious delays to
scheduled deliveries.
• Station managers can use fleet management software to automate the collection and
recording of data that enables them to monitor vehicle performance and costs.
Managers can analyze the data to identify patterns and take remedial action to reduce
costs. Fleet management software also reduces administrative costs by automating the
production of drivers’ time sheets and records required for regulatory compliance.
• Supervise Rental Sales Agents, Return Greeters and Service Agents.
• Resolution of customer service issues directly, by phone or written response in accordance
with company standards
• Coordinate and direct lot movement, review and compile reservation numbers for daily
fleet, rate and rental plans.
• Prepare and review various reports, including location performance, sales, inventory
forecasting, Reservation, rates, overdue and due back, fleet maintenance.
• Recommend or initiate associated actions
• Ensure that each station and facilities are staffed, stocked and up to standards. Maintain a
high Level of Moral and lead by example.
• Perform related responsibilities as required or assigned Have full responsibility for the
branch to Ensure team deliver world class customer service
• Motivate and inspire a team on a daily basis
• Work to achieve sales targets and KPI's
• Demonstrate a passion for developing others as well as yourself
• Performance manage a team to drive sales and service
• Ensure branch is up to date with all back office administration

4. • Work together with the fleet team to ensure you promote Europcar to our customers
It is essential that you understand the challenges of the rental and sales sector, reaching KPI's
and targets and delivering your work to the highest standards.
Europcar Station Managers are responsible for managing individual stations and ensuring the
station delivers excellent levels of customer service while maximizing profitability. Station
Managers develop employees and the business to achieve and exceed station targets, while
controlling fleet, managing employees and costs within agreed budgets.
2) Vantage Egypt for tourism & entertainment Company (Papa Johns).
• From 01/12/2013 until 20/03/2014 working as Area Manager
Job Description:
• Taking responsibility for the business performance of the restaurants.
• Analyzing and planning restaurant sales levels and profitability.
• Organizing marketing activities, such as promotional events and discount schemes.
• Preparing reports at the end of /week, including staff control, food control and sales.
• Creating and executing plans for department sales, profit and staff development.
• Setting budgets and/or agreeing them with senior management.
• Recruiting, training and supervising staff
• agreeing and managing budget
• promoting and marketing the business
• overseeing stock levels
• follow up with Restaurant Managers with ordering supply
• Problem solving
• preparing and presenting staffing/sales reports
• Coordinating the entire operation of the restaurant during scheduled shifts.
• Managing staff and providing them with feedback.
• Responding to customer complaints.
• Ensuring that all employees adhere to the company's uniform standards.
• Recruiting, training and motivating staff.
• Organizing and supervising the shifts of kitchen, waiting and cleaning staff.
• Staff Scheduling, Making the weekly schedule and making sure all the shifts are covered.
They also need to approve requests for days off and decide which staff is going to work the
busy or slow
Shifts.
• Maintaining high standards of quality control, hygiene, and health and safety.
• Checking stock levels and ordering supplies.
• Ensuring Customer satisfaction.
3) Travco Travel Company of Egypt.
• From 01/09/2008 until 14/11/2013 working as
Tourism Account Manager in Scandinavian (Tui Nordic) , Irish & East European
Department at Travco Travel Company of Egypt.
• From 01/12/2006 until 31/08/2008 working as Senior Tour Operator in
Scandinavian (Tui Nordic), Irish & East European Department at Travco Travel
Company of Egypt.

5. • From 01/12/2004 until 30/11/2006 working as a Tour Operator in Scandinavian
(Tui Nordic), Irish & East European Department at Travco Travel Company of
Egypt.
Job Description:
• Responsible for East European market in Scandinavian Department.
• Preparing & signing the contracts for winter & summer seasons & trying to get the best prices.
• Organizing tours follow up of selling optional and ensuring, the equipment’s like the Bus
Driver, dates and the external vouchers.
• Supervising tickets & Confirmation with airport line Office through traffic department.
• Coordinating between the company & the foreign agents.
• Prepare tour guide to leading the Tourists in the Monumental Areas.
• Handling customer billing through using To-pax system & different billing technical tools.
• To make itineraries and quotation. Make bookings at hotels, cruises, restaurants. Make
packages and tours programs. Any other tasks according to the agency policies.
• Sending & following up all contracts we signed to IT department to put in our computer
system.
• Insuring the Customer satisfaction.
4) - (AUTO MAK CAR RENTAL CO)
• From 01/10/2003 until 01/10/2004 worked as
Assistant Leasing Sales Manager in (AUTO MAK CAR RENTAL CO)
Subsidiary of MOHAMED ABDUL MOHSEN AL KHORAFIE GROUP IN KUWAIT.
Job Description:
• Supervise a team of leasing consultants to ensure maximum occupancy of rental units at
all times and high renewal rate. May coordinate promotions to increase number of tenants.
Oversees completion of all necessary paperwork and ensures proper customer service.
May have budgeting and staffing responsibilities. . Familiar with a variety of the field's
concepts, practices, and procedures. Performs a variety of tasks. Leads and directs the
work of others.
• Meeting with vehicle sales managers to plan and implement objectives for achieving sales
and gross profits.
• Overseeing standards for displaying and merchandising both new and used vehicles as well
as reviewing and initializing all promotions before they are finalized.
• Coordinating the appropriate supply of new and used vehicles and ordering/acquiring
vehicle inventory accordingly.
• •Working directly with the sales manager on making recommendations on both short and
long-range advertising plans, sales promotions, staffing needs, lease promotions and
compensation plans.
• Attending to customer complaints, ensuring that a high level of customer satisfaction is
obtained.
• Issuing all demonstration vehicles and ensuring that appropriate dealership records are
maintained.
• Creating the annual dealership sales forecasts by estimating total vehicle sales, gross and
operating profits as well as expenses for the new-and-used sales departments.
• Daily call reports to existing and new Clients conduct periodic visits to all our Clients.
• Keep and maintain excellent records of all rented vehicles, Delivery notes, contract, and
customers’ portfolio.
• Follow up on new orders with dealers, operations, and service Centers.
• Handle all customers’ requests in very professional and courteous manners.

6. • Use all Sales techniques to assure the contractual operations with new orders under
control.
• Follow up on new tenders with Kuwait today.
• Conduct market surveys on weekly basis to assure compatibility of our prices at all times.
• Maintain pleasant personality and well dressing at all times.
• Monitor all movements all rented cars and contracts and keep close audit on the all billing
related issues.
• Liaison with Leasing Manager with all quotations, contracts, any related Sales issues.
• Propose business plan in advance on yearly basis, action plan on quarterly basis, and
zoning plan on weekly basis.
• All reports asked by the Leasing Manager.
• Follow up on billings and the collection of over dues.
• Follow up on traffic fines.
• Follow up on requests for rates.
5) - Radisson Sas Hotel in Kuwait.
From 01/10/2002 until 30/09/2003 worked as Assistant Front Office Manager
From 01/04/1999 until 30/09/2002 worked as G.S.A (Guest Service Agent)
Job Description:
• Provide useful Tourist Feedback, Coaching, directing and appropriate Behaviors to the hotel’s
clients of the Hotel find the requirement performance standards.
• Receiving all Customers’ problems and complaints from customers through the Hotel, suggest
solutions and pass it to Management.
• Monitoring the performance per each Guest service Agent in order to provide the necessary
Enhancement and Standardization.
• Compiling daily, weekly and monthly reports and sending it to Front Office Manager.
• Escalating and pushing problems, solution, which was observed by our customers, after
solving the problem, I make sure that the follow up phase is perfectly done and customer
satisfaction was fully optimized.
• Responsible for solving all customer problems and concerns via telephone.
• Solving customer’s billing and problems through using different billing Technical tools
• Ensuring Customer satisfaction.
6) -Taba Bella Mer Resort
From 01/01/1998 till 30/09/1998 worked as
Receptionist in Taba Bella Mer Resort
Job description:
• Booking rooms, keeping passports to be registered.
• Ensuring the best level of hospitality.
• Answering queries in most professional Manners.
• Ensuring customer satisfaction.
7) - Inter Egypt (Tourist Company)
• From 01/1997 until 12/1997 worked as Tour leader in
Inter Egypt (Tourist Company)
Job Description

7. • Helping the tourist at airlines tickets, arrival reception, departure date Hotel check in, and
check out.
• Organizing Tours, selling optional and ensuring the Equipment’s like the bus driver, dates and
the external vouchers.
• Supervising tickets and confirmation with the Airport line Offices.
• Coordinating between the company and the foreign clients.
• To leading the tourists in the monumental Areas.
• Insuring the customer Satisfaction.
8) - Jasmine Resort
• From 07/1994 until 09/1994 worked as Receptionist at
Jasmine Resort in Hurghada.