Mahindra Logistics is a leading supply chain management company that is part of the Mahindra Group. It provides people transportation solutions through its PTS business unit, which transports over 50,000 employees daily across India using over 4,000 vehicles. The PTS business offers end-to-end managed transportation services, fleet management technologies, and other solutions to clients across various industries like IT, manufacturing, and telecom. It aims to deliver excellent customer service through technology-enabled tracking and monitoring of vehicles and drivers.

1. 0
Mahindra People Transport Solutions
An Introduction

2. 1
Mahindra Logistics, a leading 3PL player, part of the USD 16.9
bn Mahindra Group
Strong parentage
and brand
Group operations span
18 industries and
100+ countries employing
over 2,00,000 people
Group vision for
Mahindra logistics
We are extremely
excited about Mahindra
Logistics as a group
company and envision
it to grow to become a
leading global player
with compelling
service offerings for
all our customers
“
We are committed to
creating innovative
solutions & delivering
excellence in operation
for all our customers.
Our PTS business has
set benchmarks in the
industry for employee
transportation services
and continues to better
its own standards
each day
“
Anand
Mahindra
Chairman,
Mahindra
Group
Pirojshaw
Sarkari
CEO,
Mahindra
Logistics
Group companies
Finan
cial
Servi
ces
FARM EQUIPMENT
AUTOMOTIVE
AFTERMARKET
DEFENSE
2-WHEELERS
Worlds largest Tractor
company in terms of
volumes sold
Market Leader in the
SUV/Pickup segment
Leading Telecom
Services and Software
Exporter
“Amongst Forbes Global
2000 “Most Powerful
Companies in the World”
PARTNERS

3. 2
Strong pan India presence with a turnover of over 2,000 crore
SCM businesses
People transport solution business Strong pan India presence of MPTS business
In-plant stores and line feeding
business at 28 mfg. locations
Over ~25,000 large vehicles
deployed a month
12 offices; only organized
national player
Deploy 4,000+ vehicles per day
Over 5mn square feet of
warehousing space
Over 4,500 drivers and 500+
business partners
Over ~50,000 people experience
our services everyday
200+ operating sites pan India
Jaipur
Delhi
Patna
Kolkata
Chennai
Hyderabad
Coimbatore
Bangalore
Cochin
Mumbai
Pune
Ahmedabad

4. 3
Serving market leaders across our focus sectors
ITES Manufacturing
Telecom
IT
Consulting

5. 4
Our solutions and services
Automated Billing & MIS
End to end
managed
service
1
Fleet
management
2
1
Employee roster
Technology
solutions
3
Route allocation
Vehicle Allocation &
Deployment
Security and
Compliance Check
Vehicle TrackingCustomer feedback
3
Vehicle
Management
System
Tracking
System
Routing
System
Feedback
Management
System
Roster
Management
System
Performance
Management
System
2

6. 5
Solutions offered by Mahindra PTS business
End to End
Managed Service
Fleet
Technology
solutions
Green
Fleet
Corporate
Consumer
Services
VAS
Activity
 Rostering & route allocation
 Security & compliance check
 Vehicle deployment & tracking
 Alert & Feedback management
 Vendor management service
 Automatic MIS & billing
 Small, mid sized vehicles and
SUV’s
 Tempo Travelers and Buses
 App based interactions
 Rostering & routing
 Vehicle deployment & tracking
 MIS and billing
 Alternative fuel vehicles
 Shuttle service for corporate
employees
 Consultancy services
Outcome
 Faster vehicle/route allocation
 Optimized route generation
 Improved vehicle utilization
 Enhanced safety and compliance
 Regular feedback collection
 Real time employee tracking
 Routine performance report
 Fleet for small and large group movement
 Flexible fleet mix deployment
 Optimized Routes & vehicle utilization for
cost efficiency
 Real time tracking for safety
 Analytics dashboards for account managers
 GHG and Carbon footprint management
 Nodal pick up & drop
 Direct payment by employees
 Complete RFP and RFQ management
 Route and fleet optimization
A B

7. 6
Configured to deliver a seamless experience
Tech Enabled Services
Mobile apps for Drivers, Supervisors and
employees to facilitate real time visibility
SOS solutions built into the apps
Daily performance MIS updates
Customer Relationship Mgmt.
Structured periodic reviews of each
account
Dedicated KAMs for national accounts
Issue resolution management through
FMS with time based escalation matrix up
to CEO
Safe and Secure
Tracking of vehicles by control tower with
special focus on trips with females
Dedicated Security and Compliance team
for ensuring vehicle and driver compliance
(mandatory BGC/PV)
Service Quality, Assured
Unique service excellence program (Plus
5) for all operating teams
 A continuous improvement process
based upon end User feedback linked to
incentives
On time, every time
Centralised control tower at city level to
monitor SLAs and ground operations
Business continuity enabled by mobilising
resources from other sites/premium
services
Customer
Centric
Practices

8. 7
A business model that ensures service excellence
Plus 5 –
OPS App
Plus 5 –
Emp App
Plus 5 –
Driver App
In addition to our operational excellence focus, we take care of our human assets –
our Drivers and Partners – through multiple programs around loyalty, health and
overall wellness
Control
Tower
 Central control
tower per city
manned 24 x 7
 Tracking of
each and every
vehicle
 Fleet Mobiliz-
ation for BCP
 Alerts mgmt.
 Vehicle
allocation
 Quality control
using checklists
– Vehicle
Compliance
– Driver
Compliance
 Vehicle
Tracking
 SLA Monitoring
 Remote trip
allocation to
Drivers/
Vehicles
 Panic button
 Trip rating
 Feedback
 Panic button
 Rostering
 Trip/Vehicle
location
tracking

9. 8
Responsible product
development
 Alternative mode of transportation
 Alternative fuel
 New fleet induction
MLL aims to reduce the GHG emissions in its transport operations as part of its sustainability initiatives
An average reduction in GHG Intensity of 10% year on year over the last
three years in our operations
Achievement
Project falcon
 In-house project for operational control and sustainability
 Driver Engagement | Asset Quality Maintenance
 Asset Productivity | Establishing Co2E Baseline
 Vehicle utilization
 Driver and supervisor retention
 Vehicle maintenance
Benefits
Sustainability : Green logistics
 Network optimization
 Load and vehicle optimization
 Waste recycling
Green supply chain
 Energy efficiency
 Paper usage reduction

10. 9
Working to Build a Better Eco-System
Details
BA
engagement
programs
 All BAs are evaluated and assigned a category (Gold,
Silver or Bronze)
 Annual awards for BAs
 Financial, as well as non-financial support is extended
 E.g., investment for new vehicles, loyalty benefits,
discounted deals for Mahindra vehicles, etc.
Driver
welfare
 13,848 hours of training conducted for drivers pan
India
 37 events were conducted wherein 2,329 drivers were
benefited
 Scholarships provided to 64 Driver’s children for 10th
and 12th
 Regular interactions with drivers
Snapshots
 Village Adoption Program – Aware
 Key Focus Areas:
 Infrastructure development
 Healthcare improvement
 Vocational training for improving the
employability of the village youth
 Educational assistance
CSR
Service