This document discusses conducting user experience (UX) benchmarking studies. It begins by outlining the agenda and explaining why companies should run UX benchmarking studies to establish baselines, identify areas for improvement, and track changes over time both internally and against competitors. It provides tips on setting goals and objectives, recruiting appropriate participants, sample sizes needed, and key performance indicators to measure. Finally, it discusses analyzing the data, identifying best practices, and how benchmarking can help build a mature UX organization.
Best Practices for Benchmarking the Website User Experience featuring Measuri...UserZoom
Stand-alone UX research generates a lot of data, but without a comparison to other benchmarks, you're often left wondering how your website stacks up in the real world. One of the best ways to put your task scenarios and metrics into context is to see how you compare against the competition.
To provide a meaningful comparison, UserZoom presents MeasuringU's Jeff Sauro, who will provide Best Practices for Benchmarking the Website User Experience.
View this UserZoom webinar on-demand and discover:
TOP solutions, tools and methodologies for Competitive UX Benchmarking
HOW to track the most important competitive metrics and stand out from the pack
PRACTICAL tips for Competitive UX Benchmarking you won't find anywhere else
Here's how we at Melewi do a UX Audit of existing website, web and mobile apps to improve usability and the product's success, based on your business objectives and the target audience.
Presented at Web Unleashed on September 16-17, 2015 in Toronto, Canada
More info at www.fitc.ca/webu
Measuring UX
with Hira Javed
OVERVIEW
User experience is the sum of a series of interaction. It’s about motivations, expectations, behaviours and attitudes, and that’s hard to quantify. In order to know whether something is working, a signal or an indication of progress is needed, and progress cannot be measured without a clear sense of what success looks like. Metrics are the signals that show whether a UX strategy is working or not. But signals can be ambiguous.
This presentation will focus on going beyond basic metrics for evaluating the impact of UX changes, and identifying effective KPIs for measuring the quality of UX.
OBJECTIVE
To understand the limitations of basic traffic metrics when it comes to measuring UX, and discuss Google’s HEART Framework for a holistic measure of quality UX.
TARGET AUDIENCE
Anyone involved in strategizing and creating user experiences.
FIVE THINGS AUDIENCE MEMBERS WILL LEARN
Challenges with measuring UX
Limitations of basic traffic metrics
Characteristics of effective UX KPIs
Google’s HEART Framework for measuring the quality of UX
Applying the HEART Framework
Acceptance and evaluation criteria is the first Technique from BABOK 3.0. I tried to put this concept so simple to understand, stick to this space for material
Working with frog's UX experts, Melinda curated, collated and edited the GE User Experience Playbook for all those charged with designing GE products and services.
Best Practices for Benchmarking the Website User Experience featuring Measuri...UserZoom
Stand-alone UX research generates a lot of data, but without a comparison to other benchmarks, you're often left wondering how your website stacks up in the real world. One of the best ways to put your task scenarios and metrics into context is to see how you compare against the competition.
To provide a meaningful comparison, UserZoom presents MeasuringU's Jeff Sauro, who will provide Best Practices for Benchmarking the Website User Experience.
View this UserZoom webinar on-demand and discover:
TOP solutions, tools and methodologies for Competitive UX Benchmarking
HOW to track the most important competitive metrics and stand out from the pack
PRACTICAL tips for Competitive UX Benchmarking you won't find anywhere else
Here's how we at Melewi do a UX Audit of existing website, web and mobile apps to improve usability and the product's success, based on your business objectives and the target audience.
Presented at Web Unleashed on September 16-17, 2015 in Toronto, Canada
More info at www.fitc.ca/webu
Measuring UX
with Hira Javed
OVERVIEW
User experience is the sum of a series of interaction. It’s about motivations, expectations, behaviours and attitudes, and that’s hard to quantify. In order to know whether something is working, a signal or an indication of progress is needed, and progress cannot be measured without a clear sense of what success looks like. Metrics are the signals that show whether a UX strategy is working or not. But signals can be ambiguous.
This presentation will focus on going beyond basic metrics for evaluating the impact of UX changes, and identifying effective KPIs for measuring the quality of UX.
OBJECTIVE
To understand the limitations of basic traffic metrics when it comes to measuring UX, and discuss Google’s HEART Framework for a holistic measure of quality UX.
TARGET AUDIENCE
Anyone involved in strategizing and creating user experiences.
FIVE THINGS AUDIENCE MEMBERS WILL LEARN
Challenges with measuring UX
Limitations of basic traffic metrics
Characteristics of effective UX KPIs
Google’s HEART Framework for measuring the quality of UX
Applying the HEART Framework
Acceptance and evaluation criteria is the first Technique from BABOK 3.0. I tried to put this concept so simple to understand, stick to this space for material
Working with frog's UX experts, Melinda curated, collated and edited the GE User Experience Playbook for all those charged with designing GE products and services.
Make User Experience Part of The KPI Conversation With Universal MeasuresUserZoom
Join Dr. Andrea Peer and learn:
-How Universal Measures makes tangible the abstract concept of experience for your organization
-How practitioners can make experience a critical KPI for their organization
-Ways to establish experience score goals for all lines of business
-The benefits Universal Measures brings to executives and stakeholders
Journey Maps are a popular and important method in customer and user experience optimization. Here are some best practices for creating Journey Maps that will be effective in transforming your customer’s experience. The infographic discusses:
-What journey maps are and why create them
-The high-level steps to create a customer journey map
-The essentials of effective customer journey maps
-The different types of journey maps (ex: Customer Lifecycle, Service Blueprint)
-An example customer journey.
Good designing is also an act of communication between the user and designer and the user. Gets here all the important tips and techniques of user experience design by our expert.
User stories are supposed to reflect the ‘human’ side of the IT. The should be easy to understand and not too technical. Ok, but what should happen when you’re asked to prepare user stories for strictly technical projects/products?
Outline
Understanding target audiences
Understanding scope
Use or not to use user stories -> scope management
Fitting the requirements to ‘user stories’ oriented tools
Why should you hear this talk? How to deal with technical User Stories in Scrum? Is it possible to write good technical User Story? Find out during my talk!
The subscription business model is a business model in which a customer incurs a recurring cost at regular interims for access to a product. The model was spearheaded by distributors of books and periodicals in the seventeenth century and is presently utilised by numerous businesses and websites.
The slides give a basic understanding of the Subscription Business Model, and the key metrics which are involved with it. It also contains a case study of Netflix, which uses this Business Model, and it's related metrics.
La Transformación Digital es un esfuerzo integral, que requiere un cambio de mentalidad en toda la organización, y que
puede ser desplegado en 4 ejes rectores.
Market research is an essential process for any business looking to understand its target market and make informed decisions about its products, services, and marketing strategies. In this article, we will take a closer look at market research, including what it is, why it is important, and the various methods and techniques used to conduct it.
Not all companies are willing to invest in in-house UX research teams, while others use research vendors to expand the volume of research that can be conducted. Using outside vendors can help manage the ebb and flow of work, expanding and contracting as needed. However, managing vendors isn’t always an easy task. This session will provide tools and tips on finding the right vendor partners, and how to ensure you are setting up your organization and your vendor for success.
From Product Vision to Story Map - Lean / Agile Product shapingJérôme Kehrli
A lot of Software Engineering projects fail for a lack of shared vision due to poor communication among people involved in the project.
A sound maintenance of the product backlog can only be achieved if all the people have a good understanding of what they have to do (common vision).
Roman Pichler, in a post originally written in Jul 16 2012, has proposed a really interesting approach: use various canvas to create and share product vision and product backlog creation and refinement.
This presentation is a drive through these various boards and canvas that should be designed in prior to any product development: the Product Vision, the Lean Canvas, The Product Definition and the Story Map.
Creating Your Dashboard & Universal Measures with Userzoom – The Deep-Dive Ho...UserZoom
Dr. Peer covers how experienced practitioners can accomplish bringing Universal Measures to their organizations by creating their eXperience Score, determine their story, and crafting their executive dashboard and product scorecards.
Alfonso de la Nuez's talk, "How to conduct global UX benchmarking", at BigDesign event, about what, why, and how to conduct website user experience & usability benchmarking.
Make User Experience Part of The KPI Conversation With Universal MeasuresUserZoom
Join Dr. Andrea Peer and learn:
-How Universal Measures makes tangible the abstract concept of experience for your organization
-How practitioners can make experience a critical KPI for their organization
-Ways to establish experience score goals for all lines of business
-The benefits Universal Measures brings to executives and stakeholders
Journey Maps are a popular and important method in customer and user experience optimization. Here are some best practices for creating Journey Maps that will be effective in transforming your customer’s experience. The infographic discusses:
-What journey maps are and why create them
-The high-level steps to create a customer journey map
-The essentials of effective customer journey maps
-The different types of journey maps (ex: Customer Lifecycle, Service Blueprint)
-An example customer journey.
Good designing is also an act of communication between the user and designer and the user. Gets here all the important tips and techniques of user experience design by our expert.
User stories are supposed to reflect the ‘human’ side of the IT. The should be easy to understand and not too technical. Ok, but what should happen when you’re asked to prepare user stories for strictly technical projects/products?
Outline
Understanding target audiences
Understanding scope
Use or not to use user stories -> scope management
Fitting the requirements to ‘user stories’ oriented tools
Why should you hear this talk? How to deal with technical User Stories in Scrum? Is it possible to write good technical User Story? Find out during my talk!
The subscription business model is a business model in which a customer incurs a recurring cost at regular interims for access to a product. The model was spearheaded by distributors of books and periodicals in the seventeenth century and is presently utilised by numerous businesses and websites.
The slides give a basic understanding of the Subscription Business Model, and the key metrics which are involved with it. It also contains a case study of Netflix, which uses this Business Model, and it's related metrics.
La Transformación Digital es un esfuerzo integral, que requiere un cambio de mentalidad en toda la organización, y que
puede ser desplegado en 4 ejes rectores.
Market research is an essential process for any business looking to understand its target market and make informed decisions about its products, services, and marketing strategies. In this article, we will take a closer look at market research, including what it is, why it is important, and the various methods and techniques used to conduct it.
Not all companies are willing to invest in in-house UX research teams, while others use research vendors to expand the volume of research that can be conducted. Using outside vendors can help manage the ebb and flow of work, expanding and contracting as needed. However, managing vendors isn’t always an easy task. This session will provide tools and tips on finding the right vendor partners, and how to ensure you are setting up your organization and your vendor for success.
From Product Vision to Story Map - Lean / Agile Product shapingJérôme Kehrli
A lot of Software Engineering projects fail for a lack of shared vision due to poor communication among people involved in the project.
A sound maintenance of the product backlog can only be achieved if all the people have a good understanding of what they have to do (common vision).
Roman Pichler, in a post originally written in Jul 16 2012, has proposed a really interesting approach: use various canvas to create and share product vision and product backlog creation and refinement.
This presentation is a drive through these various boards and canvas that should be designed in prior to any product development: the Product Vision, the Lean Canvas, The Product Definition and the Story Map.
Creating Your Dashboard & Universal Measures with Userzoom – The Deep-Dive Ho...UserZoom
Dr. Peer covers how experienced practitioners can accomplish bringing Universal Measures to their organizations by creating their eXperience Score, determine their story, and crafting their executive dashboard and product scorecards.
Alfonso de la Nuez's talk, "How to conduct global UX benchmarking", at BigDesign event, about what, why, and how to conduct website user experience & usability benchmarking.
MEASURING THE BUSINESS IMPACT OF LEARNING: WHAT WE’VE LEARNEDHuman Capital Media
The ‘Measuring the Business Impact of Learning’ benchmarking survey, conducted by LEO Learning and Watershed (on behalf of Learning Technologies Group) is entering its fourth year. With the survey launching on November 1st and closing on December 13th, LEO Learning and Watershed are holding a webinar to reflect on the results so far, plus discuss how organizations they’re working with have overcome the barriers in measurement planning and implementation. The insights are drawn from their group experience working with a range of clients in this field and should be valuable for anyone who wants to get going in learning analytics and sustainable business impact assessment.
Join your hosts as they cover the state of the world of measurement, and you’ll receive:
An understanding of how well-known organizations have overcome the barriers in measurement planning and implementation.
Real-world examples of how to get management buy-in, designing for data, building data ecosystems, implementing a learning analytics strategy and more.
The opportunity to take this years ‘Measuring the Business Impact of Learning’ survey, and see the results coming in live!
Learn how to use prototyping and usability testing as a means to validate proposed functionality and designs before you invest in development. SOMETIMES there is a huge disconnect between the people who make a product and the people who use it. Usability testing is vital to uncovering the areas where these disconnects happen. In this symposium you will learn the steps to conduct a successful usability test. This includes tips and real life examples on how to plan the tests, recruit users, facilitate the sessions, analyze the data, and communicate the results.
It is possible for a product to pass quality assurance tests and acceptance testing without being user-friendly. It is also too easy for those of us who build digital products to make assumptions about what our users need. As a design thinker, I strive to bring the authentic voices of complex audiences into the product lifecycle through pragmatic research.
A sound design research process not only shapes digital products to be more usable, it also adds value to drive engagement.
Slides from the session "Why Usability Should Never Come First and the Importance of Front-End Design" by David Rondeau and Traci Lepore from InContext Enterprises.
UserZoom Webinar: How to Conduct Web Customer Experience BenchmarkingUserZoom
You can't manage what you can't measure, so... How do you actually measure user experience?
In this webinar we covered what, why, and how to conduct website user experience & usability benchmarking. We discussed how to effectively measure the quality of a website's user experience across various competitors, within one industry, across time, using an online quantitative research methodology commonly referred to as "unmoderated remote usability testing."
User Research: The Superpower Behind Experimentation Programs | VWO WebinarsVWO
User research is often a side-lined activity within the experimentation space, but it’s crucial for keeping your testing velocity up and your win rates high.
Many experimentation and optimization teams fail to make this connection due to a lack of time, resources, knowledge or the siloed structure of their organization.
In this talk, Chris will take you through some practical examples of how user research can drive the quantity of ideas, their quality, and originality, which in turn leads to a much more successful overall experimentation program.
Usability testing (or user testing) involves measuring the ease with which users can complete common tasks on your website. The results of the analysis are a huge eye-opener and their implementation often leads to:
Increased sales and task completion and a high rate of return site visitors
A greatly improved understanding of your customers’ needs
A significant reduction in call centre enquiries
A much more user-focused in-house development team Source: http://www.wbcsoftwarelab.com/wbcblog/read-basics-of-usability-testing
This will be presented at the Optimizely's San Francisco User Group session on Oct 4th. As with any program, an A/B Testing Practice also follows a specific maturity curve. Since it is much more complex and spans across various domains and business units, it begins with a "Sell" phase focused on getting buy-in from various stakeholders but with a specific focus on Engineering & QA, followed by "Scale" phase with focus on building team, efficiency and program and then on to "Expand" phase focused on wider scope/complex tests and strengthen the platform, over to the "Deepen" phase where the focus is to ingrain testing within the company's DNA, i.e., within the backend/algorithms, cross pollinate learning and testing across various business units. The final phase is the "Sustain" phase where Algorithmic Test Management takes over Testing, and Testing is productized as a Value Add service for monetization and brand captial creation. We will walk the audience through our own journey so far along the maturity curve, the lessons learnt along the way, the challenges and what worked for us. The session will be rounded up with a working session with the audience on their own journey, lessons and advice for others.
Conversion Optimization Framework to Build Sustainable and Repeat GrowthTushar Purohit
The goal of the this presentation on Conversion optimization Framework is to remove the guesswork from the conversion optimization process. It provides comprehensive analysis to anyone interested in optimization with a specific methodology to produce consistent results.
Similar to Moving the Needle with UX Benchmarking (20)
Retail UX in 2020: How to stay on top of changing customer behaviorsUserZoom
The Retail landscape is changing. Customer needs and behaviors have shifted at a pace and scale we’ve never seen before, and continue to shape the way we respond.
Due to the pandemic, Retailers have had to rethink operations, supply chains and the entire digital experience.
In this webinar, UX leaders from IKEA Retail, Ingka Group (one of the world’s largest furniture retailers) and Sainsbury's (one of the UK’s biggest supermarkets) will offer insight into how UX research is helping them to stay on top of changing customer habits and behaviors.
You’ll also discover:
-How the current pandemic is changing Retail and the digital experiences and expectations of its customers
-How UX leaders from Retailers like IKEA and Sainsbury’s leverage UX research to adapt to these changes and what we can learn from them
-What you can do to improve UX research delivery and efficiency in a time of economic uncertainty
[Webinar] Transitioning to Remote ResearchUserZoom
Transitioning UX research from in-person to remote is now a necessity, and those who have never conducted remote research are looking for guidance on how to successfully make the change.
In this webinar, we'll give you the tools you need to successfully design and conduct remote research studies.
Discover:
Best practices for planning remote studies
How to recruit remote participants
Tips for getting feedback from users in their natural setting
As user needs change and adapt to the new normal, companies must look to gather the crucial insights they need to meet them. Remote research is the key.
Moderated vs Unmoderated Research: It’s time to say ELMO (Enough, let’s move ...UserZoom
Does this sound familiar? Researchers sitting around a meeting table arguing about which methods to use, especially when it comes to unmoderated remote testing vs moderated? Usually without any empirical data?
In this webinar we'll give you the power of data to say "ELMO!" (Enough, let’s move on!) and end the argument once and for all.
We collected this data by conducting 10 moderated and 10 unmoderated remote sessions across six tasks on Patagonia.com, in order to show how moderated and unmoderated remote studies compare in terms of the number and severity of usability issues surfaced.
Register for this upcoming webinar and discover the theoretical and actual strengths and weaknesses of various user research methods to stop the argument before it even begins.
Exploring UX in the Enterprise: The Industry’s Hottest Trends & Insights from...UserZoom
Exploring UX in the Enterprise: The Industry’s Hottest Trends & Insights from 2019
This webinar covers:
–The top four challenges that UX teams are facing as well as our recommendations on how to alleviate or overcome them
–What hundreds of experience professionals at some of the largest organizations on the planet said about Challenges & Trends, UX in the C-Suite, UX in the Organization, and Methodologies & Tools
–How the state of UX in the enterprise has changed since 2018 and what this means looking ahead to 2020
For more UX resources, head to https://www.userzoom.com/resource-center/
How to Work Collaboratively on the User ExperienceUserZoom
Democratising UX: how to spread user research education and insights throughout your organisation
With demand for UX insights within organisations outstripping the capacity of UX teams to deliver research, there is a growing need for greater UX knowledge and capability across different functions within businesses. But how do you spread user research beyond the walls of your UX research team? What is the value of everyone having access to UX insights—or having the ability to run research themselves?
On 26th March, we gathered a range of speakers to share their successes, challenges and expert advice around democratising UX. Learn from a variety of different perspectives on the topic, and have the opportunity to share your own experiences with the community.
In this presentation, Paul Boag talks about how to work collaboratively on the user experience.
Democratising UX: how to spread user research education and insights throughout your organisation
With demand for UX insights within organisations outstripping the capacity of UX teams to deliver research, there is a growing need for greater UX knowledge and capability across different functions within businesses. But how do you spread user research beyond the walls of your UX research team? What is the value of everyone having access to UX insights—or having the ability to run research themselves?
On 26th March, we gathered a range of speakers to share their successes, challenges and expert advice around democratising UX. Learn from a variety of different perspectives on the topic, and have the opportunity to share your own experiences with the community.
In this presentation, AutoTrader's James Barley talks about UX research for the masses.
Democratising UX: how to spread user research education and insights throughout your organisation
With demand for UX insights within organisations outstripping the capacity of UX teams to deliver research, there is a growing need for greater UX knowledge and capability across different functions within businesses. But how do you spread user research beyond the walls of your UX research team? What is the value of everyone having access to UX insights—or having the ability to run research themselves?
On 26th March, we gathered a range of speakers to share their successes, challenges and expert advice around democratising UX. Learn from a variety of different perspectives on the topic, and have the opportunity to share your own experiences with the community.
In this presentation, Flixbus' Katja Borchert and Pietro Romeo talks about democratising research not by guessing, but testing and empowering others.
Sharing the Love: Democratising Research at MoneySuperMarketUserZoom
Democratising UX: how to spread user research education and insights throughout your organisation
With demand for UX insights within organisations outstripping the capacity of UX teams to deliver research, there is a growing need for greater UX knowledge and capability across different functions within businesses. But how do you spread user research beyond the walls of your UX research team? What is the value of everyone having access to UX insights—or having the ability to run research themselves?
On 26th March, we gathered a range of speakers to share their successes, challenges and expert advice around democratising UX. Learn from a variety of different perspectives on the topic, and have the opportunity to share your own experiences with the community.
In this presentation, MoneySuperMarket's Louise Rowlands talks about sharing the love, democratising research at MoneySuperMarket.
Democratising UX: how to spread user research education and insights throughout your organisation
With demand for UX insights within organisations outstripping the capacity of UX teams to deliver research, there is a growing need for greater UX knowledge and capability across different functions within businesses. But how do you spread user research beyond the walls of your UX research team? What is the value of everyone having access to UX insights—or having the ability to run research themselves?
On 26th March, we gathered a range of speakers to share their successes, challenges and expert advice around democratising UX. Learn from a variety of different perspectives on the topic, and have the opportunity to share your own experiences with the community.
In this presentation, Booking.com's Soma Ray and Stephanie Agotborde talks about making research a UX team sport and addressing user needs at speed and scale.
Democratising UX: how to spread user research education and insights throughout your organisation
With demand for UX insights within organisations outstripping the capacity of UX teams to deliver research, there is a growing need for greater UX knowledge and capability across different functions within businesses. But how do you spread user research beyond the walls of your UX research team? What is the value of everyone having access to UX insights—or having the ability to run research themselves?
On 26th March, we gathered a range of speakers to share their successes, challenges and expert advice around democratising UX. Learn from a variety of different perspectives on the topic, and have the opportunity to share your own experiences with the community.
Lee Duddell educates the audience on 'Common Mistakes Rookies Make When Testing (and How to Overcome Them)’.
Democratising UX: how to spread user research education and insights throughout your organisation
With demand for UX insights within organisations outstripping the capacity of UX teams to deliver research, there is a growing need for greater UX knowledge and capability across different functions within businesses. But how do you spread user research beyond the walls of your UX research team? What is the value of everyone having access to UX insights—or having the ability to run research themselves?
On 26th March, we gathered a range of speakers to share their successes, challenges and expert advice around democratising UX. Learn from a variety of different perspectives on the topic, and have the opportunity to share your own experiences with the community.
In this presentation, Alfonso de la Nuez delivers the opening keynote address ‘Why & How to Democratize UX Research’.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
Building better applications for business users with SAP Fiori.
• What is SAP Fiori and why it matters to you
• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
Le nuove frontiere dell'AI nell'RPA con UiPath Autopilot™UiPathCommunity
In questo evento online gratuito, organizzato dalla Community Italiana di UiPath, potrai esplorare le nuove funzionalità di Autopilot, il tool che integra l'Intelligenza Artificiale nei processi di sviluppo e utilizzo delle Automazioni.
📕 Vedremo insieme alcuni esempi dell'utilizzo di Autopilot in diversi tool della Suite UiPath:
Autopilot per Studio Web
Autopilot per Studio
Autopilot per Apps
Clipboard AI
GenAI applicata alla Document Understanding
👨🏫👨💻 Speakers:
Stefano Negro, UiPath MVPx3, RPA Tech Lead @ BSP Consultant
Flavio Martinelli, UiPath MVP 2023, Technical Account Manager @UiPath
Andrei Tasca, RPA Solutions Team Lead @NTT Data
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
The Metaverse and AI: how can decision-makers harness the Metaverse for their...Jen Stirrup
The Metaverse is popularized in science fiction, and now it is becoming closer to being a part of our daily lives through the use of social media and shopping companies. How can businesses survive in a world where Artificial Intelligence is becoming the present as well as the future of technology, and how does the Metaverse fit into business strategy when futurist ideas are developing into reality at accelerated rates? How do we do this when our data isn't up to scratch? How can we move towards success with our data so we are set up for the Metaverse when it arrives?
How can you help your company evolve, adapt, and succeed using Artificial Intelligence and the Metaverse to stay ahead of the competition? What are the potential issues, complications, and benefits that these technologies could bring to us and our organizations? In this session, Jen Stirrup will explain how to start thinking about these technologies as an organisation.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
UiPath Test Automation using UiPath Test Suite series, part 4
Moving the Needle with UX Benchmarking
1. Moving the Needle with UX Benchmarking
Dana Bishop, Sr. Director UX Research
2. Quick Housekeeping
• Control panel on the side of your screen if you
have any comments during the presentation
• Time at the end for Q&A
• Today’s webinar will be recorded for future
viewing
• All attendees will receive a copy of the
slides/recording
• Continue the discussion using #uzwebinar
Let’s make sure you’re all set up for the webinar!
3. Agenda
Why run UX benchmarking studies?
Dana Bishop
dbishop@userzoom.com
+1 (866) 599-1550
Expert tips on conducting UX benchmarks
Setting your benchmarking goals & objectives
Analyzing your data - work smarter, not harder!
Why benchmarking is integral for UX maturity
5. Benchmarking creates a baseline for
understanding the current user
experience on your website or app
6. Tip: Include survey questions to help keep abreast of changes in usage, needs, and expectations of your users.
ü The first run provides a baseline to measure against in the future.
ü Helps deliver insights and establish goals to guide you where to focus efforts to improve and
optimize the user experience.
ü However, once is not enough! Keep testing to track how the experience changes over time.
o At regular intervals (e.g. annually, bi-annually, or quarterly).
o Retest after rolling out major updates or redesigns.
ü Compare how design iterations impact the user experience.
ü Track and measure changes in KPIs and other metrics over time, and what’s driving those changes.
Internal UX Benchmarking
The benefits of a longitudinal benchmark program for your digital properties
7. Example Longitudinal Scorecard: Task Success
Task success rate improves significantly month-over-month
81.1
77.3
82.3
76.6
77.2
81.2
40
50
60
70
80
90
100
Oct-16 Nov Dec Jan Feb Mar Apr May June July Aug Sept Oct-17
Task 1 Task 2 Task 3
Differences of approximately +/- 12% is significant at the 90% confidence
level
Significant
improvement
8. Example Month-over-Month Improvement: Details
How many steps are involved and where you are in process was much easier to understand in the redesign,
compared to the previous “tabbed” design
Tabs did not make steps/ process clear
Redesigned booking process makes it easier
to navigate site and complete booking
successfully; steps clearly laid out
September 2017
= Statistically
meaningful difference
Benchmark Metrics 9/17 10/17
Booking Ease 64% 83%
Clarity of Navigation/ Steps 60% 75%
Task Success 63% 77%
October 2017
9. Example Pre-to-Post Measures
Positive Brand Perception drops 35% after using site: BCBS Massachusetts did not meet user’s expectations
68%
64% 62%
75%
70%
46% 46%
40%
Texas New Jersey California Massachusetts
Selected 6-7 on 7-point scale where 1 = Negative and 7 = Positive
What is your perception of [SITE]?
10. Don’t miss out on the many
benefits of expanding your testing
universe to include your
competitors
11. Competitive UX Benchmarking
ü Competitive benchmarking provides valuable measurements of how you perform relative to your
competitors.
ü Competitive analysis offers a way to interpret your usability standing, feature set, and more, in your
industry.
ü Benchmarking your competitors gives you the added benefit of learning from their successes and
failures; gaining insight into what they’re doing that works, what doesn’t work, and why.
ü Identify best-in-class examples to emulate.
Why benchmark your competitors too?
Tip: Which competitors should you include? The ones you look at and discuss the most, the ones you
feel you’re falling behind, and the ones that you think you can learn the most from.
12. Learning From Your Competitors’ Successes and Failures
Task Ease: Wells Fargo fared significantly worse for ease of finding a branch
82%
78%
66%
60%
Bank of America Chase Citibank Wells Fargo
* Selected 6-7 on a 7-point scale where 1 = Very difficult and 7 = Very easy
13. Learning From Your Competitors
Find a Branch: Top Problems and Frustrations – Wells Fargo
18%
16%
14%
14%
12%
8%
6%
6%
2%
4%
56%
Unclear if location had a physical branch
Difficult to know where to ’start’ looking for this
information
Text was too small / difficult to read
Information on the site was confusing / unclear
Too many clicks required to find information
Information was not where I expected it to be
Site was slow
Too much scrolling to find information
Encountered errors / technical issues
Other, please specify
I did not encounter any problems or frustrations
n=50
14. Learning From Your Competitors
Wells Fargo had the highest Non-Success rate of all sites for this task at 62%
Of those who were not successful:
• 42% used incomplete address information in the locator tool
• 26% chose a location without a physical branch
Sample Video (uses correct address, but confused by results)
Participant ID 130:
“…It says Union Trust. Is that the name of the bank? I’m confused.”
15. Take the time up front to carefully
identify the purpose of the
research
16. Setting Your Research Goals & Objectives
STAY FOCUSED
Don’t set too many goals or
ask questions that are not
directly tied back to helping
answer your top questions.
ROADMAP
Collect the data you need to
assist in making sound
decisions.
KNOWN PROBELMS
Address problems you or your
customers have already
identified.
YOUR HYPOTHESIS
Design your tasks and questions to get the
answer you need to confirm or refute your
hypothesis.
INDUSTRY BEST
PRACTICE
DEFINE
Be clear and specific when you
establish your benchmarking goals.
Identify the questions, concerns, areas of interest, and purpose of the research.
Understand business concerns; and review previous research and knowledge.
18. Your Participants
ü Recruit participants who match your demographics (or better yet personas, if you have them).
ü Create a screener survey that will qualify participants based on your pre-defined criteria (e.g., age,
previous experience, or other demographics, traits, or attitudes).
ü Use the same screener each time you run your benchmarking study. Consistency is imperative to
yield reliable longitudinal data.
Existing customers and/or intended target audience.
Tip: Keep the proportions even across all competitors. Otherwise, your competitive data will be skewed.
19. How Many Participants?
ü Need samples large enough to make projections to the population.
ü A “significant” difference is one that we are confident we didn’t find by chance alone.
ü Confidence increases with sample size and the accuracy of our measures.
ü For quantitative benchmarking studies, as a rule of thumb, sample sizes of 50n or more are
recommended.
ü An additional consideration is the inclusion of multiple segments or groups. If you are going to run
any segmentation analysis (comparing two or more different groups) you will need to increase your
sample size accordingly.
Benchmarking studies require a larger sample size to get statistically significant and sound
results.
Tip: Because of the large sample size, these studies require more time in the field.
20. We know that finding the “right”
participants matters
21. UserZoom’s Intelligent Sourcing Engine
Tip: Leverage our Intelligent Sourcing Engine, IntelliZoom, for access to over 120 million
users worldwide. Now with instant, automated access to over 28 million of them for User
Videos in hours.
Our Participants Your Participants
Intelligent Sourcing Engine
Invitation Links
120
MILLION+
UNLIMI
TED
and FREE
UserZoom
Panel
Unique URLs
22. Or Invite Your Own
Our Participants Your Participants
Intelligent Sourcing Engine
Invitation Links
120
MILLION+
NO LIMITS
FREE
Email QR Code Mobile Intercepts Web Intercepts Private Panel Social Sites
Unique URLs
23. Designing a benchmarking study
TAKE YOUR TIME.
DESIGN ONCE, RUN MULTIPLE TIMES.
Tasks should be consistent across all
competitors. Review each site to
confirm all tasks can be completed
across competitors.
CONSISTENCY
Carefully consider the usability
and business metrics you want
to track.
KEY PERFORMANCE INDICATORS (KPIs)
Makes it quick and easy to
design and build your
benchmark, then repeat/ re-
run as needed in the future.
USERZOOM PLATFORM
Include the primary tasks users
do on your site or app.
A Retail benchmark might include:
1. Browse for Product
2. Search for Product
3. Purchase Process
TASKS
24. User Experience Key Performance Indicators (KPIs)
BEHAVIORAL (WHAT THEY DID)
|__| Task Success
|__| Task Time
|__| Page Views, Clicks
|__| Problems & Frustrations
ATTITUDINAL (WHAT THEY SAY)
|__| Usability (Ease Of Use)
|__| Trust & Credibility
|__| Appearance
|__| Loyalty (NPS)
25. Example Competitive Benchmarking KPIs
Out of the sites studied, Citibank had the highest success rate, but the lowest scores on all of the other KPIs. Although
Chase participants had the lowest overall task success rate, users reported that they encountered the fewest
problems or frustrations.
Key Performance Indicators
Bank of America
n=50
Chase
n=50
Citibank
n=50
Wells Fargo
n=50
Task Success 64% 60% 72% 70%
Average Time on Task 2.59 min 2.75 min 4.31 min 2.37 min
Average # of Page Views 4.2 pages 4.3 pages 7.6 pages 3.8 pages
Did not encounter problems or frustrations 44% 62% 34% 38%
Provided just the right amount of information 64% 84% 50% 64%
= highest proportion / fastest time / lowest # of pages = lowest proportion / slowest time / highest # of pages
26. If you took the time up front to
design your study with the data
analysis in mind, then it will be a
breeze
27. 01
Pre-planned analyses.
Know what you will do with
each piece of data you
collect.
02
Comparative analysis of KPIs.
Analyze longitudinal changes and
trends.
03
Include qualitative feedback and
behavioral data to support the
“why” behind the results.
Synthesize findings into insights.
04
Identify best-in-class examples.
Think through implications,
recommendations, and next steps.
Data
Analysis
Analysis Rule #1: Work smarter, not harder!
28. Single UX Score
Score = Avg of top 2 box % (all 4 measures) & Task Success % (all tasks). Then converted to
Index scale.
Behavior Attitudes
Usability
Trust
Appearance
NPS (Loyalty)
Task Success
29. Example Single UX Score: Healthcare Insurance
48%
56%
63%
76%
Massachusetts
New Jersey
California
Texas
GreatGoodAveragePoorVery Poor
30. Get the complete story behind your users’ experiences
UX METRICS
Automate the collection of data across large,
statistically significant representative
populations to measure the user experience.
USER VIDEOS
Capture video and screen recordings of users as
they walk you through their experience with your
website or app.
31. Get the complete story behind your users’ experiences
HEATMAPS & CLICKSTREAMS
Capture video and screen recordings of users
as they walk you through their experience
with your website or app.
NPS & RATINGS
Automate the collection of data across large,
statistically significant representative populations
to measure the user experience.
32. Building a Mature UX Organization
UX Resources and
Techniques
Timing of UX
Involvement
Leadership and
Company Culture
33. Building a Mature UX Organization
ü Leadership understands the value and necessity of UX from a business
perspective.
ü Valued and respected in the company culture.
ü UX processes are connected and integrated with other corporate processes
that enable individuals to work together to create the user experience of the
product(s).
ü UX is integrated into every stage.
EXCEPTIONAL
ADOPTING &
GROWTH
ü In house and/or ability to bring in UX expertise quickly as
needed.
ü Use of appropriate techniques and deliverables.
ü UX is involved earlier in the process.
BEGINNING
ü Limited UX resources.
ü UX testing is not involved early in the design cycle.
ü Not an integral part of the company culture,
business objectives, or design and development
processes.
Low
High
UX Benchmarking is directly
actionable and helpful for
organizations on both a strategic
and tactical level
34. Walkthrough of UserZoom’s
Research Platform
Upcoming Webinar Part 2:
Designing Impactful UX Benchmark Studies with UserZoom
February 20 @ 8am PST |11am EST
1
2 Single UX Score
Please join us for a deep-dive into how to utilize UserZoom for all your benchmarking needs
Professional Services Team
Expertise
3
4 DIY Benchmarking