SlideShare a Scribd company logo
Hazeltine National Golf Club’s Proven Strategy
that Resulted in Over 150 New Members
Move Beyond Traditional Marketing:
Webinar Recording
Crushing Club Marketing Podcast
Meet the Presenters
Ruth Glaser
Club Marketing Pioneer
Ed Heil
President, StoryTeller
@erheil
today’s
agenda
• History: A Traditional Club
• Building a Marketing Machine
• How You Can Start
• Overcoming Objections
• Q&A
Hazeltine’s Story:
The Background
The Background
• 2010: HNGC coming out of recession and
major capital renovations

• Traditional marketing was ineffective and
unmeasurable

• With limited budget, StoryTeller was hired
in 2012 to generate new member and
catering event leads

• 2013: More new members than any other
year in club history

• 2015: Expanding StoryTeller capabilities
Step to Success
• Content Creation: Blogs, Video Assets

• Created Conversion Opportunities

• Nurtured New Leads with Automated
Emails

• Built a Funnel of Prospects

• Measure Success and Adjust
Benefits & Outcomes
• Long-term approach

• Marketing approach matched with
modern buying behavior

• Measurable results that illustrate real ROI
and cost justification
Putting Inbound
in Motion
Get Started with Inbound
• Know Who You Are (And Who You Are Not)

• Know Who You Are Trying to Attract —
Who Are Your Personas?

• Create Blog and Video Content That
Answers Questions Your Persona Has
About Your Club

• Nurture Your Leads and Keep Them
Captivated

• Measure Your Successes
Who Are You?
Who is Your
Persona?
Content Creation
• Create a Blog

• Basic Understanding of Keywords

• Be Useful and Helpful, Not Promotional

• Consider Video to Bring Prospects to You

• Share Your Stories
Keep the Conversation
Going
• Automated Email Communication for New
Contacts

• Automated Emails to Connect with Annual
Event Clients

• Leverage Existing Content for Typical
Sales Cycle
Measure Your Success
• Create SMART Goals

• Develop Short- and Long-Term Strategies

• Test and Measure Success of Content

• Be Patient, Inbound Marketing Takes
Time
Common Barriers
•We Just Don’t Have Enough Time

•We Are a Small Team/Department

•We Need This To Start Working Right Now

•We Can’t Seem to Rank on Google

•We Don’t Have a Blog

•We Use Clubessential or Foretees
QUESTIONS
THANK YOU
Webinar Recording
QUESTIONS

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Move Beyond Traditional Marketing

  • 1. Hazeltine National Golf Club’s Proven Strategy that Resulted in Over 150 New Members Move Beyond Traditional Marketing:
  • 4. Meet the Presenters Ruth Glaser Club Marketing Pioneer Ed Heil President, StoryTeller @erheil
  • 5. today’s agenda • History: A Traditional Club • Building a Marketing Machine • How You Can Start • Overcoming Objections • Q&A
  • 7. The Background • 2010: HNGC coming out of recession and major capital renovations • Traditional marketing was ineffective and unmeasurable • With limited budget, StoryTeller was hired in 2012 to generate new member and catering event leads • 2013: More new members than any other year in club history • 2015: Expanding StoryTeller capabilities
  • 8. Step to Success • Content Creation: Blogs, Video Assets • Created Conversion Opportunities • Nurtured New Leads with Automated Emails • Built a Funnel of Prospects • Measure Success and Adjust
  • 9. Benefits & Outcomes • Long-term approach • Marketing approach matched with modern buying behavior • Measurable results that illustrate real ROI and cost justification
  • 11. Get Started with Inbound • Know Who You Are (And Who You Are Not) • Know Who You Are Trying to Attract — Who Are Your Personas? • Create Blog and Video Content That Answers Questions Your Persona Has About Your Club • Nurture Your Leads and Keep Them Captivated • Measure Your Successes
  • 14. Content Creation • Create a Blog • Basic Understanding of Keywords • Be Useful and Helpful, Not Promotional • Consider Video to Bring Prospects to You • Share Your Stories
  • 15. Keep the Conversation Going • Automated Email Communication for New Contacts • Automated Emails to Connect with Annual Event Clients • Leverage Existing Content for Typical Sales Cycle
  • 16. Measure Your Success • Create SMART Goals • Develop Short- and Long-Term Strategies • Test and Measure Success of Content • Be Patient, Inbound Marketing Takes Time
  • 17. Common Barriers •We Just Don’t Have Enough Time •We Are a Small Team/Department •We Need This To Start Working Right Now •We Can’t Seem to Rank on Google •We Don’t Have a Blog •We Use Clubessential or Foretees