Carolina Perez is seeking a position as a property manager. She has over 15 years of experience in property management, accounting, bookkeeping, and administrative roles. Her experience includes managing both affordable housing and market rate properties with a combined total of over 2,600 units. She is proficient in various property management software and has a track record of improving occupancy rates, rental revenues, and resident satisfaction.

1. Carolina Perez
2348 Planters Cove Dr
Lawrenceville, GA 30044
caroperez8385@gmail.com
(470) 399-0449
I am an individual who can handle many different duties and responsibilities as part of my career. I am able to
multitask efficiently and juggle all responsibilities which come my way in order to complete my daily duties as
effectively as possible.
Multi-Property Manager
Dedicated and technically skilled business professional with a versatile administrative support skill set
developed through experience as a Leasing Agent, Bookkeeper, Assistant Property Manager, Property
Manager, and Multi-Property Manager, Human Resource and process payroll for employees. Excel in resolving
resident challenges with innovative solutions and improvements proven to increase resident satisfaction,
occupancy, delinquency, and overall improvement to property standards. Offer advanced computer skills in
MS Office Suite, OneSite, Tenant Pro, Rent Roll, Propertyware, Pmpro, Microsoft Word & Internet, Amsi
Management Software, Am-Rent Screening, Yardi,Yardi affordable Excel OutLook, PowerPoint, Publisher,
Resident Data Screening, ATS screening, E-Site. QuickBooks, Blue Moon, and other applications/systems.
On The Job Experience
05/2014- Present Business Manager/ Assistant Manager/Accounting Manager/
Bookkeeping/​Administrative Manager​ at Hammond Residential Group
Duluth, GA 30096 492 Units (Property was sold to new management pending
closing)
BASIC PURPOSE:
Perform duties to assist the Community Director in the operation of assigned property, involving the
processing of new LIHTC leases, lease renewals and recertification, accounting, reporting, resident
services, and retention activity, and achievement of financial goals, working within the limits of
standard or accepted practice.
ESSENTIAL FUNCTIONS:
Responsible for all aspects of leasing and marketing to prospective residents. Prepare invitations to
residents for renewal of leases as expiration approaches, indicating options and changes to terms and
conditions. Make recommendations to Community Director regarding declining renewal of residents
based on history during lease period. Prepare lease renewal documents for residents’ signatures when
notified of renewal intent. Communicate with vacating residents and determine and document reasons
for non-renewal choice. Track records, audit files, and request information from residents and
prospective residents and required sources to meet initial and annual requirements for documentation
of income and related information for certification of rent adjustment.
Follow up to ensure that all required documentation is provided, calculated, and filed in keeping with
requirements. Work with new residents to process documentation prior to move-in. Process signing of
lease and addenda, explain surety bond requirements, provide handbook, explain rules and
regulations, provide resident orientation including walk-through, gate access device and secure rents
and deposits due. Process documentation and maintain related files. Collect and post rents, assessing

2. late fees and issuing late notices as required. Contact residents personally and through written notices
to investigate and resolve delinquency issues.
Set up payment plans as required to collect past due amounts. Send delinquent files to attorney for
eviction in accordance with policy and procedure requirements. Participate in or assist with attorney
stipulation process as directed. Inspect apartment homes upon vacancy to determine compliance with
requirements for deposit refunds or charges to be assessed for damage or condition of unit, or for
early lease termination. Document inspection results and charges and submit deposit disposition for
processing.
Generate and review a wide range of reports to track and resolve outstanding issues relating to rent
payments, rent or sewer/water delinquencies, outstanding service requests, scheduled move-ins and
move-outs, compliance, maintenance status of vacant apartment homes, and operational issues.
Check and respond to emails concerning any range of management issues. Review and audit staff
time cards and investigate and resolve related issues.
Adjust paid time off records, monitor overtime and notify Community Director of unbudgeted
overtime. Process accounts payable. Review invoices received from vendors, validated against
available documentation, code to chart of accounts, post to accounting system and submit for
approval and processing. Respond to resident complaints associated with community issues.
Investigate, resolve, and follow up with residents to ensure satisfaction of concerns.
Assist to implement and execute resident activities including Monster Club, parties, orientations,
training programs, and required resident service functions including job training, HOME seminars,
health fairs, and financial counseling. Assist with staff managerial functions as directed. Respond as
directed for Community Director.
Assign, instruct and direct the work of assigned staff. Provide training and guidance related to
processes, procedures, goal, and standards. Prepare performance evaluation documentation for
assigned staff, review with Community Director and participate in or conduct performance evaluation
meetings with staff.
03/11/2014-05/2015 Assistant Community Director/Accounting Manager/
Administrative Manager/​ Bookkeeping at Concord Management Ltd. Lawrenceville,
GA 324 Units (Property was sold to new management)
BASIC PURPOSE:
Perform duties to assist the Community Director in the operation of assigned property, involving the
processing of new LIHTC leases, lease renewals and recertification, accounting, reporting, resident
services, and retention activity, and achievement of financial goals, working within the limits of
standard or accepted practice.
ESSENTIAL FUNCTIONS:
Responsible for all aspects of leasing and marketing to prospective residents. Prepare invitations to
residents for renewal of leases as expiration approaches, indicating options and changes to terms and
conditions. Make recommendations to Community Director regarding declining renewal of residents
based on history during lease period. Prepare lease renewal documents for residents’ signatures when
notified of renewal intent. Communicate with vacating residents and determine and document reasons
for non-renewal choice. Track records, audit files, and request information from residents and
prospective residents and required sources to meet initial and annual requirements for documentation
of income and related information for certification of rent adjustment.
Follow up to ensure that all required documentation is provided, calculated, and filed in keeping with
requirements. Work with new residents to process documentation prior to move-in. Process signing of
lease and addenda, explain surety bond requirements, provide handbook, explain rules and
regulations, provide resident orientation including walk-through, gate access device and secure rents
and deposits due. Process documentation and maintain related files. Collect and post rents, assessing
late fees and issuing late notices as required. Contact residents personally and through written notices
to investigate and resolve delinquency issues.
Set up payment plans as required to collect past due amounts. Send delinquent files to attorney for
eviction in accordance with policy and procedure requirements. Participate in or assist with attorney
stipulation process as directed. Inspect apartment homes upon vacancy to determine compliance with

3. requirements for deposit refunds or charges to be assessed for damage or condition of unit, or for
early lease termination. Document inspection results and charges and submit deposit disposition for
processing.
Generate and review a wide range of reports to track and resolve outstanding issues relating to rent
payments, rent or sewer/water delinquencies, outstanding service requests, scheduled move-ins and
move-outs, compliance, maintenance status of vacant apartment homes, and operational issues.
Check and respond to emails concerning any range of management issues. Review and audit staff
time cards and investigate and resolve related issues.
Adjust paid time off records, monitor overtime and notify Community Director of unbudgeted
overtime. Process accounts payable. Review invoices received from vendors, validated against
available documentation, code to chart of accounts, post to accounting system and submit for
approval and processing. Respond to resident complaints associated with community issues.
Investigate, resolve, and follow up with residents to ensure satisfaction of concerns.
Assist to implement and execute resident activities including Monster Club, parties, orientations,
training programs, and required resident service functions including job training, HOME seminars,
health fairs, and financial counseling. Assist with staff managerial functions as directed. Respond as
directed for Community Director.
Assign, instruct and direct the work of assigned staff. Provide training and guidance related to
processes, procedures, goal, and standards. Prepare performance evaluation documentation for
assigned staff, review with Community Director and participate in or conduct performance evaluation
meetings with staff.
2009​-​12/2013: Property Manager For Four (4) Properties/ Accounting Manager/ Bookkeeping/
Administrative Manager at Red Door Management, Dallas, Tx
Managed communities and was responsible for administrative duties at corporate office. Increased occupancy
from 25% to 100% within 2 months at lease up community. Community is also at $0 delinquency. Increased
occupancy from 87% to 92% within 2 months at second community. Added a four property to portfolio shortly
after hire. Brought qualified and trustworthy vendors to complete contract work. Assisted maintenance in
organization and prioritization of work requests, make readies, and property repairs. Processed bills for all
four communities. Worked with vendors getting bids to ensure cost effective work. Implemented new and
efficient processes to ensure uniformity and Fair Housing compliance in leasing office. Renewed all month to
month residents. Showed and leased apartments at all communities​.
08/09 - Present: Property Manager/ ​Accounting Manager/ Bookkeeping/ Administrative
Manager​ at Casas Unicas Apts (JP Realty) Dallas,Tx​ ​52 Units
53 unit property. I have firm knowledge of the area and competitive rental properties in my area. As property
manager I recommend marketing programs, special promotions and other advertising strategies to the owner
in order to maximize occupancy and rental rates. As the property manager I am the owner's partner in
maximizing the return on investment of the property through efficient performance of these four functional
areas of responsibility. Marketing and Financial, Tenant and Occupancy, Facility Administration & Risk
Management. The unwelcome task of eviction for violations or non-payment is part of this function also.
3/07 - 08/09: Property Manager/ ​Accounting Manager/ Bookkeeping/ Administrative ​at
Indigo On Forest Apts. (CNC LLC) Dallas, Tx 1100 Units
1300 units. Leasing, understanding the needs of the tenants is important for this function. Getting them to
move in is only the beginning. As a leasing agent I must then respond to their requests, monitor their
activities as regards the lease requirements, collect rent in a timely manner, and continually assess the
tenants' satisfaction as regards the property's amenities versus those of competing rental properties in the
area. I served as information and communication managers for an office, plan and schedule meetings and
appointments; organize and maintain paper and electronic files; manage projects; conduct research; and

4. disseminate information by using the telephone, mail services, Web sites, and e-mail.
08/02 - 03/07: Sales Manager/​Accounting Manager/ Bookkeeping/ Administrative​ at
AutoZone Dallas, Tx
I am responsible for day-to-day in store operations. To ensure that the store is safe and properly maintained,
routinely inspect the inventory, parking facilities, and equipment to determine if repairs or maintenance is
needed. Meet with current customers when handling requests for auto parts or trying to resolve complaints.
Also keeping accurate, up-to-date records of income and expenditures from store operations and submitting
regular expense reports to supervisors and district manager.
05/00 - 06/02 Leasing Agent/Bookkeeping/Assistant Accounting at Green Hills
(SNL Management) Grand Prairie, Tx 62 Units
I showed and leased apartments to prospective tenants, Interviewed prospective tenants and recorded
information to ascertain needs and qualifications. Accompanied prospects to model apartments and discusses
size and layout of rooms, available facilities, such as swimming pool, location of shopping centers, services
available, and terms of lease. Complete lease form or agreement and collect rental deposits. Inspect condition
of premises periodically and arrange for necessary maintenance. Compile listings of available rental property.
Compose newspaper advertisements, contact credit bureau to obtain credit report on prospective tenant.
Education 2002 - 2004 Bryan Adams High School Dallas, Tx​ –
Diploma 2000- 2002 Skyline High School Dallas, Tx
Key Skills
Office Management
Teambuilding & Supervision
Resident Retention & Marketing
Excellent Customer Service &
Communication Skills
Reporting Spreadsheet Creation
Budget Creation/Utilization
Bookkeeping & Payroll
Bilingual- Spanish/English
Knowledge of Yardi, Rent Roll, AMSI,
MRI,OneSite, LRO, OP’s, Microsoft Excel,
Outlook and Word Programs
(Microsoft Certified); Internet Explorer.
Extremely Knowledgeable in
TAA,NAA
Leases, Forms, & Procedures
Property Billing
Maintenance Management
Vendor Relations
Residential Property management:
· ​Overseeing the daily operation of 492 + units property.
· ​Developing and implementing programs to improve community
communication
· ​Preparing, implementing and managing annual budgets and financial plans.
· ​Working knowledge of government programs as they relate to affordable
housing.
· ​Coordinating preventive and routine maintenance staff.
· ​Successful in staying within budget guidelines to achieve the company goals.

5. · ​Effective working independently or as a cooperative team member.
· ​Hands-on experience with contract negotiations.
Management:
· ​Recruiting, interviewing, training and conducting annual performance.
· ​Evaluations of staff.
· ​Creating productive work schedules
· ​Overseeing the implementation of company benchmark policy.
· ​Maintaining positive employee relation.
· ​Supervising a staff of up to 20 + employee.
· ​Effectively delegating
Program Development:
· ​Developing resident programs to add value to community.
· Assisting in the development of programs designed to enrich the lives of youth in the
community.
Resident Relation:
· ​Maintains high level of professionalism to prevent resident dissatisfaction.
· ​Effective working as arbitrator to resolve resident’s complaints and
grievances.
Marketing/Sales/Leasing:
· ​Overseeing and conducting market research and outreach efforts.
· ​Developing effective internal and external marketing strategies.
· ​Coordinating promotional activities
· ​Hands-on experience performing rent-up for rehabbed.
· ​Negotiating renewal prices to maintain high occupancy.
References:
Robert Mcfadden (Co- Worker) (770)572-9051
Jay Richardson (Co-Worker) (770)714-9151