Morgan Larche is an experienced mortgage associate seeking a position as an escrow analyst. She has over 10 years of experience in mortgage servicing, escrow analysis, and customer service. Her background includes roles as an escrow analyst, senior escrow analyst, customer care representative, foreclosure specialist, and escrow assistant. She is proficient in various mortgage servicing software programs and is skilled in problem solving, process improvement, and providing excellent customer service.

1. MORGAN LARCHE
1010 Mellanie Lane, Celina, TX 75009 Cell: 937-286-9395 Mdougliss@gmail.com
PROFESSIONAL SUMMARY
Dedicated and driven mortgage associate w hoexcels in prioritizing w orkload, multitasking and process improvement.
Committed to delivering high quality results w ith little supervision. Energetic, enthusiastic and encouraging employee,
committed to bringing unity and teamw orkw ithin organizationalstructure.
AREAS OF EXPERTISE
 Microsoft Office
 Microsoft Outlook
 MSP/LPS Director
 MSP/Pow er-view
 MSP Passport
 Magnified (EMSP)
 Tax-port
 ECM
 Venture
 ALS
 Sassy/360
 Know ledge link
 Escrow exceptions reporting/resolution
 Strong problem solving skills
 Excellent Customer Focus
 Proven leadership ability
 Excellent w ritten and verbalcommunication skills
 Mortgage Servicing
 Post-closing document review
 Foreclosure experience
 Sharp attention to detail
 Self-motivated
WORK EXPERIENCE
06/2016 to Present Escrow Analyst– Farmers Branch, TX
Rushmore LoanManagement
 Analyzed loans in accordance with applicable RESPA and customer
requirements
 Orders and processes variousexception reportsrelating to escrow accounts
 Processed modification analysis for borrower’s in default
 Processed escrow overagesand issued borrowersrefund checks
 Drafted borrow ercorrespondence relating to various escrow related activity
 Worked closely w ith 3rd
party vendors to insure tax and insurance disbursements
w ere applied accurately and timely
 Update borrow erpayment information in the systemof record based on escrow
analysis results
02/2015 to 07/2016 Senior Escrow Analyst
Capital One Home Loans – Plano, TX
 Searched, delegated and w orked allescrow related tasks in MSP.
 Analyzed loans in accordance with applicable RESPA and customer
requirements.
 Updated borrow er’s payments related to escrow shortagespaid.

2.  Processed escrow overagesand refunded borrowersaccordingly, including
printing & mailing overage checks.
 Worked closely w ith loss mitigation, foreclosure and bankruptcy departments for
escrow modifications regarding modification or bankruptcy agreements.
 Processed “Mockanalysis” for loss mitigation department to assist borrower’sto
prevent foreclosure.
 Chosen to w orkwith BlackKnight Financial Services to develop procedures for
training and execution of mass analysis process for entire escrow portfolio.
 Generated escrow mass analysis reportsfor monthly analysis and w orked
exceptions to correct errors, processing numerous analysis forany given month
required.
 Worked w ith escrow lines of business, including tax and insurance to correct
errors via exception reports. Corrected errorsthough exceptions reporting
through 4 phases of analysis processing for everycoupon month.
 Processed borrower’s request forescrow removal, including removal of MPI, in
accordance with RESPA and lender requirements.
 Generated correspondence to borrowersregarding escrow deletion decisioning.
 Managed borrow er escalations, regarding allescrow related issues to ensure
borrow ersatisfaction in a timely manner.
12/2013 to 02/2015 Customer Care
Capital One Home Loans – Plano, TX
 Provide superior customer care to all mortgage and home equity customers
 Research customer requests concerning ARMLoan questions, escrow, tax and
insurance
 Processed customer payments and requests for payoff statements
 Review transaction history
 Update and maintain the departments visualmanagement board
 Calculate DSI (daily simple interest)
 Integral part of the conversion of allHELOC and Close Ended Equity loans from
ALS to MSP
**Recipient of the Capital One Servicing One Aw ard**
7/2012 to 2/2013 Foreclosure Specialist II
PNC Mortgage – Miamisburg, OH
 Monitor loans fromvarious investors, including FHA, VA, FNMA, FHLMC, Private
and Bank Ow ned throughout the entire foreclosure process
 Communicate w ith attorneys to ensure allrequirements are met to obtain clear
title via various communication methods
 Monitor loans for scheduled sales to ensure sale dates are set according to
guidelines and postpone w hen required
 Review and approve attorney fees forpayment
 Work closely w ith internaland externalcustomers to obtain all required
documents are received and reviewed for proper processing (i.e. Letters of
Intent, Letters of Satisfaction), release of lien, affidavits, ect.
 Verify required documents are properly executed and returned to the attorneys
 Monitor loans that are at risk of falling outside of SLA via multiple reporting
methods
 Established a strong w orking relationship w ith multiple attorneys
10/2010 to 4/2012 Escrow Assistant
First American Mortgage Services – Westlake, TX
 Provide support to the Escrow department by assisting w ith duties relating to
escrow closings
 Opened orders, input closing statements fromthe w orksheet prepared by the
Escrow Officer
 Prepared documents for closing and handled the complete disbursement and
follow up on all escrow transactions
 Communicate requirements and other information to clients including title
exceptions
 Interpret earnest money agreements as they relate to closing and prepare
documents needed for transactions

3.  Review ed loan packages for accuracy prior to submission
 Corrected discrepancies in loan packages and submitted corrected documents to
pre-funding for finalapproval
 Review ed executed closing documents for accuracy and compliance relating to
lender and state requirements
 Contacted borrowersformissing information, signatures, etc.
10/2006 to 04/2011 Building Maintenance Team Lead
City of North Richland Hills – North Richland Hills, TX
 Oversaw and assisted in the maintenance of municipal buildings and resources
 Maintained performance records of city personnelin the Facilities Services
Department
 Ordered, inventoried, managed and distributed operationalstock/supplies for all
city facilities
 Responsible for providing new hire and compliance training
 Recorded and maintained building code certificates
4/1999 to 4/2003 Aircrew Egress Systems Journeymen
United States Air Force
 Preformed maintenance on 77 assigned A/OA-10 Aircraft Advance Concept
Ejection Seats
 (ACES II) egress systemcomponents
 Coordinated maintenance actions w ith maintenance operations controland
expeditors
 Accomplished Time Compliance Technical Orders (TCTO)
 Removed, installed, troubleshot, disassembled, repaired, modified and adjusted
all systemcomponents
 Performed daily functionaltests of components and subsystems using
specialized test equipment
 Documented completed maintenance actions in the Core Automated
Maintenance System and aircraft w orkand discrepancydocuments
 Provided quality maintenance for tw o squadrons of F-16 aircraft, as wellas one
squadron of A/AO-10s while stationed overseas
 100% pass rate on every quality assurance verification inspection
EDUCATION
 Ranger College 1993-1995 – General Education
 Basic Military Training 1999
 Air Education Training Command – Community College of the Air Force