Jennifer Glassburner has over 30 years of experience in the mortgage banking industry, including 20 years of managing operational and production staff. She has expertise in areas such as post closing, loan delivery, investor resolution, servicing, funding, and document control. Glassburner currently works as the Manager of Post Closing at New American Funding, where she oversees 40 employees and ensures compliance with regulations such as TRID and RESPA. Previously, she was the Manager of Investor Resolution and Servicing at Discover Home Loans for over 10 years.

1. Jennifer Glassburner, AMP
16562 Lucia Lane
Huntington Beach, CA 92647
714.812.9259 JennGlass@AOL.com
SUMMARY OF QUALIFICATIONS
An experienced professional with over 30 years of progressive experience in the mortgage banking industry which includes
over 20 years managing and motivating operational and production staff. Established Accredited Mortgage Professional
offered by Mortgage Bankers Association
Key areas of understanding and expertise: Post Closing, Loan Delivery, InvestorResolution, Servicing, Funding, MERS,
CRMS Manager, Document Control, Processing,Strategic Planning, Customer Relations, Problem Solving, Financial
Planning and Business Development. Other areas of knowledge; Underwriting, Compliance and Quality Control.
Strong analytical ability and proven history of high sales. Strong qualifications in developing and implementing teams with
processes to improve productivity that drive growth and increase efficiency. Possess solid leadership, communication and
interpersonal skills to establish rapport with all levels of staff and management.
Have complete and thorough understanding of State and Federal regulations. HUD, RESPA, TILA, QM and TRID
regulations relative to all types of lending instruments and residential lending products,mortgage documents as well as
consumer contracts,on a nationwide basis.
Responsible for providing team leadership & motivation. To ensure departments meeting or exceeds company goals on a
regular basis. Led strategic meetings to meet performances; Task Force, Cash Flow, Warehouse Lines, etc. Proven record
with major investor,#1 turn times with file resolution throughout all other correspondents.
PROFESSIONAL EXPERIENCE
10/2015 – Present New American Funding, Tustin CA
Manager, Post Closing
Ensures Closing Disclosures have met TRID/RESPA Regulations and the Post Consummation CD is sent to borrower with
the allowable timeframe. Ensures that loans in the mortgage servicing portfolio are serviced according to investor
requirements and that accurate accounting and reporting records are maintained. Ensures that all records are controlled in a
centralized imaging systemand that all original documents utilized for servicing and secure. Ensures that all borrower lien
releases are processed timely and accurately.
o Manages 40+ people in the operations of the post-closing disclosure,conditions for servicing and investors
and the document control department
o Maintains accurate records of each investor’s reporting requirements as specified in the servicing
agreements and ensures that changes requested by investors are implemented
o Establishes procedures for post-closing departments and ensures the proper controls are in place
o Established metrics and goals for the closing staff and manages performance to these goals
o Prepares expectations and goals for the post-closing departments
o Managers vendors used in conjunction with departments under management
o All other duties as assigned
8/2004 – 10/2015 Discover Home Loans, Irvine CA
Manager, InvestorResolution & Servicing
Responsible for developing and oversight of the Shipping and InvestorResolution role is to ensure every loan is sold
to the designated Investorand collateral documents are released and transferred from the warehouse lender in a
timely manner. This is achieved through efficient execution of loan salability including the resolution of any
investorconditions or stipulations.
o To sell funded loans on the secondary market within the required time constraints
o Ensure files are within QM/RESPA and TILA guides

2. o Ensure teams QC and Image best quality file to the designated investor.
o Develop and maintain a strong working relationship with investors
o Provide excellent customer service to all whether it’s internal or external customers
o Provide training to team members of ongoing investor guidelines, regulations and compliance.
o Research and resolve any investor concerns and /or conditions expediting the purchase of the loan file.
o Closely monitor reports throughout the process and document frequently with the system
o Review the origination, closing, legal and credit documentation for accuracy for all loan files.
o Understand and apply underwriting guidelines to ensure loans comply with company, investorand
regulatory requirements.
o Perform all duties in accordance with company policies and procedures and all stated and federal
regulations.
o Research and compile information to resolve investordue diligence concerns
o Apply guidelines consistently and in compliance with all state and federal regulations as well as company
policy
o Maintain positive relationships with internal and external customers,including associates,escrow, title
borrowers and investors.
Loan Servicing
Responsible for developing and oversight of the Servicing role to ensure supporting the loan servicing department in
all clerical duties as well as responding to all borrower, third parties, and vendorinquires. Responding to all real
estate tax and insurance inquiries on all loans serviced. Maintain escrow account,performing reconciliations on all
loans that have been sold to investors.Responsible for supporting the loans servicing department in the accurate and
timely processing of all loans payments, collecting payments from borrowers on delinquent loans while providing
appropriate resolution to the borrower.
o To ensure excellence customer service – borrower calls, inquiries, requests for payoff amounts
o To ensure 24 hour turn time on all concerns and request from borrowers, investors,in house members and
third party vendors
o Prepare portfolio reports – delinquencies, concentrations,investoranalyses
o Follow up with delinquent borrowers when nonperformance may require workouts .
o Ensure all procedural changes and members are informed of updates
o Develop subordinates through effective cross-training and performance evaluations/feedback
o Monthly Loss Mitigation Reports updated and sent to appropriate team members
o Receive and update loans in regards to bankruptcy letter from borrowers
o Transfer of claim request with attorneys
o Review servicing detail for upcoming/potential new servicing companies
o Monitor account delinquency
o Issue escrow payment, research missing payments and prepare mortgage payoffs
10/2003 – 07/2004 Ameriquest Mortgage, Anaheim CA
Credit Analyst
Responsible for file review and resolving investorconditions by investorin order to maximize loan salability for the
company. Understand and apply underwriting guidelines to ensure loans comply with company, investorand
regulatory requirements. Perform all duties in accordance with company policies and procedures and all state and
federal regulations.
05/2003 – 08/2003 E*Trade Financial, Huntington Beach CA
Loan Processor
Process all loans that originate in accordance to company policies, procedures, guidelines and applicable state and
federal guidelines.
Monitor the flow of loans through the complete loan submission and approval process
Analyze loan application, preliminary title report, and credit report and determine which supporting documents to
order (e.g., verification of employment, verification of mortgage, payoff demands, subordinations,credit inquiries).
Work with Sales Agent, communicating with external parties as necessary
Process loans in the origination system

3. Complete closing/funding screens in origination systemand complete closing package
Perform Post-Funding Procedures
Set up recording with Title Company and confirm the recording in origination system.
12/2000 – 05/2003 Western Financial Bank, Irvine CA
Commercial Banking/ Customer Service Officer
Client entail: Title and Escrow Company’s, Property Management, Arbitrage and Cash Vault
Responsible of Operations/Cash Management Services for Commercial accounts. Open and maintain commercial
accounts,wire transfers, account analysis and third party vendors. Implementation, installation and training Cash
Management services to internal staff and customers. Writing, maintaining policies and procedures.
6/1999 – 10/2000 Pacific Liberty Bank, Huntington Beach, CA
Assistant Vice President, Operations, Compliance & Security Officer
Responsible for Managing the Operations Area (New Accounts,Customer Service, Teller Line and Wire Room).
Assist customers with identity theft recovery. Reconciles settlement and clearing account.Resolve customer
problems beyond the supervisory level in all operation areas.
Served as Bank Compliance and Security Officer – Responsible for the company policies and procedures are being
followed, and that behavior in the organization meets the company’s Standards of Conduct.
Back up for Loan Servicing Department
Maintained monthly certifications, updating bank policy and procedures.
EDUCATION
AMP (Accredited Mortgage Professional)
MERS Signing Officer