James Miller is seeking a position that allows growth and advancement utilizing his excellent communication, problem-solving, and multi-tasking skills. He has over 15 years of professional experience in customer service, collections, and loan processing roles. His background includes assisting customers in default, facilitating loan modifications and repayment plans, and collecting on delinquent accounts.

1. James E. Miller
1103 ClaremontAve
Norfolk,VA 23507
(757) 383-1040
apostolicprince@gmail.com
OBJECTIVE: Seekinga positionwith a progressive organizationthat will allowme to utilize my
excellentskillsforgrowth and advancement.
Professional
Qualifications:
 Excellentcommunicationskillsboth verballyand written withdiverse populations
 Self-motivated,dependable,loyal andorganized
 Strength in problemsolvingand multi-tasking
 ProficientinWindows98/ME/XP, Outlook, and Word
Professional Experience:
Stewart Title Services(Bankof America) CustomerRelationshipManager Norfolk,VA9/2014-Present
 Customerssingle point of contact throughout defaultand lossmitigation process
 Reviewfinancial documents and packages for accuracy and completenesspriorto submission
to underwriting
 Draft formal and informal repayment plans
 Collectionofdocumentsfor foreclosure prevention
 Presentcustomerswith and educatescustomerson options such as Repayment plans, Special
Forbearance,Modifications,Short Sale,Deedin Lieu and Foreclosure
 Respondto customer,investor,and or other 3rd party inquiries
 Research , prepare,and procure documentation,and analyze requestsinaccordance with
establishedinvestorguidelines
 Monitor loansfor trial paymentreceiptthroughout trial modificationprocess

2. Randstad (Bank of America/Stewart Lending) MilitaryMortgage SpecialistNorfolk
VA 9/2013- 9/2014
 Support and servicingof current and delinquent mortgage loans
 Receive incomingcallsto assistmilitary personnel withcurrent and delinquentmortgage loan
accounts
 Intake and Process of paymentsinto Enterprise Pay by Phone
 Conduct financial interviewstodetermine customereligibilityformodification,shortsale,
deedin lieu,and/or repaymentplan
 Responsible forfacilitatingand implementing trainingmaterial and conductingtraining
classes
 Research and analyze customer requestin accordance with establishedinvestor guidelines
and determine appropriate course of action
 Set concierge appointmentsfor CustomerRelationshipManagerfor customersthat are in
active lossmitigation
Usa Discounters/ Account Liaison NorfolkVA 2/2011-9/ 2013
 Monitor and submit adjustmentsfor postingof payments
 Communicationvia telephone toFirst CitizenBank for allotmentpayments for government
and military personnel
 Callingof customer referencesondelinquentaccounts
 Recoveryand collectionofaccounts that one to three payments past due
 Review accounts to determine eligibilityforrefinancing
 Performskip tracing tasks usingTlo, Accurint, and othersearch methods usinginternet
explorer
 Reviewand verifyinformationand prepseriousdelinquentaccounts that are to be submitted
for further legal action
Loan Care A DivisionOfFNF Servicing/ Account Liaison VirginiaBeach,
VA 2/2009-2/ 2011
 Collectionofpast due mortgages on all stagesof delinquencyinaccording with investorand
clientguidelines

3.  Inboundand outboundcall of current, delinquentmortgage accounts
 Inboundand outboundcalls of mortgage accounts that are in foreclosure and or in active loss
mitigationreview
 Processpayments on current and delinquentmortgage accounts
 Conduct financial interviewstodetermine eligibilityforlossmitigation review
 Educated customer of the process of repaymentplans, forbearance,Short sale,Deed inLieu,
and Foreclosure
 Educated customers on documentsneededforloss mitigationreviewinaccordance with
investorguidelines
Fast Auto and Fast Payday Loans / Loan Processor Norfolk VA 10/2006-2/ 2009
 Collectionofdelinquentpaydayand auto title loans
 Reviewand approve payday and auto tile loan application
 Depositto bank of dailycash transactions
 Evaluate vehiclesto determine value,loaneligibility,andloanamount
 AssistedBranch Manager indaily operation
 Educated customers on termsof contract on payday and auto title loans
 Outbound salescalls to previouscustomers
PortfolioRecoveryAssociates / Account Manager NorfolkVA March 2004-October2006
 Inboundand outbound collectioncallsof delinquentand charge off accounts
 Performskip tracing tasks using, Accurint,and other search methodsusinginternetexplorer
 Reviewof accounts to determine eligibilityofsettlementamount
 Processcheck by phone paymentsand monitorposting
 Assistcollectionrepresentativeswithsecondvoicing
Reviewand prepare delinquentaccountsto be submittedfor furtherlegal action