Sue Long has over 30 years of experience in mortgage operations, auditing, claims management, and records management. She is currently a Compliance Reporting Specialist at Nationstar Mortgage where she ensures regulatory reporting is accurate and timely. Previously she held various roles at Capital One Financial, CTX Mortgage Company, and First Horizon Mortgage where she demonstrated strong communication skills, task management abilities, and a track record of meeting deadlines and objectives.

1. Sue Long
4725 Las Lomas Drive
Mesquite, Texas 75150
(C) 214-986-6940
wslong@att.net
S U M M A R Y
A dedicated and hardworking Mortgage Finance Professional with demonstrated experience in mortgage
operations, auditing, claims management, and records management. Utilizes outstanding
communication skills to coordinate with internal and external resources, ensuring the achievement of
established objectives. A top performer who seizes opportunities to oversee multiple tasks and
overcome challenges, securing smooth operations.
E X P E R I E N C E
NATIONSTAR MORTGAGE, Lewisville, Texas
Compliance Reporting Specialist October 2015 to Present
Complete assigned activities of the Compliance Department as it relates to origination and servicing compliance reporting to external
parties, including Federal, State and industry groups and regulatory exam information requests. Ensure information requests are
complete accurately and timely via coordination through staff and various internal departments.
Compliance Coordinator 2012-2015
Work with appointed business representatives to obtain necessary records in a timely manner pursuant to state exams. Review exam
results to grade overall compliance with state practices. Track, trend and analyze current processes to assist in identifying potential
risks. Issues proper follow-ups to ensure deadlines are not missed. Identify area of risk and work with the business to correct.
CAPITAL ONE FINANCIAL CORPORATION, Plano, Texas
Sr. Funding Coordinator 2010-2012
Responsible for reviewing closed loan files for accuracy and completeness prior to the disbursement of funds. This includes reviewing
loan documents, remediating errors, contacting settlement agents if documents are missing or incorrect, submitting wire transfers to the
settlement agent, and authorizing the agent to disburse. Prior to this position insured FHA/VA loans and paid mortgage insurance
premium and VA funding fee.
CTX MORTGAGE COMPANY, LLC, Dallas, Texas
Audit/Tracker Supervisor 2000-2010
Supported Assistant Vice President of Document Management. Analyzed and prepared monthly shipping and receiving reports.
Worked closely with title companies and counties to obtain recorded deeds of trusts and title policies. Reviewed these documents and
made corrections to the files that are necessary by working with the closer and processor sending documents back to the closing
attorney. Stacked files in order required by investor, shipped file and followed up until loan was purchased by investor. Served as
liaison with various investors reviewing reports to ensure delivery of documents on time to avoid penalties. Earned a reputation for
delivering outstanding results and consistently met all efficiency targets. Significantly improved investor customer service issues.
Achieved Employee of the Year in 2007.
FIRST HORIZON MORTGAGE, Dallas, Texas
Custodial Vault Manager 1999-2000
Supported Vice President of Document Management. Managed five employees responsible for retrieving original notes from various
banks and delivering them to appropriate departments. Oversaw employees responsible for pulling final document files from file room
and delivering them to appropriate party.
STATE FARM INSURANCE COMPANY, Garland, Texas
Customer Service/Sales 1996-1998
Answered phones, took automobile and homeowner claims, gave customer quotes, wrote auto/homeowner policies, and
received/posted customer payments. Met with customers to review their current coverages and wrote any additional policies needed,
including life insurance.

2. CTX MORTGAGE COMPANY, LLC, Dallas, Texas
Closer/Document Control Specialist 1988-1996
Prepared FHA/VA Conventional and bond closing packages to send to title companies including reviewing HUD-1’s, title commitments
and surveys. Funded closings with title companies and made sure that all underwriting requirements were met and ensured
return of closing packages to mortgage company within required time frame.
C O M P U T E R S K I L L S
Proficient in Microsoft Word and Microsoft Excel
Knowledgeable in Microsoft Access