This document is a resume for Queshaylon Walker summarizing their experience working in financial services and mortgage processing over the past 10+ years. They have held roles in default processing, quality control, document support, and as a notary. Key experiences include processing national mortgage settlements, conducting quality control audits, drafting MERS documents, and implementing new processes. Technical skills include proficiency in various software programs used in mortgage processing like FileNet, CitiLink, and Outlook.

1. QUESHAYLON WALKER
40 1 HamiltonSt.Lewisville,TX 75067 | 214-762-1693| zephen1@gmail.com
SUMMARY
Highly motivated businessprofessional withover 10 yearsin theFinancial Services
Industry.Strongbalanceof customer service,lossmitigation,and processingexperience
paired with quality control practicesthatallowsuccessinhighpressurehigh risk
environments.Agentof changewho is ableto adjuststyleand processto suitbusiness
needs and.Reputation forbeinga self-starter andflexibleteamplayer.Capableof
beingprofessional with interactionsatall levelswithin anorganizationaswell as
buildingand maintainingrelationships.
 6 years of experiencewith Citi Mortgage
 Defaultexperiencein Pre-foreclosure/Foreclosure(MERS)
 Loss MitigationKnowledge
 Quality AssuranceExperience
 National MortgageSettlementKnowledge
 Competent Communicator
 Uses TimeProductively
 ExtensiveResearchingSkills
 Computer Literacy
 Excel as a TeamPlayer
 CitiFinancial Auto Experience
 State of Texas Notary
COMPUTER SKILLS
Software
 WordPerfect, MicrosoftWord,Excel, Outlook, Access, PowerPoint
 DRI ,CitiLink,Network
 CitiLink CMI, CBNA
 FileNet, Mortgage AssistanceTool (MAT)
 Maestro,Web Notes,Symphony
 VendorScape, CMI, CFNA
 Venture, RUST, Coral (Sharepoint),Pacer, SAM, Citi Source
EXPERIENCE

2. 06/12-Present DefaultProcessor3 DefaultProcessor3-CMI/CFNA–ForeclosureControl, Citi Mortgage
· Lead in the efforts to processtheNational MortgageSettlementLetter thatis sentto the
borrower prior to foreclosureproceedingsdetailingall activitieson theaccount.
· Makeeffectiveuseof all organizational resources to determinetheLoss Mitigationreason
by reviewingaccountdetailed notes.
· Maintainhighstatistical accuracy indeterminingmortgageoriginal noteholder.
· Effectively organize,assembleand arrangeresources to meetgoals.
· Performed Quality Control of non-affidavitdocuments to ensureaccuracy
· Processed Pre-ForeclosureDemandletters
02/11- 06/12 Document/Quality Control Analyst(Audit) – Foreclosure, Citi Mortgage
· Performwith a high degreeof accuracy for defaultresearch andlitigation assignments,
accurately based on thoroughlyanalyzingattorney communicationsand documents.
Meet precisestandardsfor both stateand county lawsto ensureassignments are
drafted and executed with extremeaccuracy.
· Responsiblefor draftingand executingMortgageElectronic Recorded System
Documents and followingcomplex complianceand control templates which vary
dependingon staterulesand regulations.
· Meet and exceed expectationsandassistin notarizinglegal documents forother
officers.
Effectively useexception reportingto keep managementinformed with statusof audit.
04/09- 02/11 DocumentSupportSpecialistII, Citi Mortgage
· Implemented thenew process fortheHomeOwnershipProtectionProgram
· Processloansfor Citi TrustBank
· UpdateCiti HomeEquity loans
· Performquality control on all incomingloansin FileNet
Receive,QC,and E-Stack HomeAffordableModificationsLoans(HAMS)
10/04- 04/09 DocumentSupportSpecialistI, Citi Mortgage
· Contactbranchesandvendorson processesandloan documents
· Quality Control Specialist(Titles& Original Loans)
· OperateKodak scanner,imaging4000pagesper hour
· Assistwith mail receiving,prepping,and validation of documents Conducted research
on new projects:( Application Imaging)
· In chargeof newestprojectP2P(Procedureto Pay)
EDUCATION
08/00-05-02 Associateof Biological Science, Southern University
01/14-12/15 Bachelorof Business/Health Studies , Texas Woman’s University
References:Promptly availableupon request