Regina Peagler has over 14 years of experience in mortgage banking and insurance processing. She has a proven track record of meeting deadlines and working accurately under pressure as a team player. Her skills include customer service, time management, attention to detail, and analytical thinking. Her resume details employment history processing loans and insurance applications with companies like Crescent Mortgage, BB&T Bank, and Freedom Mortgage. She has a Bachelor's degree in Business Management from Alabama A&M University.

1. Regina Peagler
3620 Main Station Drive • Marietta, GA 30008 • Phone: 404-790-1281• rypeagler@aol.com
Profile
 14+ years’ experience in mortgage banking arena
 Ability to workaccurately under pressure and meet deadlines
 Team player whocommunicates effectively atall levels of organization and establishes
strong relationships with colleagues.
 Works withhigh levelof speed and accuracy. Builds trust through reputation of integrity
and honesty
Competencies
• Customer Service • Motivated Self Starter
• ExcellentTime Management Skills • Attention to Detail
• Analytical Thinker • Aspirations to Develop Knowledge and
Understanding of Insurance Arena
ComputerProficiency:Windows7, MicrosoftOffice (WordandExcel),Sircon States,Calyx,ImageFlow,
andUnify
Professional Experience
PSI Services LLC/Ultimate Staffing-Customer Service Rep 10/2014-Present
 Responsible for processing insurance agents/agencies application, renewals
reinstatement, and cancellations for the state of Georgia
 Resolve and respond to all customer inquiries regarding the applications process
 Research any discrepancies regarding posting of payments
 Submit daily status reports for any problematic applications in process
 Provide website support
Crescent Mortgage - SubmissionsProcessor 03/2012-08/2013
 Processed files receivedelectronically viaImage Flow.
 Mailed out disclosures outlining the terms of the loan.
 Providedcustomer service to Brokers, AccountExecutives,and interofficePersonnel with any
issues with files in process.
 Ordered AVM Drive Reports with Data Verify to detect potential fraud.
 Maintained a pipeline of 150 loans per month.
 Ordered 4506-T Results
 Submitted files through Fannie Mae(DU),Freddie Mac(LP),USDA(GUS)
BB&T Bank/Adecco - OperationsSpecialist 09/11– 03/12
 Responsible for reviewingFHA, VA, and Conventional closed loan files, to ensure that closing
documents are in compliance,
 Documentation of any missing documents or any other discrepancies should be noted in Unify
software;prepared a Loan Set up document, and Lender review checklistforeach file;
Marketing and Pend departments are to be notified of any issues on files to be correctedto
expedite the funding process; also maintained a daily log of number of files reviewed.
Freedom Mortgage/Axiom Staffing, - Auditor 09/06-01/07
 Liaison between Brokers and Attorneys
 Audited closed mortgage loan files forthe sale to investors
 Providedweekly reports required forthe compliance division

2. Equibanc Mortgage Corporation - MortgageProcessor 2004-2006
 Maintained pipeline of 50-100 loans per month for well-established major banks
 Collected and reviewedunderwriting guidelines for approval(within 48 hours)
 Providedcustomer service to accountexecutivesand brokers
 Ordered desk and field review appraisals
 Distributed daily status reports forloans in process to accountexecutiveand brokers
 Processed withdrawnfiles
EDUCATION, TRAINING AND CERTIFICATION
 Alabama A & M University - Bachelor of Science, Business Management