Angela McCollum has over 15 years of experience in mortgage lending and financial services. She has held roles as a mortgage modification processor, senior operations specialist, mortgage loan processor, and broker price opinion coordinator. Her experience also includes contract support, geospatial analysis for the U.S. Army, and she holds a B.S. in Finance.

1. ANGELA MCCOLLUM
627 Castaways Street NE
Palm Bay, FL 32907
(321) 759-2340
angelamcco@yahoo.com
EDUCATION
B.S.-Finance, University of Alabama Huntsville .
Additional Skills
Excellent communication and analytical skills. Detail oriented. Ability to work independently or in a team environment.
Self-starter with strong organizational and computer skills. Proficient in MS Office and documentation databases.
Held a Top Secret SCI clearance while serving in the U.S. Army.
WORK EXPERIENCE
Wingspan Portfolio Advisors (formerly Chase Bank)
Mortgage Modification Processor - 6/2011-10/2014
 Managed pipeline of borrowers in the mortgage assistance review process.
 Responsible for assisting borrowers that were having a financial hardship apply for mortgage assistance and find a
foreclosure alternative.
 Answered borrower’s questions and advised of guidelines and procedures to apply for a forbearance plans, loan
modifications, deed in lieu and short sales.
 Reviewed borrower documents for completeness and ensured that they met underwriting guidelines.
 Prepared files for underwriter review.
 Advised customers and authorized third parties of the mortgage assistance review decision.
 Handled inbound and outbound calls from a high volume call queue.
 Award of Excellence for 100% quality June 2012.
Senior Operations Specialist – 2/2010-5/2011
 Team Lead of eight senior loan processors.
 Assigned and managed processor’s workflow.
 Answered questions and coached team members and ensured assigned work assignments were completed correctly.
 Assisted with revision of department procedure documents.
 Prepared agenda for weekly team meetings.
 Crossed-trained less experienced loan processors to ensure proficiency in all department functions.
 Advised bankers and customers on processes and procedures to open appeals for blocked HELOCs.
 Processed customer appraisals, credit reports and income documents.
 Pulled credit reports and prepared for review by underwriters .
 Communicated underwriting decisions both verbally and in writing to customers and bankers.
 Top Performer April, May, June, August and September 2010.
 Employee of the Month April, June, August and September 2010.
 Promoted to Team Lead after nine months as a senior loan processor.
Fiserv Lending Solutions
Broker Price Opinion Assignment Coordinator – 3/2008-2/2009
 Recruited, established and maintained relationships with external agents nationwide to complete broker price
opinions.
 Assigned broker price opinions to agents.

2.  Negotiated fees with agents to ensure company profitability.
 Made outbound calls to agents to ensure BPO orders were confirmed and completed in a timely manner.
 Answered inbound calls from agents asking for assistance on BPO orders or assistance accessing the website.
 Monitored and managed agent performance.
 Employee of the Month September 2008.
 Received Elite Award for Excellence, Leadership, Integrity, Teamwork and Enthusiasm November 2008.
Mortgage Loan Processor – 2/2009-12-2009
 Assisted mortgage processor with ordering appraisals, t itle commitments, mortgage payoffs and homeowner's
insurance.
 Requested sales contracts and closing agent information from real estate agents.
 Reviewed title commitments and appraisals.
 Tracked loan progress using Excel.
Atlantic Mortgage Services, Inc.
Mortgage Loan Processor – 1/2003-2/2008
 Processed mortgage loan applications according to established FNMA, FHLMC, FHA and VA underwriting
guidelines.
 Processed construction to permanent mortgages, ordered required compliance inspections and ordered and tracked
construction draws.
 Submitted and tracked loans, gave status to customers, supported manager and loan officers.
 Uploaded mortgage loan applications to DO and LP for approval.
 Collected and analyzed all information necessary to process the mortgage loan application including income
documents, asset documents, appraisal and title commitment.
 Opened loan files, pulled credit reports and entered application information into mortgage loan software.
 Completed verifications of employment and verifications of deposits.
 Submitted all collected information to underwriter.
 Ensured compliance was met for state and federal laws and bank lending policies , including GFE, TILA, RESPA.
 Ordered and reviewed title commitments, appraisals and homeowner’s insurance policies.
 Coordinated loan closings with all parties.
 Pulled loan closing documents and ordered loan funding.
 Explained disclosures and closing documents to customers.
 Ensured accuracy of all documentation.
 Reviewed and shipped closed loan files and cured file deficiencies.
 Contacted HOAs to complete HOA questionnaires and to obtain budget and by -laws.
 Reviewed documents to ensure HOA met the guidelines of the inves tor.
 Compiled and maintained Excel spreadsheet showing closed loans and fees collected.
 Maintained relationships with customers and business partners.
 Resolved any issues that arose during the loan process and after loan closings via email, telephone and in person.
 Maintained open communication with loan officers and other office personnel to ensure the loan process flowed
smoothly.
 Performed notary services as required.
Site Service Corporation
Contract Support Assistant - 7/2000 – 5/2002
 Supported the contracts department.
 Responsible for draft ing, negotiating, executing and managing maintenance contracts for more than 2000 remote
BellSouth facilities within four states.
 Drafted and managed requests for proposals (RFPs), performed vendor financial stability analyses and drafted all
provisions associated with contracts for grounds and facility maintenance.
 Actively managed contract performance to ensure subcontracted services were provided in accordance with contra ct

3. obligations.
 Position required extensive use of Microsoft Excel and Access.
U.S. Army
Geospatial Analyst – 4/1992-4/1996
 Performed Imagery Analysis and interpretation in support of Joint Intelligence Center Pacific (JICPAC).
 Held a top secret (TS/SCI) clearance.