1. Martha Benitez
1121 S.W. 122 Avenue, # 101 - Miami, FL 33184
C: (305) 609-3476 – mbenitez114@yahoo.com
EXPERIENCE
Guzman & Company Miami, Florida 2015 to 2016
Office Manager: Provide support for company’s Chairman and CEO, CFO and COO - set up meetings,
screen phone calls, prepare presentations, prepare conference meetings, monitor calendar, travel
arrangements, external conference reservations, update annual Minority Groups membership, interact with
vendors, resolve property maintenance issues, file, distribute mail, faxes, office supplies, courier material and
supplies.
B & B Insurance Solutions Miami, Florida 2010 to 2015
Administrative Assistant: Policy renewal follow-ups, PowerPoint Presentations, order and ensemble
client brochures, set up meetings, filing, screening phone calls, prepare letters, travel reservations, coordinate
open enrollments, customer service, order hardware/software.
Citibank, N.A. Miami, Florida 2004 to 20010
Executive Administrative Assistant - Commercial Banking Group: Provide Administrative support to
Regional Senior Vice President, Credit Manager and Relationship Managers for Regional Middle Market
Group. Responsibilities consisted of making reliable problem solving decisions; keep CBG’s in-coming check
log and making deposits of client’s checks. Handle client’s Promissory Notes and Loan Documentation
Transmittal Forms. Resolve matters ranging from customer related issues, computer related problems to
process personnel termination paperwork and Exit Checklist. Interact with contractors and vendors as
needed. Prepare memos, letters, Excel reports and Power Point presentations. Prepare Expense Reports and
submit them for processing. Reconcile SVP’s Corporate Credit Card statements. Organize client meetings and
departmental conferences on-site and off-site. Assist with any other Citibank group meetings in Miami. Make
travel arrangements for group, place building maintenance service calls with Corporate Realty Services.
Maintain and process time-off for group personnel. Responsible for maintaining and updating Region’s
Continuation of Business Plan (COB). Monthly processing of the Division’s invoices and contracts. Receive
and screen phone calls, implement and upkeep filing system, set up and monitor calendar, meetings and
appointments as needed. Keep updated records on Corporate Policies and Procedures. Responsible for
sorting and distributing mail, faxes, office supplies, software, hardware, stationary, name-stamps, courier
material and supplies.
B & B Insurance Solutions Miami, Florida 2003-2004
Administrative Assistant: Responsibilities included setting up, organizing and managing new office,
implementing filing system, daily customer service, policy renewal follow-ups.
Citibank International Miami, Florida 1993-2002
Latin America
Executive Administrative Assistant to Three Departments - Treasury, Corporate Finance, and
Operations and Technology: Provide administrative support to three Senior Vice Presidents, which are
direct reports to the Division’s Executive Head and their staff. The Division covers South America, The
Caribbean, and Central America.

2. Responsibilities included: Prepare memos, letters, and Power Point presentations. Prepare Expense Reports
and submit them weekly to National Payables for processing. Reconcile SVP’s Corporate Credit Card
statements. Organize client meetings, on-site and off-site departmental conferences and meetings. Assist with
any other Citibank group meetings in Miami. Make travel arrangements and arrange for visa requirements,
place building maintenance service calls with Corporate Realty Services. Maintain and process time-off for
group personnel. Make reliable problem solving decisions.
Responsible for maintaining and updating Division’s Payment and Settlement Emergency Procedures
(Contingency plan for 11 countries). Update bi-weekly reports of the “Pipeline Deals” and submit to New
York. Gather and submit Division’s Quarterly Distribution and Underwriting Risk Reports to Corporate
Office. Assist Treasury with the weekly posting of the Baha Rates. Weekly processing of invoices and bills
for the Division. Responsible for office supplies, software, hardware, stationary, name-stamps, courier
material and supplies. Pick up, sort and distribute mail and faxes, receive and screen phone calls, upkeep
filing system.
Continental Insurance Corporation Miami, Florida 1990-1993
Regional Office Administrator/Executive Secretary: to the Resident Vice President of Miami Office
Branch for the Latin America, Caribbean Region. Successfully managed administrative functions of Regional
Office Branch. In charge of work distribution, assisted Underwriting Department with policy renewals,
reconciliation of transmittal reports with original documentation submitted by the General Agents.
Responsible for hiring and training of temporary personnel during “Storm Duty”. Responsible for payments
of office expenses, making monthly check disbursement reports to Corporate Headquarters of bills paid
throughout the month. Making weekly deposits and submitting a monthly report to Corporate Headquarters
in New York. Keeping and submitting to Human Resources weekly time reports on office personnel, upkeep
filing system, order office supplies and office equipment.
Project Lead Clerk/Data Processor: In charge of premium coding into the systems network. Running
daily and monthly reports of processed policies. Posting and updating files. In constant communication with
General Agents and Corporate Headquarters regarding system input.
EDUCATION
Queensborough Community College - Bayside, New York
Major: Executive Administrative Assistant
Minor: Business Law, Business Administration
QUALIFICATIONS
 Excellent interpersonal and communication skills
 Fluent in English/Spanish
 Proficient in Microsoft Outlook/Excel/Word/Power Point/Travel Planner
 Detail oriented and able to handle a variety of tasks simultaneously
 Proactive and able to work under pressure
REFERENCES
Available upon request