1. JOSEPH D’SILVA
RESUME
Kingdom of Bahrain
Mobile: +973 39936922, Email: josephdsilva2222@gmail.com
Joseph - 1
CAREER OBJECTIVE
To make a sound position in corporate world and work enthusiastically in team to achieve goal of the organization
with devotion and hard work
SKILLS
• Behavioral skills
• Communication skills
• Analytical skills
• Behavioral skills
• Customer service skills
• Entrepreneurial skills
• General Skills
PROFESSIONAL EXPERIENCE
Sign Inn Promotions, Bahrain
Designation : Key Account Manager
Duration : June 2011 till date
Nature & Responsibility of job:
Respond to and follow up sales enquiries by post, telephone, and personal follow up visits.
Establish and attend prospective client appointments per week.
Establish new business and maintain and develop existing customers through planned individual
account support, and liaison with internal telesales staff and attend a minimum of five courtesy visits to
client base per week.
Monitor and report on activities and provide relevant management information.
Carry out market research, to progress leads to support telesales staff.
Liaise and attend meetings with other company functions necessary to perform duties and aid business
development.
Promotes Company values as reflected in personal productivity and quality of work, management of
internal/external relationships, and willingness to engage and support team initiatives.
Achievement of Sales Goals - Exceed forecast by maximizing sales opportunities and profits with existing
customers, identifying new prospects, establishing new customers and providing service within assigned
high-value accounts.
New Account Acquisition – prospecting for new business opportunities and engaging with large
established clinical customers.
Account Management – Follow standardized sales processes; establish/maintain executive level
relationships within assigned accounts. Maintain accurate and complete territory database in CRM

2. JOSEPH D’SILVA
RESUME
Kingdom of Bahrain
Mobile: +973 39936922, Email: josephdsilva2222@gmail.com
system; generate sales funnel for sales projections, manage expenses, track lost business, issue and
follow-up on quotes, manage customer contracts as primary company contact, help resolve customer
satisfaction issues.
Internal Projects and Relationships - Actively participates with operations, marketing or other departments
to drive new processes/products/services that have national impact, (e.g. mentoring new employees,
project leadership).
Gathering Market Intelligence - Reporting all market trends and competitive intelligence. Participation in
tradeshows for new account acquisition and competitive insight to provide back to marketing.
Attend participates in all required meetings and training programs. Carry out all sales and marketing
Joseph - 2
programs including occasional evening and weekend events, when approved.
ASTA Neon, Bahrain
Designation : Sales Executive
Duration : July 2010 to May 2011
Nature Responsibility of job:
Meeting new existing clients Building enquiries assisting them
Providing proper service to the client
Co-coordinating with the production team to ensure the job is done as per the clients expectations
Executing client’s thoughts by giving proper presentations details of execution
Payment collections from clients as per the agreed payment terms
Building a professional bond with the client to seek more business
Targeting new potential client, meeting them introducing our organization building business
Working with the sales team to develop business
Generating and maintaining accounts and assigned segments through various sales activities (face to
face sales calls, telephone calls, entertainment, sight inspections)
Implementing and executing all sales objectives and action plans to reach and exceeding targets set
Contributing to the development of company sales initiatives by recommending, implementing and
monitoring appropriate local activity
Reviewing direct competition and ensuring complete awareness by all sales team of competitor’s
activities at all times.
Establishing and maintaining files, data base of all accounts and assisting the Assistant Director of Sales
and Director of Sales Marketing in maintaining the accounts management system.
Ensuring all plans and activities are implemented to achieve a successful strategy
Building and developing strong and productive relationships with business partners.
Providing feedback to the Sales and Director of Sales Marketing on changing marketing conditions,
including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in his
/ her market areas.
Attending major events exhibitions in signage as requested by Department Head
Effectively communicating with other departments, especially Production, project Management, Front
Office

3. JOSEPH D’SILVA
RESUME
Kingdom of Bahrain
Mobile: +973 39936922, Email: josephdsilva2222@gmail.com
Joseph - 3
Accenture Services Pvt. Ltd., Bangalore, Karnataka
Designation : Sr. Customer Service Associate
Duration : September 2007 to January 2010
Nature Responsibility of job:
Client : Virgin Media (U.K.)
Sales, Customer services, Retention and Accounts Admin
Technical Support for Virgin Media (Broadband, Telephone, Mobile and Television Services)
Process Development
Contract renewals and upgrades
Selling add on packages
Retain and convert existing customers who were terminating the contract.
Renew existing contract for the above customers by providing the least possible discounts.
Prepare Sales MIS for the entire team
Achieve and exceed targets by 150% average annually
Deliver High Performance
Provide excellent customer experience.
V-Log Solutions, Bangalore, Karnataka
Designation : Sr. Technical Support Executive
Duration : July 2006 to August 2007
Nature Responsibility of job:
Client : 3G Network (U.K.)
Client Interaction
Telemarketing Telesales
Customer interaction, Sales management
Solving technical issues (for 3G Mobile Network) for all network related issues
Attending Sup calls
Delivering the best of customer service and assuring customer satisfaction
Supervising, training and mentoring new agents.
Collecting report maintaining data base

4. JOSEPH D’SILVA
RESUME
Kingdom of Bahrain
Mobile: +973 39936922, Email: josephdsilva2222@gmail.com
Joseph - 4
EDUCATIONAL QUALIFICATION
Certificate Name of the Institution Qualification
Bachelors in Commerce Periyar University - Selam June 2010
12th (P.C.M.B.)
Government Pre University College – Karwar June 2005
SSLC
St. Joseph's High School - Karwar May 2002
COMPUTER PROFICIENCY
Computer proficient in Microsoft office (experience with a CRM system)
PERSONAL INFORMATION
Date of Birth : 22 December 1986
Marital Status : Single
Nationality : Indian
Visa Details : Valid employment Visa in Bahrain
Driving License : Valid Bahrain / G.C.C. License
Languages Known : English, Hindi, Kannada Konkanni
Reference available upon request