1. TarekWagehEmam
Address:2st Farouk.Tharwat – Heliopolis, Cairo
Telephone: (+201006462222) - e-mail: tarek_emamv@hotmail.com
Personal Data : Date of Birth:12 Augest,1986
Objective:
To join a reputable firm in the field of sales or customer service where my training,
experience, communication and interpersonal skills can be applied.
Working experience:
Over all 9 years' experience ( 2 years before graduation ) in :
- Customer sales and financial advisory services
- Analyze reports and conduct extensive market research on competitors' products.
July 2005 – April 2011
Vodafone Egypt Customer Care – Retail Dept. , ( working Two Years Before graduation ).
Held the number 1 ranking for summer training 2005.
Managed locations such as Vodafone’s kiosks at Virgin and Trade Line Apple City Stars
with its related operations and tasks.
Handling customer problems and maintaining a high level of customer satisfaction
Created over 1,500,000 L.E. annually in new business revenue.
Held the number 1 ranking for a total of 10 months.
Conduct extensive research of products, promotions, competitors, sales support tools
and market trends.
Received intensive corporate management, sales and marketing training.
Write and handle professional mails ( Achievements ,Retention ,Solution skill)
Able to communicate effectively with senior level executives and managers.
Knowledge of doing a consultative sell by listening to a customer's requirements and discussing a
products benefits.
May 2011 – December 2012
Kuwait Pharmaceutical Association – Marketing Dept.
Conduct extensive research of products, promotions, competitors, sales support tool
and market trends.
Recruiting, training and developing new sales and marketing teams.
Acting as a role model for junior staff by setting high standards through personal
behavior and actions.
Planning & implementing marketing activities across all online & offline channels.
Analyze and produce reports on data provided by customers.
Campaign tracking, measurement, evaluation and reporting on all activity.
2. Writing new marketing material & website content.
Making sales calls and handling enquiries from potential customers.
Jan 2013 – December 2013
Ahli United Bank Kuwait & Legal and General - Finance/Retail DEP.
Main Responsibilities and Achievements as financial advisor :
Called upon C-level prospects to offer business solutions while meet customer needs
accordingly meet monthly volume quotas.
Received intensive corporate management, sales and marketing training for 3 months
Managed three locations such as retail operations at Ahli united bank branches with its related
operations and tasks.
Held the number 1 ranking for best branch introduction increase (Q1/2012 vs Q2/2012).
Held the number 1 ranking for best branch improvement (Q1/2012 vs Q2/2012).
Capable of working under stress with maintaining a high level of quality.
Write and handle professional mails (Weekly reports, Branch reports, Quarter reports)
Ensuring staff comply with all company policies, processes and procedures, and addressing
any shortfalls.
Developing and maintaining efficient & effective reporting systems for tracking prospects from
initial enquiry through to close.
Able to communicate effectively with senior level executives and managers.
Feb 2014 – Till Now
Banque Du Caire – Branches Sales Development /Development DEP.
Conduct extensive research of products, promotions, competitors, sales support tool
and market trends.
Recruiting, training and branches developing new sales cooperate and retail.
Acting as a role model for junior staff by setting high standards through personal
behavior and actions.
Planning & implementing marketing activities across all online & offline channels.
Follow the branches weekly reports to support the achievement's.
Making sales calls and handling enquiries from potential customers.
Managed six locations such as retail operations at Banque Du Caire branches with its related
operations and tasks.
Education:
Graduated from Modern Academy 2007
Business Development and retention training:
Intensive Sales Training: Cold Calling ,Developing leads and prospects , Solution selling
, Negotiating , Closing the deal
Client Retention Training: Client expectations, listening skills ,Relationship Mgt.
3. Technical Skills and Abilities:
Excellent Sales Skills both communication and negotiation .
Creative Thinking
Arabic & English: Highly proficient in reading, writing and conversation
Innovative &Problem solving
Working Under Pressure with high quality
Computer Skills
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