Loai Marji has over 20 years of experience in sales, retail, distribution, and management roles in the telecommunications industry. He currently works as a Retail Operation Manager for Hits Telecom Kuwait - Ooredoo, where he develops sales strategies, manages distribution networks, and leads a sales team. Previously, he held several managerial positions with companies like Alaaly Communications, Gulf Net Communications, Zain Bahrain, and Samsung Electronics, where he consistently exceeded sales targets through hands-on leadership. He has a bachelor's degree in English literature and public relations from Yarmouk University in Jordan.

1. Loai Marji - CV
WHOLESALE, DISTRIBUTION, RETAIL, MANAGEMENT, FRANCHISE
loaimarji@yahoo.com
+965 6060 5525
Al Kuwait, Kuwait
Personal Information
Birth Date: 16 October 1970
Gender: Male
Nationality: Jordan
Visa Status: Residency Visa (Transferable)
Marital Status: Married
Number of Dependents: 2
Driving License Issued From: Bahrain, Kuwait, Jordan
Career Objective
Possessing a wealth of sales management experience and a proven ability of successful sales and
business development, consistently achieving significant year-on-year sales targets and growth.
Accomplished in training and motivating other sales managers to provide a high level of customer service.
Believing that good team leadership and a hands-on approach to management brings increased
standards and profits, experience within a multi-site retail brand. I have a proven track record of
developing new business and motivating a team to consistently exceed targets.
Employment History

2. Retail Operation Manager (Mobile Phone Distribution &
Supply Chain)
Hits Telecom Kuwait - Ooredoo
Company Industry: Telecommunications
Job Role: Sales, Retail, Distributing
June 2016 – Present
Develop sales and marketing strategies to drive sales growth in the entire region.
Develop and manage an efficient distribution network to improve sales performance.
Manage the sales team for sales growth and revenue enhancement.
Conduct market research to understand competitors and market trends.
Provide innovative ideas and suggestions to improve the market presence.
Coordinate with Sales Lead to enhance sales performance.
Maintain relationship with existing customers for repeat business.
Build sales culture and sale centric atmosphere among the team members &
maintain contacts with financial center personnel, processionals and personal contacts to build referrals.
Provide timely feedback to the sales personnel regarding their sales performance.
Provide training, educational workshops and challenging opportunities for enhancing career growth of
employees.
Conduct business plan review meetings with sales team.
Develop creative promotional strategies to attract more customers.
Appreciate the contributions and accomplishments of sales employees through proper rewarding
mechanism.
Develop performance improvement plan for sales team to meet performance goals
Franchise Operation Manager
Alaaly Communications – VIVA – Ooredoo

3. Company Industry: Telecommunications
Job Role: Sales, Retail, Distributing
June 2014 – May - 2016
Establish and maintain communication with Retail Sales, Channel Sales and Partners as is related to
Outlet requirements.
- Monitor performance according to agreed standards and take necessary action to communicate, advice
and assist according to performance levels.
- Assist in maintaining In-Field and system level KPI measurement and reports.
- Assist in providing reports to management and partners on customer experience
- Random visits and audits to Outlets/ Branches in Kuwait.
- Contribute to executive policy and strategy.
- Distributing targets to all Outlets/ Branches
- Calculate commission results.
- Assist in developing and implementing outlet business plans
- BTB sales team
Assistant General Manager Retail Operation
Gulf Net Communications Location: Al Kuwait, Kuwait,
Company Industry: Telecommunications
Job Role: Sales, Retail, Distributing, Training, After Sales, Retention .Installation.
November 2012 – June 2014
Head of the following Channels:
- Direct Sales Division small medium business
- Telesales department
- P.O.S
- Win Back Team - Retention department
- Call Center
- Installation team
- Distributors, Reseller
- Collectors
- Manage and improve CR
Franchise Manager
Zain Bahrain (out sourcing, 6- pence) Location: Manama, Bahrain,
Company Industry: Telecommunications
Job Role: Sales, Retail, Distributing, Training, After Sales, Retention
January 2012 - October 2012

4.  Managing and motivating a team to increase sales and ensure efficiency.
 Managing stock levels and making key decisions about stock control; after sales services plan for
SIMs and scratch cards.
 Analyzing sales figures and forecasting future sales volumes to maximize profits.
 Analyzing and interpreting trends to facilitate planning, using information technology to record
sales figures, for data analysis and forward planning.
 Dealing with staffing issues such as interviewing potential staff, conducting appraisals and
performance reviews, as well as providing or organizing training and development.
 Ensuring standards for quality, customer service and health and safety are met.
 Resolving health and safety, legal and security issues.
 Responding to customer complaints and comments.
 Promoting the organization locally by liaising with local schools, newspapers and the community
in general.
 Organizing special promotions, displays and events.
 Attending and chairing meetings.
 Updating colleagues on business performance, new initiatives and other pertinent issues.
 Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving
urgent issues.
 Maintaining awareness of market trends in the retail industry, understanding forthcoming
customer initiatives and monitoring what local competitors are doing.
 Initiating changes to improve the business, e.g. revising opening hours to ensure the store can
compete effectively in the local market.
 Dealing with sales, as and when required.
SME Sales Manager
Lightspeed Communications (Orange France Telecom) Location: Bahrain,
Company Industry: Telecommunications
Job Role: BTB Sales, retail, customer care.
November 2008 - December 2011
 Plan and direct staffing, training, and performance evaluations to develop and control sales and
service programs.
 Determine price schedules and discount rates.
 Prepare budgets and approve budget expenditures.
 Confer or consult with department heads to plan advertising services and to secure information
on equipment and customer specifications.
 Direct and coordinate activities involving sales of manufactured products, services, commodities,
real estate or other subjects of sale.
 Manage and Training the team (25) sales men.
 Maintaining up-to-date knowledge of industry developments and involvement in networks.
 Recording statistics, user rates and the performance levels of the center and preparing reports.
 Monitoring random calls to improve quality minimize errors and track operative performance.
Enterprise Sales Manager
Bayt.com - Bahrain Location: Bahrain,
Company Industry: Human Resources
Job Role: Management

5. June 2006 - October 2008
 Expand the Enterprise client database through market research.
 Acquire enterprise companies that have no significant revenue expenditure with Bayt.com, by
selling Bayt.com
 Recruitment products and services.
 Manage and Training the team (10-25) sales men and supervision them.
Recruitment of all level of required staffs
 Promote company’s image through attitude, knowledge, customer orientation and responsiveness
to customer’s needs.
 Induction and deployment of personnel.
 Identify and analyze training needs on the basis of performance appraisals and arrange training.
 Planning manpower in line with contractual requirements.
 Developing effective training programs in conjunction with other departments in the company.
Sales Manager
SAMSUNG Electronics - Saudi Arabia Location: Eastern Province, Saudi Arabia, Saudi Arabia
Company Industry: Retail/Wholesale
Job Role: Sales
August 2003 - May 2006
 Leading a sales organization of 150 direct employees and 400 indirect (Distributor).
 Geographically in charge of the Eastern Regain in Saudi Arabia.
 Doubled sales volume growing the market share to 52%.
 Designed, planned and established a distribution network that covers 90% of the Saudi outlet.
 Executed a price pack, occasion and channel strategy that delivered volume to net revenue
spread by 7%.
 Achieved Organization Health Survey step change in over-all satisfaction score of the sales
organization.
Sales Supervisor
Fastlink “Currently known as ZAIN” - Jordan Location: Amman, Jordan,
Company Industry: Telecommunications
Job Role: Sales
July 1996 - July 2003
 Managing a Team & Leader ship; up raise productivity.
 Morals & performance, increasing sales levels & resources.
 Cash reconciliation, stock taking, stock managing, and market share.
 Studying & analyzing customer needs of handsets & services, shop & system problems solving &
reporting.
Skills
 High level computer skills including Excel, Word and PowerPoint
 Experience in customer service both face to face and phone based
 Strong business development capabilities with GCC experience

6.  Experience developing sales and marketing collateral
Specialties
 Retail Management
 Enterprise Management
 Customer Service
 Call Center
 Sales Management
Education
Bachelor's degree, B.A in English literature & Public Relation
At Yarmouk University - Jordan
Location: Irbid, Jordan
Completion Date: May 1995