1. C ARUNDEEP Email: arundeep.c@gmail.com
Mobile: +91-8861733154
Objective
To positively contribute and achieve a responsible position in an organization using my
skills and abilities. To constantly build on my knowledge and experience at challenging profession
which leads to a successful and rewarding career.
Work Experience: Unisys India Pvt Ltd (Feb 2010 – Tilldate)
Duties Performed in Change Management:
 Monitoring the functional mailbox and ITSM tool for the change requests waiting for the
approvals at the RFA, SFR, SFA & Completed stages.
 Checking the newly submitted change requests for duplicates in FSC Calendar.
 Reviewing changes created by the team and advising them on the information required
according to the ITIL process and criteria.
 Taking the whole responsibility of the change from its creation to its completion and following
up with the teams till the last stage of the process is completed.
 Monitoring functional mailbox for the updates from technical teams and clients.
 Following up with the technical teams on regular intervals to prepare the Implementation plan
and submit to change manager’s review.
 Identifying and escalating change records that do not adhere to SLA requirements.
 Taking ownership of all the teams being supported by us and representing them on all CAB
and ECAB meetings after acquiring and understanding the complexities involved in the
change requests.
 Hosting Tech Review Calls before presenting the change request in the CAB.

2.  Interacting with all necessary parties to coordinate change building, testing and
implementation, in accordance with schedules.
 Ensure timing and resource conflicts are avoided and maintained at a manageable level,
escalating issues to the Management if there is a process deviation identified.
 Any changes in the scheduled timings by the technical teams for the extension of scheduled end
date will be discussed with the teams to find out the reason for the extension and the list of
changes will be sent to approvers to approve for extension.
 Tracking down the Day to Day activities of the Change requests which are implemented.
 Taking the whole responsibility of the change from its creation to its completion and following
up with the teams till the last stage of the process is completed
 Post Implementation Review (PIR) will be performed on the scheduled deviation Changes and
the same will be discussed with the technical teams in order to avoid repetitions.
 Responsible to provide KPI reports on a weekly basis and DEX on a monthly basis.
Duties Performed in Request Management:
 Responsible to provide the first-line of support of hardware, access & softwares.
 Identifying the appropriate resolver groups and assign the requests for fulfillment.
 The requests which needs installation manually, will be assigned to onsite team and will be in
touch with the procurement team to procure the hardware for installation (If required).
 Contacting users through mails for intimation on the progress of their request and also to get
the information if request is unclear.
 Escalates complex problems to the Remote Support staff or Field Engineering.
 Responsible to monitor the requests daily for fulfillment.
 Users will be followed up according to the chase procedures to close the tickets.

3.  Attending the client calls every week on the progress of the process.
 Installation/De-Installation of softwares remotely through Active Directory.
 Created user profiles in ITSM for new users so that they can submit the requests on their own.
 Adding the users to the email groups.
 Distribution of follow-up tickets to the team.
 Functional mailbox management.
 Creation of incidents when service desk involvement is required.
 Involving the third party resolvers to fulfill the telecom requests.
 Trained the new employees.
 Conducted assessments after the training.
 Observing the trainees whether he/she is adhering to the process and ensure, they work
independently without any errors.
Achievements:
 Receivedmonthly awards.
 Processed highest number of requests in request management.
 As a team, worked on more number of standard proposal changes when compared to the other
accounts.
 Receivedappreciations from clients for the extended support when there was enormous flow in
request management.
 Receivedappreciations from top management for good coordination with the technical teams
to fulfill the requests on urgency.

4. Areas of Interests:
 ITIL - Change Management Process
 Human Resources Management
 Any other profiles relevant to my work experience & educational qualifications.
Certifications:
 ITIL V3 Foundation
 ITIL Intermediate – Service Operations.
EducationalQualifications
 Post-Graduation: Master Business Administration (Distance Education).
Specialization: Human Resources Management.
University: Madras University – Chennai, Tamilnadu - India.
Year & Percentage: 2011 - 60%
 Graduation: Bachelor of Technology.
Specialization: Computer Science & Information Technology.
University: J.N.T.U – Hyderabad, Andhra Pradesh - India.
Year & Percentage: 2007 - 56%
 Intermediate:Board of Intermediate Education – Andhra Pradesh
Year & Percentage: 2002 – 61%
 10th
Class: Secondary School Certificate – Andhra Pradesh
Year & Percentage: 1999 - 58%

5. Hobbies:
 Listening to music
 Travelling
 Photography
PersonalDetails
Father's Name: C Sudhakar
Date of Birth: March 08th 1984
Marital Status: Married
Declaration : I hereby declare that the details furnished above are true.
Date:
Place: Bangalore (C.
ARUNDEEP)